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July 2024 by John Wu
6/11/2024 - I went to 1350 E Chapman to renew my passport, and did not have an appointment. I was fortunate to meet Richard Trung and Long Ho who helped me complete my application and mail off my passport renewal. Both were professionals, courteous and very helpful. All was complete in 10 minutes.
Thank you Richard and Long.
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May 2024 by Naomi Gastelum
The worker Maria was excellent . She has great customer service and was very patient and helpful through my process. Without her I wouldn’t have gotten done what I needed . Thank you Maria ?.
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May 2024 by Olivia Marinone
Don't even try to talk to an agent on the phone...itcis frustrating and impossible
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February 2024 by John Crawley
I've had a large PO Box at this post office for nearly 20 years. The only reason I chose this location was for 24 hours access. I have not lived in the area for more than 10 years, and the only times I've been able to get the mail or have someone get it for me, is usually during after hours. During COVID they changed the hours to regular post office hours only. This is incredibly inconvenient. In addition, they have raised the price of this box every year for the last 5 or 6 years. It's crazy to cut service and still increase the price. They have no explanation for it; it makes absolutely no sense. $350 a year for the most limited access to your mail. If it wasn't for the hassle of having to change my address on hundreds of accounts, I would never go back to this post office again.
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February 2024 by Dylante Arce
Can't get a hold of anyone and not getting mail from mail service not from the weather we had weather like this before what's really going on if we are late on payment u are responsible to pay
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December 2023 by Glam Bammers
PASSPORT experience was EXCELLENT. From start to finish everyone there was helpful and so kind. I can't believe this is planet earth. It's like the Twilight Zone times 10 in a good way...lol...I am honestly shocked because I didn't expect this to go so smoothly. This has to be the BEST Office to get a Passport from. The staff is amazing!!!Thank you
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August 2023 by Jeff Blackburn
Everyone was helpful and the wait was not that long.
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July 2023 by Zachary Farris
Passport application was great. Made our appointment online, waited in line and alerted the attendant. We were called up five minutes later and assisted through the process. So fast and friendly. Weekdays early morning are always the best bet.
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July 2023 by Diane C (Justmyopinion)
When I originally started using a PO Box it was the best thing. I could access my mail at any hour, and office was available when I needed it. Now I have to leave work early to access any assistance so I'm within their schedule. Kinkos is more readily available for certain things. I need to rethink my process to better align with my needs instead of their schedule. You get less and pay more.
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June 2023 by Diane Cage
When I originally started using a PO Box it was the best thing. I could access my mail at any hour, and office was available when I needed it. Now I have to leave work early to access any assistance so I'm within their schedule. Kinkos is more readily available for certain things. I need to rethink my process to better align with my needs instead of their schedule. You get less and pay more.
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June 2023 by Adam Stone
Customer service is extremely hit or miss. Some will go out of their way to help you, others will just stare at you and hope you take your shipping problems elsewhere.
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May 2023 by Jay Lee
Don’t do passports at this location. They don’t even keep track of the appointment time for customers and we waited for 45mins because officers didn’t communicate each other(i told one officer that i am here and he didn’t tell other officer who is in charge of passports and so I waited for so longggg) . They don’t work efficiently very frustrating usps location to take care of work.
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April 2023 by Allison Mack
Understaffed (There was only one person there), very inefficient, not customer service oriented and the one person who was available to help was going at a really slow pace. I regret going there. Will not be going to this one again.
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March 2023 by Cristian M. Victorio
Edith, who is working there, is the the nicest, most patient worker that I had been lucky enough to have help me. She made my appointment very easy and enjoyable. Thanks again
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December 2022 by Chuck Rangel
Love this place! Just drive to the back and drop off your packages, dont even need to go inside. I have other post office near but this one is too convenient. Simple stop, drop, and leave. Highly recommended!
