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May 2024 by Jiseph Ulit
It's a wonderful bank.there are plenty of improvement to make.
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November 2023 by James Faulkner
I never write reviews but this branch has some extreme issues with customer service. I was asked to call a branch so I can set up a new business account, but when you try calling any of them no one ever picks up.. So I called the branch while I was standing in the branch to show them that they are asking me to do something that can’t be done. When I showed them my phone both employees from that point on just looked at the computer screen in shame and didn’t want to make eye contact with me anymore. Then the Head Concierge came over and yelled at me telling me they have customers to help like I was an inconvenience and not a customer. Fact is I was a 17 plus year customer who is now banking elsewhere. If Citi feels the need to respond with a sorry about your experience.. No I’m sorry.
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November 2023 by Donald Holdeman
Wonderful enjoy itb
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October 2023 by Vivian Tran
First time going in person to a CitiBank and this location was THE BEST. I’ve been locked out of my account for 2+ weeks and was having trouble with customer service calls. Things were getting frustrating..It wasn’t a long wait to recieve help and Mickey Ngo spent her valuable time helping me handle the situation and successfully revived my account! Best customer service I’ve ever had at any bank branch! THANK YOU MICKEY! (:
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August 2023 by Avenir Fetisov
Can’t even check the background properly. Gave them the leasing agreement to verify a new address. Received mail to that address from them in a few days stating that they can verify my address.
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July 2023 by Yang Hang
Supper rude. Worst customer service.
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December 2022 by Helen V.
Don't go to this bank. They don't even try to help. They just make you call customer service, and then customer service tells you to go to the branch. Everyone wants to push the responsibility of helping the customer on to someone else.
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November 2022 by Jun Vikchai
Very friendly place
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September 2022 by Mo J.
I was very impressed with their service and knowledge. They answer all my questions and took great care of me. My go to bank. Thank you
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August 2022 by Michelle Guzman
I want to help people the tellers are so nice specially Sara she is so sweet and nice also as a banker Mickey helped me with my opening account but not to be rude but avoid the other banker Tran Lee she treated me really mean but thank God overall staff is really so nice thanks for all God bless
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March 2022 by d huynh
My parents endorsed their car insurance check to me for deposit so I can take care of their wrecked car. I have had savings & Checking accounts with Citibank for more than 25 years. On March 18, 2022, a teller at Cypress Citibank said that my parents' signatures are needed to be verified before the check can be deposited into my account.Since my parents live in Garden Grove, the next day, March 19, I drove them to Garden Grove Citibank to have the check deposit. However, the manager at Garden Grove denied the deposit because my parents don't have an account with Citibank. I told her that I have a Citibank account and my parents have endorsed the check to me for the deposit, but she still denied the service.According to the manager, I could not deposit the check because the endorsed party does not have an account with Citibank. I wonder if this is really the Citibank policy or just the false information from the unknowledgeable manager. I have never had encountered this problem in the past from Citibank or from other banks.Overall, I'm really disappointed with the service. Each bank provides the customer with different information, which is really wasting customer time.
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March 2022 by D H.
My parents endorsed their car insurance check to me for deposit so I can take care of their wrecked car. I have had savings & Checking accounts with Citibank for more than 25 years. On March 18, 2022, a teller at Cypress Citibank said that my parents' signatures are needed to be verified before the check can be deposited into my account. Since my parents live in Garden Grove, the next day, March 19, I drove them to Garden Grove Citibank to have the check deposit. However, the manager at Garden Grove denied the deposit because my parents don't have an account with Citibank. I told her that I have a Citibank account and my parents have endorsed the check to me for the deposit, but she still denied the service. According to the manager, I could not deposit the check because the endorsed party does not have an account with Citibank. I wonder if this is really the Citibank policy or just the false information from the unknowledgeable manager. I have never had encountered this problem in the past from Citibank or from other banks. Overall, I'm really disappointed with the service. Each bank provides the customers with different information, which is really wasting customers time.
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February 2022 by Linda L.
I was very much dreading my visit due to a previous phone call with a representative with no resolution. I needed to come in to activate my Citi card that I did not use for a long period of time. I spoke with Huy at the window and he was so helpful and understanding. I learned that my account was actually marked as "unused" due to inactivity. He was patient and all smiles the whole time which made me feel better when I couldn't answer some questions or took a while to check on some things. I appreciated the service and I wanted to give recognition where it was due. I was in and out in less than 5-10 minutes. Thanks Huy!
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July 2021 by Dung D.
Trâm Le is terrible. She made everything so difficult. We initially chose her for ease of communication because she is Viet and my mom doesn't really speak English, however it took even quicker and smoother when I worked with a foreign assistant. Very unprofessional and feels like she doesn't really know what she was doing.
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May 2021 by Nhuhien Nguyen
Even with an appointment they don’t give me a service. Waited 40’ still no one showed up. What a customer service!?!
