-
September 2024 by Victor Santiago
Honestly one of the worst run car rental establishments I've been to and I come here too often. Urgently need a car, currently in lobby for 25 minutes with not acknowledgement from anyone except a guy that keeps telling me he's on break. Last time manager got super nasty with me for no reason. Worth paying $15 more to go anywhere else
-
August 2024 by Christopher Jammal
Tried to book a rental car with my girlfriend for our visit to LA. We couldn’t get a car because we didn’t have a credit card.
They didn’t tell us when we booked the car, and we tried to arrange alternative ways at the time with a debit card or using another persons credit card and we couldn’t do it. If you need to have a credit card, we should be asked at the time of booking. Not when we already had plans..
The person at the desk was incredibly rude. She showed no empathy, was cold, and very unhelpful.
Would not recommend this company or this place.
-
August 2024 by Dalyna Lam
Avoid this Hertz car rental place if you can! I've been a Hertz Reward Plus members for years but will think twice now before renting from Hertz again due to my experience here at this location and will definitely look at other car rentals such as Budget or Avis which I've had much better customer service and experience with in the past. The rep. is not upfront with why there's additional "tax" applies when everything was "pre-paid" and no changes in rental category as well. Pushing faults to other rep saying that it's their fault for not communicating to the customer yet we are the one having to pay for their mistakes and can only "apologize" for the miscommunication yet does nothing to remove the extra unnecessary charges that's not even communicated in the first place. They will try to charge you for extras if you don't double check your invoice. Be careful and ask about all charges they are adding to your rental on top of your initial reservation if you have to rent from Hertz!
-
July 2024 by Milton Cooley
Since the bankruptcy, this is not your father's Hertz. Let competition be your guide. Most locations have a competitor nearby. This review applies only to the national infrastructure. This specific location was excellent on my last visit.
-
April 2024 by Erika Cervantes
1st time customer and very happy. I understand other customers didnt have the best time with fullerton hertz, but I had an amazing time. I was given a 2024 toyota and was very pleased. I did an online reservation and did noticed it states nissan rogue or similar, so I was not 100% expecting that very suv. I was a bit discouraged that nowhere online hertz states a 500 holding fee would be done, I used my vacation money which that was a bummer, but luckily I had emergency money. Other than that, the person who returned the car took good care of the car, everything was perfect. Closing contract was fast, no hidden fees. I kept my word, returned on time. Will do this again.
-
March 2024 by Sang Kim
Terrible service all of this time. I went there three times to rent a car. And always there was no car that I reserved in website. They said I should pay more to rent another car, and there was no discount for that. So I have no choice to pay more, I understood, they said that is policy. And they said wait, because even that car was not there lol. They was not sure the car will arrive on time. They said just wait until they call me. So I said okay, and I waited 1~2hour.And the worst part was here. They said that 24years old can't rent a car with debit.But I can't understand why did they tell me after three times I visit , and after all payment . So right before renting a car, they refund it.What the?I'm curious this is problem of hertz policy or this place.I strongly suggest that you should trust below reviews.
-
March 2024 by Mohith Kumar
They didn't have the car I reserved so they tried to put me in a smaller car that for some reason costs more. After that they went to sanitize the car which took like 30 min. Only giving them an extra star because the staff was nice and patient but seems to not have everything ready to go which is annoying. I don't think I've ever had to wait for a car to be cleaned after I book it. Usually that's something that would be done ahead of time
-
March 2024 by Lauri Moyle
This Herz is badly managed. I arrived to pick up the rental at 10 and didn't get it until an hour later. Car wasn't clean so they had to clean it. They didn't have anything other than electric for an airport drop off, which makes no sense because you have to charge the car before your flight?! It's a Herz policy in California, be forewarned.
-
March 2024 by Andre Bui
They charged me for full charge because when it was short 10%. The employee failed to mention it when I got the car. It’s no where mentioned in the contract about the fee.
-
March 2024 by Marije van den Heerik
Great experience. Booked with Hertz Fullerton HLE via Auto-Europe. Friendly staff, quick assistance with both pick-up and return. The car (Ford Escape) was new and comfortable.
-
March 2024 by Khanh Nguyen
Trust all the 1 star reviews. Don't ever rent from this location. They tried to double charge me as my reservation was already paid through chase with whom I booked with. Now I have to dispute with Chase because they charged me again after I returned the vehicle.When I returned the car, I also over heard them lying to their customers about the possible performance of a ev car and how far it could possibly go on one charge. Avoid renting from this location at all cost.
-
March 2024 by Karina Taylor
Horrible experience. After a car accident, I had a rental car for almost a month. I receive a call from the location, saying that they need to take the car in for a "mandatory oil change". Mind you, this was not scheduled in advance. They told me that the car would be available by the end of the day. They rushed me to take out my things out of my car, only to have the manager accuse me of having dogs in the vehicle after they checked it into the rental facility (I haven't had a dog in years). Then told me that i wouldnt get the car back until monday (I took it in on a Thursday). They asked me condescending if I wanted to clean the vehicle (waving the key at my face) or they'd charge me $200 for a cleaning fee. Because I have no transportation, am 65 years old, and have physical health issues, I had to proceed with what they said. They charged me for another rental. I am in tears. I feel like my dignity has been ripped. I will be editing this with names of the manager as soon as I can.
-
February 2024 by Madelynn Canty
My transmission blew so I had to get a rental car while it was getting fixed. After shopping around different places Hertz had the cheapest so I went for it. I picked up the car and didn’t have the physical card that I paid with, not a problem I could change cards after I, not the workers, had to call their customer service. After listening to 2 minutes of an automated message, pressing at least 3 different numbers that took me to more automated messages I was finally able to speak to someone. After all that, an extra $500 later so $900 total to rent the car that I didn’t even ask for. Thanks!
-
January 2024 by James Viquez
Very friendly and polite staff and knowledgeable
-
December 2023 by Cathy Akin
Never used hertz rental car was at smoke shop
