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January 2024 by Virginia Glenn
Thank you Lapp Auto for your fantastic service! Greg was honest and informative about everything he did while fixing my car. Great service for a fair price. I recommend Lapp to anyone in need of a mechanic!
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November 2023 by meladee cox
I have always trusted Lapp Auto with my vehicles. Greg has always been honest upfront and reasonably priced. My son refuses to take his Duramax anywhere else. They have always put our vehicle back on the road as quickly as possible and we have never worry about being overcharged.
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November 2023 by Karen B
My Chrysler 200 had 201,000 miles on it had never had the transmission serviced and I was nervous that it wouldn’t last much longer. After talking to Greg the owner and Karen the receptionist I decided to go ahead and have the work done. Not only did they service my transmission. They changed all of my filters, my oil and serviced my car way cheaper than the other places that I had called! Greg, Karen, and the rest of the group went above, and beyond what I was expecting, ! Thanks Lapp Auto!
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October 2023 by Francisco Ramirez
Took the car in for a wheel alignment today, the initial estimate was $139. When I arrived I was surprised that they didn't ask me why I was aligning the car, all the other places I called did. So I let them know that over the weekend I changed the rack and pinion, outer tie rod ends, lower control arms. So I sign their estimate form, but she didn't give me a copy, which I found strange. Thats when the lady at the counter, Karan, informed me that since the mechanic might have to do more work because of all those parts I changed, might be more cost, which I can understand, but they would call if they had any questions. She also said they would call when the car was ready. After 4 hours I called, and she said the car was ready. So when I arrived to pay the bill I was surprised when she said $239, not $139. So I questioned Karen about the bill since I never got a call letting me know of the new estimate. She just responded by saying, you wanted your car drivable don't you, of course I did. And she added I told you earlier it would be more. I just informed her that's its customary to inform the customer before the work is done, not after. But she didn't say anything. I gave them 3 stars because they did do a descent job on the alignment, but not giving me a copy of the estimate, not calling to notify me the car was ready, and not getting prior authorization of the higher amount and her dismissive demeanor about the extra charge, is why I docked them a couple of stars. To be fair I do agree that an additional fee was appropriate in my case because my alignment was way off before I took it to them, just wished I would have known before the work not afterwards, $239 does seem a little steep for me for an alignment. Not sure I would recommend them given this experience.Service: Wheel alignment
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October 2023 by Jennifer Carlson (Jen)
Helped us out in a drop of a hat and with no questions asked, thankfully it turned out to be nothing serious thankfully you so much!!!!
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October 2023 by Lisa S.
They need 2 follow through there work dont just change a ac unit and not check the drain plug. Had 2 bring back several Times 2 change parts that should have been check change a water pump and radiater but they didn't check thermostat wow not going back
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August 2023 by Lenny Barba
My dads car was not blowing cold air the same so i took his car in to get looked at. Lapp automotive was the 3rd place i went to because everyone is busy this time of year. Lapp to was full of work but the secretary asked me to wait til the boss came back. He also confirmed they were slammed but still squeezed me in. The coolant was low and some part was broken making a slow leak. They replaced the part and filled the coolant. THANKS LAPP AUTOMOTIVE!!
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August 2023 by Anthony Toombs
Quality work and friendly great service!!;)
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June 2023 by andrea myrick
Lapp Auto has been here forever! Good work, standard rates, and friendly service!
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April 2023 by Brittany Kennedy
My mother took her car here when her alternator died on the freeway. This couldn't have happened at a worse time because she was on the way to the hospital for my dad that just had a heart attack. NOT ONLY did they rush the service so her car was done in ONE day but they also dropped the car off to her house the next morning. I sincerely couldn't be more grateful to this amazing shop and workers who made something stressful into something easy and carefree. My parents have taken their car here for years and will absolutely continue to do so.
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April 2023 by Oceanna M.
With a broken radiator, and a huge time constraint, they worked fast, were courteous, and kind. I felt like they were honest, and kept me informed. Turn around was about 24 hours, and they literally took my car the same day I called where others were several days out. In mechanics you can never be too cautious, but I feel at ease and will seek them again in the future!
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March 2023 by Tracy D
Wonderful customer service and fair prices!
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February 2023 by Tom G.
I thought I had a rear seal leek on my 1969 C10 and was expecting a price of somewhere between $700 and $850 to repair. But when I returned it was a easier front seal and the price was only $270. It's nice to know that there are still honest mechanics out there. Not a drop of oil in the floor pan since repair and there was alot before. Thank you guys alot. From Karen to Gregg to everyone who worked on my truck.
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November 2022 by dave brinkerhoff
Great service I have brought several vehicles there they always come back running nice.. prices Fair spoke with several of their mechanics they all seem to be very sharp and lap automotive is up on technology which is great I would definitely recommend them and their service
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October 2022 by Miguel Petersen
After pouring out money to other mechanics in the area, I was referred to this mechanic by a family friend and my car. I thought was going to be way more expensive to fix, but they charge me a very very fair amount to fix the issues. I had wrong with the vehicle. I brought my car in on Friday and by Monday afternoon it was ready to go. I really enjoyed the way that the mechanic explained what was wrong with the car and that they called me before they did any work, this mechanic came highly recommended, and I would recommend them again, and for any future needs for my vehicle, or any repairs, I will be returning very satisfied!!Services: Auto battery replacement
