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October 2024 by Alyssa Rodriguez
This was the worse experience I had. If I could give it 0 stars I would. The gentlemen at the teller did not want to do his job and was super lazy. I simply went in asking for 3 back statement since I had issues with my online account. This gentlemen had said i'd have to wait for a person at a cubical to help me and it would 15-20 min.
My grandmother who went to the next teller had also asked for her statements— you guessed it.. the woman printed it for right away.
I was in shock. I spoke up and they rushed my statements because I was making a deal out of something that was simple.
I only keep my chase account open because I have my brother's account as well since he is in the military.
Overall, very very poorly ran location and the teller who had "helped" me was very lazy. I could not read the name tag but he was a bigger gentleman.
I'm so GLAD I use schools first as my primary bank!!!
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September 2024 by Danielle Makhlouf
My fiancé and I visited the bank in Garden Grove on August 24, 2024, between 10:00 and 11:00 AM. The location was not too busy, and we were fortunate to find a parking spot in front. We experienced minimal wait time before receiving assistance from a helpful staff member who directed us to the appropriate area for our needs. Once we were able to meet with the next available banker, we were served by Christopher, the manager. He was exceptionally kind and knowledgeable, providing us with clear and relatable assistance. It was a pleasure to work with him, and we plan to return in the future. Thank you, Chris, for your support.
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August 2024 by Joshua Lau
Theresa was very friendly!
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July 2024 by Brooke Lovelady
Just want to give a shout out to Tania. She has been such a good help and very kind each time I've come in!
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April 2024 by Simon Dicastro
I am absolutely appalled by the service I received at this Chase Bank location. The 2 bankers displayed a shocking lack of professionalism, seemingly judging me based on my appearance. This is the first time I’ve ever been outright denied service at any bank. Despite being familiar with certain banking procedures that are standard elsewhere, I was curtly informed that “we don’t do that here.” I specifically visited this branch to fax a document, a simple request that turned into a nightmare. The rudeness I encountered was beyond belief. I’m extremely disappointed and still struggling to understand how such poor service could come from a branch of the same Chase Bank Corporation. This experience was completely unacceptable.
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December 2023 by Tito Bombaci
Modern, convenient.
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June 2023 by Debby Ryan
They're wonderful!! They caught someone using my sons account for 150 Dollars. I think they're the best thing since sliced bread!!! God bless Chase Bank! We're poor and cannot afford any money taken. Thank you Chase!
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April 2023 by Juan Gogettit
Very helpful lady from chase Bank thanks for your help
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November 2022 by Mayra Estrada
(Translated by Google) Very good service and everything very clean(Original)Muy buen servicio y todo muy limpio
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October 2022 by Jonathan E.
They were nice & fast when I went in. Very friendly & clean.Best chase around the area..
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August 2022 by Kevin M.
Unfortunately updating this to one star instead. Saying they cannot cash a legit pre-printed payroll check issued days ago because there is no "positive pay file" on record. I have NEVER heard anything like this in my entire life, at ANY bank I have EVER been to. If my employer banks with you, and writes me a legitimate payroll check, you should have processes in place that are able to verify and cash said checks, especially several days after they have already been issued.
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August 2022 by Jimmy Flores
Thank you Julian an Amy for a wonderful experience it was a long wait but well worth the wait to see a personal banker thank you for the water Amy and the kind patience from Julian I will recommend any one here it's a great atmosphere here
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June 2022 by Tina H.
i was able to do everything i needed to do but the woman that was assisting me was kind of rude. when she gave me my card back through the window she just tossed it at the window so it slid through. when i asked her questions about what i needed done she would ask me "why would you want to do that?" making me feel dumb. it was a very uncomfortable experience. her name was theresa d.
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December 2021 by Debby R.
Always spot on at least when it comes to customer service. The ATMs are always working. The banking people are very helpful.
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September 2021 by Maria Gonzalez
Benhu and Eduardo were super helpful about information on car loans, great customer service !!!
