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February 2024 by Karen
I am impressed by the level of service and the beautiful birthday floral arrangement sent to my niece in Fullerton. Her favorite color is purple/lavender. The Mums the Word Team included a deep purple flower in the middle of the bouquet - simply beautiful! My niece shared a picture. MANY THANKS!
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February 2024 by Joe C.
Here's wishing that everyone's Valentine's Day, was better than the disappointing service and floral arrangement I received when ordering here. I spent a while searching for a florist and ended up choosing this unfortunate shop, based on their online advertisement and location. I will never again order from this place. Literally my First and Last. Talk about misleading... When I called to express my displeasure, I was met with "We follow the recipe"... I indicated the roses were larger in the picture than what I received. I was advised with sarcasm, that for the amount I paid, they are not large roses. If thats the case, UPDATE your online pictures to depict the true arrangement. I don't care for cost.... I paid for an arrangement that I saw as Beautiful and not just your basic "Red Roses". Look at my pictures and see for yourself. What they mislead with and what I actually received. I don't care for cost, because if I did I would not have paid for their expensive delivery AND the additional "Expedited" Shipping. Also note, at the end of me expressing my disappointment, I was advised "Im sorry I don't know what I can do for you" and as I started to end the call, I was hung up on. - I was embarrassed and let down. DO NOT COME HERE.
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February 2024 by Christina G.
Absolutely awful customer service. My husband purchased a bouquet from this floral shop and the arrangement was nothing like the "photos" posted online. We both have purchased arrangements from here for years and even recommended this location to family and friends. My husband brought the flowers home as we were in a rush to go somewhere and when we returned we both discussed the flowers are said they were definitely not the quality we have received in the past. The bouquet did not appear full as in the photos advertised and the flowers were tiny. We both called separately to speak to the Owner to see what we could do. She kept making excuses for the product we received and basically said we shouldn't expect the item to look like a "photoshopped online photo." We asked for a new bouquet and were happy to return the one we had picked up. She would not do that and said she could rearrange the flowers by making them shorter. I told her I wanted the flowers to look full and larger like what was advertised. She continued to make excuses. She originally said to bring back the flowers and she would issue a refund then put me on hold came back and and acted like she never said that. She refused to give us a refund. And proceeded to hang up on me when I told her I would put a review online and tell my friends and family not to order with them anymore. This is the worst customer service I have received in a very very long time. I also saw a similar review from 24 days ago with someone having the same issues. False advertisement for sure!
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February 2024 by Nancy Hambacher
Mums the Word is top notch! They conveyed in flowers exactly what I wanted for my mother’s Celebration of Life. They had to curate fall flowers during Christmas season. The variety of interesting flowers was just stunning. The room looked amazing. We cannot thank them enough for completing this job during their closed post Christmas week. They went above and beyond. Our family highly recommends Mums The Word!
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January 2024 by L C.
I believe this florist is linked to "Ruth's Roses". I purchased a bouquet for delivery at over 100 dollars and the bouquet did not look like the image posted online (and what I paid for) and it's just very disappointing. The person I sent the flowers to sent me a photo and I was honestly really upset as it looked nothing like what I picked. The size of the bouquet was a lot smaller than what I purchased as well.
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January 2024 by Marina E.
I had ordered arrangements twice from this place and they do such a beautiful job thank you for your dedication to what you do and God bless your hands. I knew of this place before and I bought flowers for a funeral but then my boss sent me one when my angel went to heaven and I just don't have enough words to describe how we felt seeing and receiving the flowers.
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January 2024 by Carlene Davis
Wonderful and friendly staff! We were a walk in during Christmas week and they made us a beautiful bouquet even though they were super busy. Nicest people, highly recommend ?
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October 2023 by Carol A.
I received flowers from Mum's the Word florist yesterday. Firstly, the flowers are beautiful. The problem I had was that when they were delivered the delivery person slammed my door knocker three times before even gently knocking to see if anyone was home. I am recovering from a major surgery, and was sitting 10 feet away. My heart rate immediately shot up and I had a PTSD response. My partner opened the door, and I yelled out "you didn't have to knock so brutally." The delivery person answered back, "I just picked up your knocker and let it drop." I have lived in this apartment for 14 years and never had anyone come close to knocking like this. I responded, "bullsh.." as he left. When I called the main office to complain because I was so upset and disregulated, I was told that he was half owner of this company. When I said, I was convalescing, I was told that he didn't know that. Does this company not understand that a huge percentage of people that are receiving their flowers are either grieving or convalescing? Also, my card reads, "wishing you a continued smooth recovery." Not only will I not ever use this company, I will be telling everyone I know not to use this company.
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September 2023 by Demi Broschak
Words cannot express how wonderful this florist is! My mom passed and I was not sure how to proceed. Kim walked me through every step with love, compassion and patience. And when the flowers were delivered they were beautiful and honored my mom perfectly.
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September 2023 by Avrie C.
Absolutely the kindest customer service. I ordered a birthday arrangement for my niece who lives in the area and the arrangement I ordered was unavailable but I promptly received a phone call to alter it. My niece received her beautiful flowers within hours. Thank you so much!
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June 2023 by Cathy D.
I am very pleased with the floral arrangement I ordered. I wasn't sure how it would turn out because after I decided on the bouquet online, I called and asked for different colors to be added. My niece was graduating from college and I wanted to add her university colors. I was so happy when I saw the final product. It was perfect! The staff was very friendly and helpful.
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May 2023 by Nathan Rocha
Awesome flower shop....Kim and her staff are amazing
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April 2023 by Icon V.
Walked into the store with a friendly smile and asked if they can do a corsage and boutonniere, but when I asked the person who was cashiering that was going to put in my order, a lady in the back rudely interrupted saying they have other orders that are currently taking up their service and denied us. Complete waste of time and if they could just have communicated it would've been easier for everyone.
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April 2023 by Maria M.
I came here to purchase a corsage and boutonniere. They did such an amazing job. They were so helpful with picking a design.
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March 2023 by Jean-Paul J.
I ordered a spray for my friend's memorial. Not only was I helped very courteously, but was treated as a welcome friend. The arrangement that was delivered correctly and on time was magns ificent. I had good luck using this florist when shipping flowers to Or v aegon. The arrangement that wase delivered matched what I had ordered. I recommend Mum's The Word to anyone who wants quality floral arrangements while being treated as a valued customer.