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September 2023 by José R.
Small meat&fish dept . Quality produce, great deli, they have Starbucks inside. Curbside pickups is great Bathroom code 072#
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September 2023 by Jeff S.
I will start off by saying that this location is not my normal store. I was stopping here as a favor for my mother who requested I pick her up some groceries on my way home for work. Now even my own store (Vons) has to deal with the occasional people standing outside the doors trying to sell cookies or sign a petition or even pan handlers but to my surprise, THIS store allows Spectrum Sales people INSIDE the store. These people are trained in hard core sales tactics and would not take a simple "I am not interested " or even a more blunt "please leave me alone". I literally had to leave the deli department to get away one who told me the store authorize and condone them being there. If I wanted internet, I certainly wouldn't go looking for it at the grocery store. I have since cancelled my spectrum account and I will never shop at a Ralph's Grocery store again. I welcome the store manager or corporate to respond to this review explaining their stupid strategy now. I look forward to reading it.
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August 2023 by Robin Jordan
The lady on the phone didn’t even give me a damn chance to spell the generic version of the drug I was asking about (which I know they carry) before cutting me off and claiming they didn’t have it. I spent 30 minutes researching where to get this prescription filled and even have a GoodRx for it.You people are impatient as hell. Grow up. Your past reviews definitely reflected my experience.
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June 2023 by Marilis O.
I'm writing this review for the pharmacy based on getting my prescriptions filled over the last few years. Being in the medical field I am compelled to write this review. Few months back, I came in with a paper prescription for a sleeping medication which is a controlled substance. The pharmacist took one look at the prescription and begins to examine it closely. First question he asks is why am I filling the prescription there because the address is in Tustin and the doctor is in La Mirada. (Background information: I have a mailing address in Tustin because I lived there and kept the P.O. Box ;but I have a physical address in Fullerton) Mind you I have been getting the same prescription filled for over 2 years there and I was asked the same question when I started filling prescriptions there. However, this time is a paper prescription. I understand they have a job to do, but he should have started the conversation with have you been a patient here before. Could have looked me up in the system and seen my physical address was in Fullerton. Also, if he thought the prescription was not real, he could have called the physician listed and asked if he had written the prescription. After I saw his behavior, I told him I have been a customer at this pharmacy for the past years. He looks me up and says, I can't fill your prescription because you have one pill left. I said I don't have any pills left, I took my last pill the night before. He makes a snarky remark and says he will fill my prescription but to come back later. I said fine. When I returned to pick up my prescription I decided to ask Why he had profile me as an addict and why didn't he just look me up in the CURES list? (CURES list is a tool used by hospitals, doctors, and pharmacies to look up a patient controlled substance prescriptions: it states who prescribed the medication, when it was filled, where it was filled, and amount of pills given, to prevent prescription abuse. The pharmacist states I did look you up. To which I replied and you didn't find anything because this is the only pharmacy I get my prescription filled, right? He says that is correct. I told him he needed to do better and not assume everyone who comes in with a paper prescription is a criminal. He says well it has been a long time since I had seen a paper prescription. I said I'm well aware most prescriptions are sent electronically, however the doctor indicated on the prescription itself that his electronic health record wasn't working. Thus the reason for writing the paper prescription. Technology is not 100% reliable. I even asked what happens to patients who get prescriptions near their job and not where they live, will you refuse to fill them? No answer was provided to my question. I am well aware there is a serious opioid crisis. However, There are people who still have a need for controlled substances that are not opioids, like sleeping pills. Avoid problems and don't get your prescriptions fill here. Go to a pharmacy where they treat patients with respect.
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February 2023 by Sabrina S.
Alright fried chicken, a little bit dry though from what I've heard people say. One complaint about the cakes. Their writing icing is not good quality. Do not ask them to write your name on a cake. No shame on them because they are not professional cake icers lol. I really do appreciate the effort and am thankful the worker took the time to do this though. Thank you, but no thank you. The cakes are still delicious and you can taste the quality in them. But, their Starbucks employees are very nice, definitely go here for Starbucks and not the other one across the street. So overall, don't ask them to write anything on your cakes but get their fried chicken and Starbucks. Here is a picture of what I received. Not exactly the neatest but again, I don't blame them. Still enjoyed the cake, chocolate for the win!
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July 2022 by Crystal W.
So I come to this store because of work. The people who work here are racist they look at me like I'm dirty I guess it's because I'm a beautiful brown woman. At first I thought I was the only one but apparently I'm not lots of my coworkers say they feel uncomfortable going because the employees are not helpful if you are a minority. I asked the meat counter man for the bathroom code and he threw a box on the counter and said nothing to me he just looked at me with disgust. This type of behavior is ridiculous. So sad how people can act this way.
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April 2022 by Dustin
They just have bad customer service. Not very helpful, do as little as possible. Tried to transfer medication and said I had to come in. Found out I could do it online. It's like they are dead inside. Don't know if I should feel sorry or be annoyed.
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April 2022 by Jerek Deeter
They got the hookup some good DRUGS
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February 2022 by Vivi P.
I was lost, and was on a mission to find me some coo-whip. Walking around the store frantically looking for the coo-whip. I finally circle around again after a 4th time and stood in front of the milk section thinking it should be here. I come to find some whipped cream in a can. I thought "This is probably better that coo-whip. It'll taste different on my waffles, but Ayyy ! it doesn't hurt to try new things". Then, a kind blue eyed hard working man named Jim (who bakes by the way) came my way and asked me if I needed help looking for anything. He gave me pointers on making my own whipped cream but also helped me look for the coo-whip. We found it finally, but I had already struck gold with the heavy whipped cream in a can. We both agreed it would probably taste better. With smiles under our masks, we went our separate ways. Thank you Jim
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February 2022 by Christina K
Bad customer service! I went here to get covid vaccine, they skipped me and helped the next person first. I ended up waiting for 45 min past my appt time. No apologies. The pharmacist was Mr. Chung. Time is valuable. There were no customers when I got there. I shouldn’t have waited that long. I ended up being late to my other important appt.
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January 2022 by Donna W.
Made two trips up here so far from Stanton to get my prescriptions. First time they claimed they hadn't received it yet. The second time was in response to two text messages received from them indicating my prescriptions had been filled. Upon arrival they said that they hadn't been filled. That they needed 4 hours to fill them and that I should come back later. The pharmacy worker was rude and stated that the text said to call them. She pulled them up on her computer screen and they said nothing of the sort yet she continued to argue that they did and even if the text I got didn't say so that I should have known to call. This was my first time using this pharmacy and it will be my last. They desire NO STARS. It was a very bad experience!!!
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September 2021 by jim francis
Bad customer service. I went there to get my prescription filled, the person who helped me was irritated that I was doing that. Not my normal pharmacy which I’m very happy it’s not. CVS treats me so much better. The pharmacist even remembers my name
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August 2021 by Devianita T.
while im not a regular patron at Ralphs Fullerton, my recent experience will certainly change that. I was in a hurry and needed directions so I had to interrupt Tammy from the bakery section who was busy hauling a container of hot freshly baked products. She patiently took the time to respond to me with such a warm and welcoming attitude, totally unexpected from someone unpleasantly interrupted in the middle of a task. That is impressive service attitude that should be the standard in retail, Ralphs has definitely trained their staff very well.
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July 2021 by Wayne B.
A reasonably well managed store with some of the checkers being more helpful than others: I would single out Suzanne, Aurora, London, and Steve amongst others. You generally don't have to wait long in the deli department. The only problem I see there is that the selection is somewhat monotonous and needs to be varied. Parking in this location is ample.
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June 2021 by Maria R.
I just transferred my Mom's prescriptions to this location and I am very happy I did. It was very easy. I called and Alex told me what information he needed to complete the transfer process. I have had many questions for Alex on a few occasions and every time he was very patient, kind, and knowledgeable and answered all my questions and even helped me through my first discount RX card purchase. Alex is very helpful and easy to talk to. I honestly don't understand why the ratings here aren't much better. I highly recommend this pharmacy and Thank-you Alex!
