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December 2023 by Raina S.
Bought 12 boxes of planks yesterday... the employees couldn't tell me how many planks are in the box, which is fine. Did the installation today and found out I'm short 3 pieces. Rushed all the way from OC arrived & parked at 6:59pmBy the time I run into store it's 7:00pm 7:01pm, which there were still 1-2 customer checking out at the cashier The product I need is right there by the entrance door next to the cashier. This red hair dude told me I can't just grab 3 pieces right there in front of me and pay because I got in at 7:00pm while there's still customer paying. It's not like I'm gonna go around and shop for 10 minutes. It only take 1 minute to get my planks which is right there and pay. Dude just kept telling me to come back tmr morning at 7am! Great store. Horrible employee.
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December 2023 by Jose E.
There is nothing more valuable than time . I base this review on today's transaction, I was at the Downey location and they were short product . So we had customer service call this location and do a spot check and hold the product. We paid at the Downey store and came to this location for pick up. And to add insult to injury they can't find the product and during the 1 hour wait we had to deal with rude and disrespectful comment's from staff. We are livid and definitely not coming back to this location. The sad thing is that we have been here a dozen times and the service in the late afternoon is great and everyone is helpful. I never try to leave a negative review and I always try to give them the benefit of the doubt. But it was not just one person
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November 2023 by Jay S.
José Alberto was so helpful he answered all my questions and got me exactly what I needed. He was very friendly and explained everything very well. If I ever need help again I will be asking for Alberto.
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November 2023 by Maria Burwell
Went into the store was met by a clerk showed him a picture of what I needed and he went and got it. then took me to the cashier and checked me out. One-stop shop, in and out service, great place.
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November 2023 by Duane Shoop
They are great as long as you don't have a problem... But if you do... Be prepared. The store for the most part doesn't have the authority to do anything to assist. You have to call their headquarters in Georgia. If you get a service reps that cares they will take care of you. If you get a nasty rep... They will put you on hold and then hang up on you. I've experienced both. To me Floor and Decor is simply not worth the risk!
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October 2023 by Robin S.
Horrible customer service! Went in with a piece of tile that I needed to match for a bathroom remodel. Asked for help from a very unhelpful & unfriendly cashier who told me that everyone was "busy helping other customers"...waited for 15 min & still no help. Went back to cashier with attitude & decided to leave when no one came to help & she didn't seem to want to be bothered.
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September 2023 by Trah H.
We arrived and parked in the lot, which looked a bit run down and had a few transients loitering about. Outside of the building, in the entrance area, it looked dirty with spiderwebs everywhere. Once inside, the store looked clean and had a great selection of flooring. They had aisles blocked off while employees worked in them, so we didn't get to see any tile down those few aisles during our visit. We also could've hung ourselves in the store, we couldn't find/get anyone to help with our questions. Employees were there, but all were preoccupied with tasks it seemed.I was impressed with the tile selection in the store and we eventually figured out everything ourselves, as to what we would need for the install of the tile. Did I say that the store has a huge selection?
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September 2023 by Jeff Blackburn
A good selection of flooring and helpful employees
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August 2023 by Rhonda B.
Definitely have a large selection of beautiful flooring, tile, backsplash, etc. I highly recommend if you're doing a kitchen bathroom living room remodel go to floor and decor Fullerton California location first plenty of large selections of everything we would need for a home remodel
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August 2023 by Judy Steinhoff
I love the idea of scheduling a pick-up time for online orders. Didn't have to wait long for my order once I check in via the phone.
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August 2023 by Mike V.
We bought black granite 12"x12" tile for our floor. The Tile installers have so sort through all the boxes and find tiles that are the same size and thickness because of the deviation in tolerances. They are +/- .250" in thickness and square. These were sold off a shelf in the will call and not on the showroom floor so I suspect they sold us scrap or seconds. No disclosure was provided that only 60% of what they sold us was usable.Moved them to three stars from my original one star since they saw the one star review then called and took the tile back.
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July 2023 by Izic Fernandez
Spent over 13k on flooring and supplies. The gentleman at the pro desk (yoel) has been great and very helpful. Only huge complaint is for the lazy warehouse employees. Every time I'm there to pick up my orders I'm waiting hour to a few. Until I complain, my order gets pulled! It's super annoying having to spend thousands as a pro here and we are losing money while they stand around!. Fire them and hire a more ambitious crew who move with a purpose!
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June 2023 by S B.
Favorite place and great value. One week time to pick up. They frequently run out of stock, make sure you get the entire quantity needed for projects before starting. Unused can be cancelled.
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May 2023 by Erne Fachtmann
this place is awesome. the store offers luxury vinyl planks, tiles, bathroom products, design consultation and more. the place is pretty well lit and clean.
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May 2023 by Joseph DeLeon
Talk about selection, floors, walls, tile for every project. Unlike allot of big box stores F&D is very well staffed with helpful people who have obviously been trained about tile options and ideas. Very helpful store for the wife and myself to get ideas and purchases
