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March 2024 by Clementine M.
Timely service if crowded. Helpful to load purchase if need help. Friendly fast, refunds easy to process .
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January 2024 by Chris Moreno
We pulled up at 4:28 PM and they said that propane was closed for the day on Sundays at 4:30. They were more than enough people to help out as we saw. Guess they all wanted to get off right on time today.
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January 2024 by Marius Moldovan
Worst customer service from the manager at this location.
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January 2024 by Des C.
I usually never leave reviews but it was my first time ever going through the process of moving and renting a truck all on my own, and I just want to say Klanise made it super simple and easy for me. Recommended everything I'd actually need for the move and it was really helpful :)
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November 2023 by patrick zibell
Omg it took 15-20 minutes to have somebody come out to fill propane.
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October 2023 by Melissa M.
Friendly staff. Jackie was amazing and super nice! A quick and easy pickup! In an out!
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October 2023 by Hannah H.
Rick the store owner was extremely helpful in helping me fit an obnoxious amount of the ready to go plastic containers into my car when I definitely over estimated how many it could hold. He did all the heavy lifting and we fit all the boxes in eventually after some Tetris work.
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September 2023 by Joel Kopczynski
Horrible experience. Had to resort to AMEX customer service to deal with the situation. Been trying to resolve a problem for weeks now where Uhaul over charged me for a UBox container they forgot to ship. Opened and reopened so many action file reports to get help to only call back to hear they closed the action file report and mentioning they talked to me. THEY NEVER TALKED TO ME. So now I’m getting my money back through AMEX and now they have to deal with AMEX. Uhaul, I won’t use your service again. All you had to do is call me to explain the situation but instead you would rather close the files and lie in them. On top of that, you ignored your customer. Shame.
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August 2023 by Makenzie C.
Terrible customer service. Was waiting for someone in the office to help us with picking up our ubox. Waited 10 minutes for someone and there was a line of people waiting too. A gal finally came in to bring someone a hitch and did not acknowledge anyone waiting and just left. Finally went to go ask the guy working propane if there was someone who could help us and he was extremely patronizing. He said we'll be there in a minute" in a tone of telling us to calm down. Not impressed considering we're paying them almost 2 grand for a job. Nice job Uhaul. I'll look elsewhere next time I move.
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August 2023 by chelsea resor
Adrian, Klenise, and Frank were really great! I got more than enough information and patience. Even when they were about to close Frank took the time to help me. I was in a very urgent situation and these lovely individuals made me feel important and I’m thankful I chose to move with this location!
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June 2023 by Jordan L.
If I could give this location 0 stars, I would. We spent hundreds of dollars at this location on a moving truck, boxes, etc. We were told that we could return all unused boxes and items. When we returned the moving truck after our move, we were unloading the boxes to return and they refused to take them back because we didn't have a receipt. They never gave us a receipt or even asked if we wanted one. The staff was extremely unapproachable overall. I will never be using or recommending this location.
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June 2023 by Debbie D.
Very shady business. Make sure to always take a picture of the gas line and mileage. I rented from here twice and made sure to return it exactly where the gas line was and they still charged me for gas. The second time the mileage was also off and I had to bring it to their attention and they said it was a mistake. Had I not caught it I would have also got charged for that. I also hate how they add all kind of add on options on their website when renting their vehicles. If you dont catch it you will also be charged for it.
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May 2023 by Carlos O.
Fresh Air Con. Not too busy. Nice parking spaces. Friendly
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May 2023 by Rick L.
Good place to get propane for your RV or BBQ. The place looked closed but they were eager to help once I went inside. I got a kick out of the location being a former Market Basket. I remembered these grocery stores when so was a kid!
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May 2023 by D A Peoples
The first place in Fullerton I've been that has employees talking trash about customers and boss in public. Not very business professional and super rude. They weren't really helping the other team mate, that was working super hard. Just laughing and talking crass trash. Especially when I didn't see the customers act in a rude manner.
