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February 2024 by Jeff Rohde
Do not order online from this company. They don't answer the phones and they give you canned responses when you email them. They took my money and refused to ship my product. I would give 0 stars if possible.
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December 2023 by Kyle shockley
I ordered from them over a week ago and I have received no order confirmation at all from them. They have taken my money but haven't responded to any emails and no one answers their phone. I just get an utomated message telling me they are not open when I am clearly calling during there posted business hours...
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December 2023 by Noah A.
Order placed November 17th, No update on my order. Orders page still says "awaiting fulfillment" I've got 1 response saying they're behind on orders yet 2 weeks after my order has been sitting in their warehouse they put up a big brand new banner on their website "Lowers shipping fast!" And now i get an email saying they're not allowed to sell the easy jig, which i purchased november 17th and they took my $600 on november 20th. I would just love to get an email or a phone call explaining the situation. The slow shipping fee is fine as long as i know im actually getting my items. I either want some clarity or a refund.
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November 2023 by Harold B.
Order place 3 weeks ago, minimum response from staff want ship order refund money or offer store credit.
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October 2023 by John B.
Initial Update (more to follow) After aggressive push-back, CS informed me they were going to have the warehouse recreate the order and attempt to verify its weight. They had told me they had done this already? It was, their initial response after all and, the singular reason they told-me tuff luck.... Well, as it turns out, lo and behold, they acknowledged some responsibility; at least enough that they are now going to replace my missing items. Something about one of their scales being off and/or in disrepair. I can only imagine if I had been more passive or accepting of their summary decision. When I receive my items, I will then reevaluate my overall "rating". Stand-by... Ps. I do give CS credit for maintaining their composure; I got pretty curt with them; despite this, they remained polite and professional. [One (1) Star back in their favor. The rating remains, as I initially would not have even given the "first" star; but for no choice. ]
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October 2023 by pamderossa
There products and service are the best. Great company to deal with. Personalized service. Not much of that anymore. Keep them in the race!
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October 2023 by Tim Diffee
I had an issue with the trigger pin hole on an 80% frame. They helped via email and resolved the issue for me. Thank you!
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October 2023 by Robert Rowan
Absolutely the best company I have bought from. They have great products and fantastic customer service. 100% recommended.
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October 2023 by Pat Aderman
I had a billing discrepancy on an order but when I notified them the error was immediately corrected. Very good customer service.
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September 2023 by Lee Bickford
I have never received better Customer Service from any online merchant. Very prompt attention to; details, shipping, order content,follow up on any problems,I can't recommend them enough! Extremely great bunch of people to deal with and quality merchandise as well.Thanks to 80% ARMS for a great online experience.
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September 2023 by Synergy Spine
To the 2A Patriot, the importance of this technology cannot be overstated. I first saw the 80% lower process demonstrated on Pew Pew Tactical. I was stunned to know that with a few simple tools, a functional firearm could be created. A bit of mechanical aptitude IS required, but anyone who can use a router, drill press, or has good mechanical skills can do this. I have no doubt that the gun grabbing anti 2A establishment will fight you tooth and nail to destroy your company and the ability to build a working gun without government registration. I am legally able to own a firearm but registering it with a tyrannical government is not my preference. Customer service is A+, the jig and supporting hardware is outstanding, and I couldn’t be happier with my purchase. 80% Arms is clearly the industry leader in the field. For the first time builder, I highly recommend the full build kit with the router, enhanced cutting bit, and the drill bit set for the trigger and safety holes. Use plenty of cutting fluid, and away we go. Great company, great product, great service.
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September 2023 by Lamar Marsengill
Great prices. The turn around time was amazing. I will def be making more orders in the future. BTW - I received my order within 7 days!!
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July 2023 by Adam B.
I never recied a 900 dollar order from 80 percent it took 2 years for them to ship the order and they said it was delivered I never got the order and the post office doesn't know about the order I feel like I got scammed and they don't want to do anything about it I would buy from 80 percent arms gonwith a more reliable company
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July 2023 by Nick
Overall experience was GREAT!1) I read a lot of bad reviews about poor shipping time. Even though it said 2-3 weeks shipping on my product, I received it in 1.5 weeks.2) I made a mistake on a product that I purchased from 80. They replaced it at 50% off in a timely manner.I would definitely do business with them again.
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June 2023 by Adam Wozniak
Very happy customer! With out a doubt I would recommend this company to anyone looking to build an 80%. Customer service was amazing. I milled one of my 3 lowers, I had a problem with the grip screw not threading in. I contacted the company, sent a few photos. They sent me a shipping label without question to return my uncut lower and send me out some new ones that they will test thread before shipping. Couldn't be happier. I'll have to spend time milling again but they did everything they could to make me happy and things right. I will be a returning customer for sure!
