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August 2023 by Google user
Cali Travel has truly impressed me with their outstanding trips to Japan and Dubai. The hotels they arranged were excellent, providing a perfect blend of comfort and luxury, making our stays truly enjoyable. The variety of food options they offered was delicious. The famous sightseeing spots they included were remarkable, allowing us to explore the beauty and culture of both countries to the fullest. Above all, Cali Travel's trustworthiness and professionalism have won me over completely - I have no doubt that I will continue to travel exclusively with them. Thank you, Cali Travel, for creating unforgettable journeys that exceeded all expectations and amazing experiences that have left lasting memories in my heart!
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August 2021 by Denise N.
I reserved my trip to go to Japan and Korea and paid $5098 for 2 persons before the pandemic .Cali travel subtracted ~$325/person for cancelling the flight due to the pandemic . They still owe me $3418 for the tour. No update whatsoever . The guy that picked up the phone , Phuc, kept using the excuse that he is the only one at the office and promised to call back right away after checking it . No calling back even after I called numerous times . I sent emails and it took months for him to respond and still not giving me any information .This is so unprofessional and unethical . This is the first time I do business with this travel agency and also will be the last time . I will report this to Consumer Affairs if they do not give my money back.
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July 2021 by Tram Bui
These people are scammers! Don’t visit them for your travel purposes! All the reviews on google seem fake and made by the staff’s family! They keep deleting true reviews! They have constantly not answered my calls and never responded to me even after I paid for my trip! They keep saying that they’ll call me back and have never done so even after I keep trying to keep in contact with them!
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June 2021 by Chi T.
I bought and had a trip scheduled before the pandemic and we've had no follow up to what happened to our trip. I've called them numerous of times and have constantly been blown off. Never go to this place to schedule your trips! They are scammers!
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September 2020 by Christine L.
My family bought tickets to travel to vietnam but it got cancelled and they don't want to pick up the calls when we try to contact them. When they do pick up they keep telling us to wait and they tell us that EVA hasn't issued a refund for them so they can't return our money. We went directly to the place and they've moved out!!! Like wtf? Update: We contacted EVA airlines and their record shows that they never even reached out to get a refund from the airline. They apparently have another location in San Gabriel but that one's not picking up the phone either. We're gonna have to report this.
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July 2020 by Katie L.
I bought tickets for my parents to go visit VietNam back in January but the Coronavirus started getting bad so I had to cancel the tickets and pay $650 for cancellation fee and I was supposed to get my refund which is $850. The tickets were canceled on 2/1/2020 and now it's 7/2/2020 and I still haven't got my refund!!!! I have called them so many times and request assistance, some guy told me he would call me back and I still haven't heard anything from them!! I will keep calling to get my money back but this is so unprofessional and irresponsible action that a business shouldn't have! I don't recommend this travel agency to anyone!
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February 2020 by Gene R.
I called this service today and I wanted to get a visa. The Vietnamese guy said $280 US Dollars! I said I have been going to China and living there for 18 years! I asked what fee his company charges to get my visa and he said "I can't tell you that "! I was shocked! First; the price is too expensive and 2; this man with Cali Travel won't tell me their fee for getting me a visa? Beware of this place! Even the Chinese embassy in Los Angeles is very professional compared to this place!!!!!!!!!!!!
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December 2019 by Cu H.
Good service. Customer staff are real nice helpful. Explain everything that me and my gf not understand.
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December 2019 by khiem pham
Very nice.
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October 2019 by Jasmine G.
Please avoid this place by all means. I called to ask them how much a China Visa would cost me. They quoted me $190 over the phone. When I came in they charged me $200. I told them I was quoted $190 and then that's when they backtracked and charged me $190. I left my passport and paperwork and also emailed them. They said it would take 10-14 days and I would get a call when it was ready. 25 days go by and I never get a phone call or email. I emailed them asking about my visa and no response. I called multiple times and someone would say they will check and call me back. No call back. I called this morning and a man picked up and said that my visa and passport has been here and ready (yet no one told me). I came in and had to wait for my passport because no one could find it. They had to make a phone call to figure out where my passport was. Long story short, this place is sloppy and unreliable.
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October 2019 by Thanh M.
Good service. Interest trips in Asia countries. Very helpful and informative about tours.
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August 2019 by Diep Vu L.
I come here very often to purchase my plane tickets for travel. For all seven times I've been here the service has always been great and I highly recommend this travel agency for everyone.
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August 2019 by Maria D.
It's my first time traveling internationally and I had no idea how to book a flight by myself! Lol Luckily Jamie was the one helping me out and she was able to get me tickets for an amazing price! She even explained to me what to expect at an airport and how to check in. She's very professional and helpful. Would definitely come back to book my next trip!
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August 2019 by KT V.
They removed my review. If I can give them zero star I would. They provided incorrect information and delay to give out the hotel information until the day you are going to the hotel city. Tram even lied about it. Beware when you book with them
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August 2019 by Anmy V.
My grandma passed away in Vietnam unexpectedly and my family went to Cali Travel hoping to have an emergency visa processed for my mother to be there for the funeral. Although my brother is very meticulous and asked many questions, the lady employee seemed visibly annoyed and kept brushing him off. They told him not to file an emergency visa online or pay any extra fees. Cautiously, but deciding to trust the professionals, we let them do their work as promised... When my mother got the the airport at 9pm, her visa was denied and she was unable to board the flight. Almost 3 hours later at 11:40pm, we found out that this travel agency had put my mother's date of birth as today Aug 16, 2019 - which is, mind you, two days in the FUTURE. This is careless work in a stressful time for our family. For this reason, I would not recommend this company.
