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October 2024 by April Peters
$400 and up and $65 assessment just to NEUTER a kitten. This place will not give you the rates they charge for services until you pay them for an assessment. I had to ask to speak with someone who was at liberty to share the service rate. (The manager was unable to speak with me but did relay the range to the woman with whom I spoke) So they expect you to pay the assessment and THEN they disclose their rates. Clearly a sales strategy that feels unbefitting veterinary care. Personally all I wanted was to neuter a kitten. When I asked why I could not atleast get a range she said many other things could be wrong with my kitten that would require additional services. I asked for examples and she said he could need teeth pulled of have hernias etc...When the office manager "allowed" her to give me the $400 and up rate for the neuter I laughed. She then said I should find a place that better fits my "financial needs". So- ladies and gentlemen that is the sort of customer service you can expect here...To this establishment- had you gone about this differently you likely would have had my business as I live right next to your office.
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August 2024 by Lori Hsu
Very impressed with the pet centered care here. Came in for a second opinion for my dog’s paw infection. And instead of a quick 5min look and suggesting toe amputation and mass removal, they were able to detail pre -surgical assessment blood work and X-rays to determine best action for my 14yr old dog. Dr. Suh is very considerate, honest and patient with her explanations for determining soft tissue or toe amputation surgery. I highly recommend a consultation with them before surgery.
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June 2024 by Chelsea Vielhauer
Amazing service and super friendly. They were so patient with my over anxious and clumsy dog. You can tell they really care about the pets. They explained everything very thoroughly as well. They're definitely going to be our new go to vet :)
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May 2024 by Carol S Johnston
Dr. Suh is a very caring veterinarian who takes her time with you and takes great care of our aging dog.
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February 2024 by Michael Mulvaney
Terrible vet from the scheduling, to the services provided. Incompetence staff. This has been my vet since 2020. I am switching vets after my last visit.
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November 2023 by Charles Romano
Great veterinary! The staff is amazing with your pet, and they totally care. I would recommend to anyone!
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November 2023 by Zavik Petrosian
Great employees, fantastic experience.
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July 2023 by Steve
I cannot express enough gratitude and admiration for the incredible veterinary care I received at Healthy Paws. Dr. Suh and her team went above and beyond to ensure the well-being of my pup, and I am forever grateful for their exceptional expertise, compassion, and dedication.From first contact, we felt reassured by the warm and welcoming atmosphere. The staff members were friendly, professional, and genuinely caring. Their commitment to providing a comfortable experience for both pets and their parents was evident.Dr. Suh went out of her way to help us when we noticed some concerning symptoms in our pup. I trusted her completely as she helped us figure out what was going on and helped us navigate some key decisions. We are very lucky that she and the team cared for our pup because now he is on the road to recovery and has some lifestyle changes to reduce similar risks in the future.If you’re searching for a Vet who is good at what she does and truly cares about your pet’s health and happiness, I wholeheartedly recommend Dr. Suh and the Healthy Paws team!
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March 2023 by That Drone Life Productions
Great veterinary! The staff is amazing with your pet, and they totally care. I would recommend to anyone!
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October 2022 by KG G.
I always hear good things about this vet clinic. If I am ever in need of a new vet, I will be coming here!!
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October 2022 by Makiko N.
I've been bringing my pup here for 4 years and over the years things seem to have gone south. It started with allergy testing. Dr Suh didn't think my pup had allergies so insisted I start with a thyroid test - which came back negative, so at that point she agreed to allergy testing. It turned out my dog is allergic to most proteins except fish and duck. I spent $250 on a thyroid test I didn't need when I requested an allergy test. And in July I took my pup in for her rabies shot. I asked they administer any other vaccinations and they said she was up to date. Fast forward to this week I got an email saying she was passed due on a few vaccinations - Dapp being one. Upon calling the office I was told it was due in July - someone dropped the ball. Exposure to parvo is no joke so I called for an appointment. I was told next available was in a week and it shouldn't be a big deal since she was 2 months passed already. Note: The excuse I was given for the delayed notice was they got a new system so everyone is getting delayed notices. But I will say the last year most of my notices have been delayed so I always make it a point to ask to make sure all shots are current when I take my pup in. And if you have insurance depending on who you work with you may have to ask multiple times for a receipt. I'm just at a point where I think it's time to find a new vet. I really hope Dr Suh spends more time to train her team because it's a shame to see what's become of her practice.
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September 2022 by Adam L.
We tried a few vets when we got our dog and didn't feel a great connection but have only brought him to Healthy Paws since visiting them for the first time. They are always so happy to see him and really connect with him and make him feel comfortable which comforts us. I trust their opinions and have never felt like they have tried to upsell us.
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August 2022 by Garrett O.
This has been our long time vet for a while now and for good reason. The staff and Dr. Janet Suh are always so kind and professional. When it comes to your fur baby you want the best and Healthy Paws always delivers. Their prices are fair and their customer service level is unmatched in SoCal. I'd highly recommend them to any of my friends and family. Thanks again Healthy Paws team!
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March 2022 by mike wray
Hearts of gold over here. These folks do a great job, are friendly, and care about the health and wellbeing of your pet.
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January 2022 by Carol M.
I really really wanted to like this place. It's literally 5 mins away. But my 1st and 2nd impression says move on. Took my cat for a check up, didn't hear back from the dr. until the following week. I requested a summary of this first time check up and was told 'of course.' Didn't receive it. I also requested an estimate of a dental cleaning for my cat. Again did not hear a thing. Everyone on the phone sounded helpful. Even Dr. Suh when she eventually called me back 3 days later was quite professional. Too bad I never got that initial check up summary nor the dental cleaning estimate. Paying up front, then not getting info of the check up is rather distressing. It's not like our pets can tell us what happened.
