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November 2023 by Trevor Waterman
I brought my truck in for a HAND WASH since I have a lowered truck with wide wheels. It can’t fit down the auto washer. 10 mins later an attendant came up to me and said my tire was low. It wasn’t low the entire side wall was cut completely open 3/4th away around the tire. The guy swore it didn’t go through the auto wash. It’s impossible for me to drive there with that level of sidewalk damage so it had to happen by them. I will be going back when the manager is there to ask to see their surveillance tapes to prove to me if it did or did not go through the auto wash
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November 2023 by Sandy ILustre
We came to support our local car wash. I usually do it myself. But I wanted to give it a try. The car had water spots and the dash was very dusty. God bless them and we will pray for their skills to improve.
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October 2023 by Essie 3.
BEWARE! I drove in a few minutes before 1:00pm yesterday, Friday afternoon. As I was exiting my car, I noticed A STACK OF CAR MATS as I walked by. It seemed odd, since no other cars were around. I have been coming here for years preferably on a Saturday for a car wash and I do not remember ever seeing car mats stacked up like that. I arrived on what seemed a slow Friday afternoon by chance, since I had a commitment for all day Saturday.After the car wash was completed, I drove directly home to pack for a weekend commitment. A couple of hours later, I went to place my overnight bag behind my driver's seat on the car floor, for easy access. And that's when I noticed my car mat missing from my Lexus. I quickly called Sunny Hills Car Wash and advised the manager of the situation and told him I was on my way for my car mat, thinking it had been misplaced, giving them the benefit of the doubt. When I got there I noticed the manager was very nervous as he spoke rapidly saying we've looked, but there is no extra car mat. He proceeded to open my car trunk and then went to the car seats and lifted each of my three remaining car mats, as if they would have mistakenly placed the missing car mat there. I explained to him it was intentional, his workers removed the car mat, since each Lexus 460LS has a twist open and close lock on each car mat to prevent them from slipping, for safety reasons. He became startled, and said "No, well maybe it was removed for detailing." I WAS ONLY THERE FOR A CAR WASH! Nonetheless, I walked over to the detailing department. After asking about my missing car mat, they said they have nothing to do with it. The car wash department is separate. NOW IT ALL MADE SENSE: It was a SLOW Friday midafternoon. I walked by a STACK OF CAR MATS. My car mat SAFETY LOCK WAS INTENTIONALLY UNLOCKED, as they removed it. THE CAR MAT STOLEN WAS BEHIND THE DRIVER'S SEAT. MOST PASSENGERS WOULD NOT NOTICE, since people usually enter by the passenger side. IT IS DESPICABLE and morally wrong! The worst part is it seems the workers at the entrance port may be in on it, since they vacuum over the car mats! It was in this area I saw the stack of car mats. DAVID VATANI - NO ONE GOES TO A CAR WASH WHERE WORKERS STEAL FROM THE CUSTOMERS!!!BEWARE! ...Since it would appear they steal car mats, what else may they have stolen....
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October 2023 by Barbara Fitz
Terrible service, they definitely rushed through it and car isn’t clean. The guy looked at the dirty interior I pointed out and shrugged and said he wiped it, no care in the world. Also there’s no bathroom for customers which is pretty terrible for a business that requires you to wait around and sells foodServices: Vacuuming
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October 2023 by Robert M.
Beware-This place is infested with mosquitoes. Do no wear shorts. I wont be going there anymore. Got bit 7 times in 20 minutes. This is ridiculous plus their service is average. That place is falling apart. No pride of ownership.
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October 2023 by Damian S.
Use to always be my favorite car wash in Fullerton because they always put so much detail, literally got it done less then 10 mins ago and I already see the pier quality for the car wash when I paid $55. Don't come here anymore not good.
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July 2023 by Abby S.
Thorough car wash for a great price I personally love the environment outside while you wait: filled with fountains and greenery
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July 2023 by Frank Riley
I went there at 10:30 am and asked for their hand wash . I was told $35.00 and when they rang it up it was $40.00 . At 11:15am my car was still at the vacuum area where I left it and it had not been swept out. I went in the office and asked when and if they planned to wash it . They finally started washing it at 11:45am and were finished at 12:15pm . I went home and when I arrived the car had water runs all over it,it was the worst car wash I have ever had and the longest time I have spent in a car wash without having extra services like detailing.I will never use this car wash again and I advise anyone else in the area against it. There was not so much of an apology!
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June 2023 by Brian L.
I've been coming here for a while and lots of the guys have been working here for many years which is good as they must be being treated fairly. The way is typical average, honestly I'd like to see them use better towels or chamois to try the cars, as well as higher quality tire dressing with some shine. All in all nice guys here.
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May 2023 by Michael Mitchell
What a joke! Told me they can get the guitar out of my paint with clay bar treatment. They say they’ve seen this before. They say not a problem. But they could not deliver.I paid for their best detail service. They charge $220. I wouldn’t have paid $100 for what they did.I will never go there again! save yourself the trip find another place!!Services: Scratch removal
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May 2023 by Vee M
I took my car here last Friday for a hand wash. After the guy was done with my car I pointed out to him the water that was dripping and asked him to wipe it dry.This was my first time. Went home and notice some water spots inside of the doors. I noticed on the following morning there was a dent and scratch on the passenger door. This is a new car. I had came straight home from the car wash and parked my car in my parking space. So, I am positive that they damaged my door. I read another review,where the same thing happened to another customer on her new car. I also noticed that the inside did not look like it was wiped down. I will not be returning to this place. If you want something done right ,you have to do it yourself
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April 2023 by Michael M.
Got my truck fully detailed. The guy checking me in told me they get out the tar on the paint with clay. The charge was $220. A bit much but I love my truck. They were not able to do what they promised, but still charged me. But I made it sound like they get this all the time and this is how they would get the tar out of my paint.. I'm gonna electrician if I tell you, I can get you power to your backyard and I do not deliver. There is no charge. I believe they're a bunch of con artists just trying to make money. tell you one thing to get your money but do not deliver I will never go back there again and I suggest you save yourself the trip, money, stress!
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April 2023 by Amanda Lascano
I had been going to this car wash for years and when I went for a detail yesterday, once they finished I saw that my cup holders still had stuff smeared in them and my trunk still had tons of dirt in its carpet. When I asked for them to clean those portions again, I was told to “come back tomorrow” and that they “were closed” after they had just taken my car out of the port and I checked it while I was still there. I did not get it cleaned until I finally demanded to speak to someone else and then the workers decided to clean it. HORRIBLE experience and I’m extremely disappointed. Also, the workers thought I didn’t speak Spanish and were making smart comments the entire time they were cleaning it the second time. Unsure if I want to come back. After years of coming here for my cars, I might consider elsewhere.Services: Auto detailing
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April 2023 by Scott T.
** Review covering the AUTO DETAILING SERVICE ONLY **Yesterday, I decided to have my small Prius detailed inside. The biggest frustration is when I arrived home, I noticed many spots that were missed. They failed to open and clean both glove compartments nor the center console storage area. Because I had taken the time to EMPTY them all completely beforehand, it was even more frustrating. I also noticed right away clear spots that were not touched. For me - for the price paid ($155) for the interior-only detailing (& a car wash), it was pretty ridiculous. It was as if they simply vacuumed then gave the interior a nice shine, rather than actually take the time to clean the small compartments and areas that were easily accessible. Years ago I had the same experience here, but since it had been a very long time and they are conveniently close by, I thought I'd give it another shot. To be honest, I was skeptical within the first few minutes as I was dropping my car off. The salesman writing up the ticket began walking around the car to determine how much the service would cost. I inquired about the big signs posted right above us that showed how much a mini-detailing or an interior-detailing service cost. He hesitated and said the prices have gone up. It seemed especially off due to him walking around and inspecting the car a few times before quoting a price higher than what was posted - for my small compact car. I am sure there are better option in the area that will do a better, more thorough, job next time. I am willing to pay a good amount for a quality job, but to drive away and still see plenty of dust in the a/c vents that I could wipe with my finger or that they didn't even take the time to open up and wipe the EMPTIED glove compartment? No thanks. I wish I had read these other reviews below first as it seems my experience is the norm when it comes to any type of detailing or cleaning.
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February 2023 by Vanessa G.
I never had any issues with this car wash and usually walk out with a clean car wash that looks as if I got it detailed. I usually get the wax for $50 and this time I am so disappointed with the outcome. It hard finding a good hand wash location, and really thought I located one i would continue to go to but they did not clean my car properly. I'm also not one to get a refund but damn, this felt like a waste of money.
