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March 2024 by chuy valdez
True demons.
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February 2024 by Roman R.
They towed my girlfriends car from The Palms apartment and said she didn't have a sticker. Paid $480 to get the car out and the sticker was right there. Try to tell a lady what she was being rude and said to Talk to the apartment manager. Talk to the department manager and they seen the sticker and said they're gonna call their manager so my girlfriend can get a refund.
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February 2024 by Sue S.
Not nice people. Change price, lie and rude Don't know how they stay in business. I was actually scared here
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January 2024 by Angela Valdez
Doing a police report on these guys my son was parked at the gym didn’t see a sign and his car was towed for$730 for a couple hours really? My poor son. The guy at the tow lot was cussing to him threatening he’d make his life a living hell my son. Has no tickets we found the car cause luckily we have the gps tracking on it. Calling the city of Santa Ana and a lawyer because if they didn’t follow all the rules then they will owe us 4x the amount. BBB report with all these reviews we should do a class action lawsuit on these guys they are not above the law .
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January 2024 by Charlie F.
Knowing that I had countless times gotten away with parking 2-3 after hour stints in a certain posted "customer only" lot of a mini mall in the Tustin Annex area of orange county, CA, next to my son's apartment I thought I would try again on Christmas Eve. While having dinner with my son and family, our pick up truck got towed. Keep in mind, the area is so densely populated that there is no street parking within 1/2 to 1 mile of his apartment complex. Called at 10PM and as soon as the operator picked up at Night Star, he started yelling "I can't hear you, are you drunk, on medication?" Despite that, I tried to get info on how soon I could come and get my truck. Once policy was understood, we could get it Christmas day at 12 noon. Once at their Santiago St. yard, I went through the payment and release of vehicle process smoothly. Ouch $, so much for 4 weeks of groceries! I gave them a star and a half, only because the desk clerk was civil and efficient. My bigger complaint was with Orange County and their lack of parking. During our week stay in my son's neighborhood, when we needed to drive anywhere, which was every day morning and evening, we spent 1/2 to 3/4 hour to search out street parking anywhere from 1/2 to 1 mile away from his apartment. Everything is packed with restrictions and we noticed long standing cars with no tickets on them, despite street signage. Saw plenty of obvious residents doing the doe-see-doe with car parking. What a mess. Businesses like Night Star are directly benefiting from OC's terrible parking situation.
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December 2023 by Cassie P.
They towed for parking "after hours.." , first of all pls tell me where it says the hours lol second of all , it's by a 24 hour donut shop? third , it was there for less than 30 minutes. the girl working there tonight should not be employed , rude ass attitude and not very nice at all. acts like a chihuahua after reading the managers / owners responses to these reviews i would love to see you post a response showing me the photos taken of my car before being towed. because my car was not like this when i parked it. (oh and pls post a pic of this specific spot ty)
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December 2023 by Kyle Roux (jstacoder)
crooks
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December 2023 by Jose Morales
They wouldnt give me access to my car. Saying they don't have a driver. But they will release my car if I paid them .. makes no sense. By law they supposed to give me access to my vehicle.. which they took illegally from my designed parking spot.. this is predatory towing.. This business needs to be shut down by the bbb.
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December 2023 by Cubankungfuwolf
Useless and wreck less drivers
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November 2023 by T Solis
Very professional straight to the point fast workers hands down
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November 2023 by Andrew G.
The most horrible experience ive had with a towing company. Hard to believe these places can charge so much and damage vehicles and disrespect belongings and personal information and get away with it.
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October 2023 by Providence Agent
Damaged our car
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October 2023 by rick wood
They should even be allowed to be open.this place will rip you off and take your car for their gain.
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October 2023 by D E.
On the evening of May 2023, Night Star Towing towed my car while I was off loading groceries. On its face the tow is controversial. Other residents have remarked the tow company, Night Star is notorious for doing snatch and grabs; taking cars quickly, removing them from the property then securing the vehicle to the tow truck. I was informed by a resident in the apartment I stay of a lawsuit against Night Tow for damages to their vehicle. Claiming Night Star Tow rushed to remove the vehicle from the property causing the vehicle to slide off the tow truck damaging cars. Residents at our complex have complained to management and have filed law suits against Night Star Towing for damages caused by their towing methods; referred to as snatch and grab. At my apartment complex there are no loading/unloading zones although there are red zones, which many residence use for loading and off loading so do the delivery services, FedEx, Amazon, etc. as well as utilities services, without incident. Interacting with Night Star Towing to reacquire my vehicle revealed unquestionably obvious that the manager Albert has very, very poor costumer service skills. This review is a notification that Night Star Towing is an unprofessional company and the only reason I can believe, after assumption, an apartment complex is associated with Night Star Towing is because they must have been the lowest bid for the contract and/or nepotism.
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October 2023 by Brandon H.
These thieves took my car wrongfully towed, damaged my door handle and stole personal belongings ($400+) Trash people doing predatory towing in OC...
