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March 2024 by Cody Lasswell
This place has the worst customer service in the OC. The office guys smells like cheap vodka. The body work they put out looks like a blind kindergarten kid finger painted on the car. The paint had more runs than a triathlon runner. If your insurance recommends this place I would change your insurance carrier ASAP.
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February 2024 by Alfonso A
Trash shop if you want to ripped off and want to meet people that don't know anything about reconditioning a car this is the place...
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September 2023 by Thaddeus Martin
Very helpful staff
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August 2023 by Ryan K.
Diego lies right to your face. Stopped by on a weekday, for the 2nd time referencing the 1st time. Tells me to return next weekend (saturday) in the morning (8:30am), and send him a txt when I have oem parts. No response from his txt. Showed up on that saturday early, with all my parts. Tells me saturdays are so very difficult and only 1/2 day. Tells me “I saw a txt from you”, and come back tuesday morning. Tells me he’ll send a confirmation txt for my appt, pretends to be navigating on his phone to create the txt appt. No txt appt from him at all. The guys a liar, shady character and he will never touch any of my vehicles nor friends. He makes it sound great, yet false promises and a waste of time. Go to a reputable body shop.
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July 2023 by Helix LeMaster
This is the best place in the world. Diego treated me like family. From the very start he was kind, informative, and gave so much guidance on how to deal with repairs and insurance. He fought for me to get the best price. When I brought my car in the first time he promised me it would be all on insurance and nothing would come out of my pocket, and he did exactly that. The repairs made it look like a brand new car and he even used some extra paint to fix some scuffs that weren’t even included in the damage on request and it was no issue. He is so wonderful and patient and knowledgeable. Plus he kept fantastic communication and even if calls got missed he would always follow up with texts. I can’t recommend him enough. Gives me faith that the world of cars isn’t all bad. Even the other workers there seemed like they were having a good time there. Thank you Diego and crew!
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April 2023 by Кайф Адреналинович
Very good people doing good work reasonable price I recommend Rustu and Hasan?
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February 2023 by Patricia Peyrani
Mr Segura is super professional beyond my expectations, he is very kind with very well communication, honest and very responsible, he knows very well this business. Prices very reasonable, I highly recommend this place with 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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December 2022 by Jonathan T.
Happy with their repair work, fast and very reasonable priced. Was quoted at another place for 3 time higher. Highly recommended for anyone having to repair bumper damage.
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April 2022 by rodolfo m chavez
Diego the manager was excellent and very business oriented stuck to his price EXCELLENT body work had to keep vehicle two extra days than the promised date I mention this because people we have to understand that in Diego’s case some things are out of his control as far as getting product that was the problem with my vehicle some materials or products are in back order due to the Covid-19’s virus so if you want excellent work this is the place just be patient and understanding if you don’t have patience this is not the place for you
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February 2022 by Jake M
Good service, good work done, and reasonable price.
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January 2022 by Chase P.
Just replaced my front bumper. Took about an hour. Price was reasonable. Looked like new.
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September 2021 by Melanie W.
Diego and his crew did such a beautiful job on my car that I have actually walked past it twice because I literally didn't recognize it! The drivers side had suffered from a combination of a former side swipe before I owned it and then it was deliberately vandalized after I purchased it, having been keyed, scratched etc... All together it was not a pretty sight. There was some confusion between Geico, myself and OC Collison & Glass and it caused a lot of stress during this repair for everybody except Geico of course who were perpetrators of the entire mess. Don't recommend this insurance company to anybody. Despite all of this, Diego was ethical and diligent in his conduct and completed the work for me when I was on the verge of investigating the bus system. He even detailed the inside for me which he didn't have to do. So thank you to Diego and his crew, they took good care of me and I highly recommend this body shop.
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July 2021 by Rahul A.
9 Months, the car was sitting there for that long only to receive super bad quality incomplete bodywork. It still is crazy to me that I was told that it would take two weeks which turned into 9 months. I have never made a review on yelp or any other public platform that was below 5 stars, but my experience with Diego and Orange County Collision and Glass center was unbelievably awful. I was told to pay $4000 in advance for preparing the car for a paint job and to fix the bumper and one front fender. I falsely was under the impression that the price would reflect their work as this is significantly overpriced. I didn't have time to go to another shop and went with the first shop I came across. Most shops wouldn't ask for the total price upfront The main problem was that I had paid in advance, and they kept saying that they were waiting on new parts that they ordered. I later noticed that they were fixing the same body parts that were on the car and never ordered the new parts that I technically paid for. I noticed this when the owner wasn't there, and the technician let me in. They had also lost the lights that I provided for the car. I let it slide and never brought it up. I was hoping that the result would still be good. Most of the things that were in the contract that I signed weren't done, and the things that they did do were very poorly done. They had installed an airscoop that I provided which flew off on the freeway. It was held together with one screw. Even I could have done a better job. The door jams and the surrounding areas next to the seat weren't done, although I signed for it. Diego told me that the technicians didn't know how to get to door jams and the surrounding door areas. The gaps between the fenders, lights, and other parts were terribly off. The cracks that we had gone over in the contract stayed untouched. The fender that was fixed is very visibly uneven, and the fiberglass was job was way off. The only friendly people they have are the staff that actually works on cars always. They mostly apologized and mentioned that I would need to talk to Diego for assistance. You could clearly tell that they were being pushed very hard and that they're not on good terms with their aggressive boss. The younger person that helps with phone calls was always rude and didn't care. It also always seemed like they didn't like to answer the simple question of the car being ready. Throughout the entire 9 months, I always got hurry up and leave vibes when I entered their office. I remember coming in and them having me wait while they would assist others that came after me, just to tell me to come back soon for an update. They definitely accept more work than they can handle and pick favorites to go from there. Everything was so off and wrong on the car that I never bothered to ask them about it again. I feel like I was tricked and that my money was stolen. I was way too easygoing, and I hope this doesn't happen to anyone else that comes here.
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April 2021 by Elizabeth M.
I was looking for a body shop to remove a dent on my car. Most quotes I was getting were out of my price range. I finally contacted Diego and sent him photos via text and his prices were very reasonable. Before dropping off my car he explained in detail the type of work that would be done on my car. He didn't cut corners. The job was done right! I am a very happy customer! I would highly recommend this business.
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April 2021 by Rosario M
Ever since Orange County Collision moved in our neighborhood, we have nothing but nightmare! Owner Diego - a pathological lier - economizing on the air filters and literally poisons the air of the entire neighborhood! That business releases the paint and acid fumes into the air and while their workers wear respirators with filters, the entire neighborhood including children without any kind of protection are being exposed to the poisonous odors of this bodyshop! They make money at the expense of people's health!... Read More
