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October 2022 by Tiffany Perez
Came to pull out money and the stupid machine didn't give me my card back then the screen turns to this "ATM is temporarily out of service!!"??freaking hate BOA
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February 2022 by Maggie Sa
Van Nguyen-Newton is incredibly unprofessional, unreliable and not trustworthy. She convinced me to have her do SBA business loan instead of the other loan agent. After committed to her, she left me hanging for over 3 months, saying she was on vacation and the process will take time. I texted and emailed her but no answers. If she can’t do it, be processional and let customers know.
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February 2022 by Chad Cota
Wish I could give negative 5 stars! This location sux, ATM problems all the time! ??????
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February 2022 by Mo Karimi
Ten people only one window open. If you decide to go to this place. Consider 1 hour to stuck inside
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February 2022 by Isidra Gonzalez
I can’t believe you guys don’t have a BUSINESS LINEI HAVE TO WAIT 30 min In line REALLY
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April 2021 by Andrew D.
While me and my fiancée have had many positive experiences at BOA Branch here on Knott, the past two days have showed the true character of two of the employees at this branch(one being Joshua the branch manager). We went to deposit our change two days ago and were turned away, saying it needed to be rolled(understandable). However when we purchase coin rolls from the store, then continue to roll those quarters, which can be a daunting task (amount of them is roughly 600$) and they refuse to then take them because we are not business account members that is pretty frustrating. The branch manager wants to say "well these rolls don't all look the same size and we're not going to take them" to which I reply and say yeah because they are different types of quarter rolls.... He then says "they have a policy where they are not physically allowed to open any roll which we deposit". His teller had opened and counted 4 rolls prior to me asking for him to help me resolve the issue. I then tell him this information, and the female sharply reply's "I only opened 3", as if it were in line with this manager's statement of the policy and procedures at all. At this point we choose to simply leave and are planning on closing out our bank of america accounts and choosing to bank somewhere where we can get a tiny bit of respect, consistency in policies and procedures and be allowed to deposit LEGAL US CURRENCY without hassle, not too much to ask of right? If you are looking to handle your banking necessities hassle-free and seamlessly, this may not be the branch for you....
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February 2021 by J S.
Terrible slow teller service. Lines always excruciating and long. We have all been in covid for a year, so I would hope they could figured out a system iAt what point don't you add a teller to the rotation? Not the tellers fault. And no temporary checks! I know we don't use them that often, but had an instant when needed a check. My moms gen for sure still likes checks. Not every new account is by a 18 year old, could be switching accounts. I Should be at Chase!
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February 2021 by Robert Weber
Absolutely the worst ATM service. Without exaggeration these machines do not have cash to dispense at least 50% of the time I frequent them. You want people to make use of them, yet you force people to wait in long lines during this Covid just to get their money. Horrible branch.
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December 2020 by Israel R.
Joshua Tree is the most clown banker to ever be. Didn't let me cash my checks under my name with an account under my name What a clown. Stay as far away from this branch as possible Westminster branches do you right
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October 2020 by Tyler E.
I was assisted by personal banker Michelle. From the start of the visit she was amazing. Great energy: friendly, knowledgable, fast/prompt. Customer Service A++. This is the first interaction I've had with a personal banker where I felt they went above and beyond. Normally when a situation is too difficult it shows but she was such a pro I still cant believe we got this sorted out in less than 30 minutes. Thanks to the whole team at bofa off knott and the standout star P.B. Michelle.
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June 2020 by Qunh Đan V.
During Covid-19 period, I really appreciate the dispatcher of BoA in this location. Customer don't need to get in a longggggg line (until the out door) under strong sunshine to wait until their transaction. We can save lots of time. Thank you for your understanding.
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June 2020 by Lee B.
Instead of sending out 2 people to see why we are all {20 or more) in line ) why don't you open more windows Ridiculous and so disrespectful of my time!!
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December 2019 by Brian G.
This bank SUCKS, never enough tellers, slow and the place is ugly. Walk up outside smells like piss, roof leaks in the rain.Second day in a row, Friday at 1:00 and only 2 F****** TELLERS
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November 2019 by Rhanie S.
If i can remove ine star i will do it. One of the staff, is rude and too slow. His action between customers is not acceptable. They dont even smile, then he said that i cant cash my check if ill make a deposit after. Im cashing a check but im doing deposit with different amount.. this will be my last transaction in this branch.
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June 2019 by Sharon G.
Love my B of A branch. They are always quick and efficient. Thank you for always be positive. Greeting me with a hello and asking mr if there is anything else they can do!
