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January 2024 by crysie quinones
Don’t make the same mistake as me- don’t bring your car here! They withhold information, make up stories to cover their tracks and Lie! Day 1- called and spoke with Joe and first question I asked was do they work with insurance companies. He asked what insurance company and after I told him, he said Yes! I informed him that i wanted to bring the car in, have them inspect and once the quote is approved, bring the car back in to start the work. Day 2- Brought the car in, they tell me I have to leave the car. Ok called an Uber and went about my day. Called later that day and the guy tells me the check engine light was on because of the catalytic converter (I brought the car in for the ABS system) when i asked him about the ABS, he says it’s fine nothing is wrong with it! I head over to pick it up and they say we have to pay the 149, husband explains to him that the insurance is going to pay it and once it’s approved we are bringing the car back. We take the car and the next day chris calls to explain that we have to leave the car in case the insurance needs pictures and there was a file mix up because there was another car like ours in there for the catalytic converter. We brought the car back and i started calling the insurance daily to push the approval process (quote was sent in 2 days later) after 2 weeks the quote was approved on a Friday and they finished the car that Tuesday. Stacy called to let me know the car was done and ready for pick up and a couple of minutes later, Chris calls to say they can’t release the car until they either receive payment from us or the check from the insurance is in hand. He had multiple chances to tell me this before they finished the car. He assumed i knew this but never once have we had our car held until payment was received when going through the insurance! He said “This is industry standard” when in reality this is his company policy that was never disclosed. So now we have to wait for the check in order to get our car! Top it off he tried gaslighting me about the whole situation and lied saying he called the insurance company and they confirmed a check was never issued he couldn’t give me the number he called or who he spoke to at State Farm! Called my agent to confirm that statement and he said when the agent called this morning , he spoke to Stacy and gave her the check number and all the information and there was no note a Chris ever called in and spoke to anyone from State Farm!
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January 2024 by Debi French
say enough about the AMAZING Team at Fisk Automotive. From my first call, I knew I was in the right hands. Caring, compassionate, professional service! Joe, Stacy, and John are the best! Thank you for turning a scary situation into a great service experience. I'll be back for all my car service needs.
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January 2024 by Trish Eklund
I am very grateful I found Fisk! The quality of the work done was excellent, however the service, communication and care made the experience very appreciated. I highly recommend them!
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December 2023 by Debi F.
I cannot say enough about the AMAZING Team at Fisk Automotive. From my first call, I knew I was in the right hands. Caring, compassionate, professional service! Joe, Stacy, and John are the best! Thank you for turning a scary situation into a great service experience. I'll be back for all my car service needs.
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November 2023 by D Rick
Fisk just happens to be what you might say gave my wife and I the experience you feel you should expect to receive from all businesses but almost never happens. The Fisk staff was first class. They went the extra mile. Stacey, Chris, Ricky and Christopher were friendly, trustworthy, reliable, knowledgeable, and got the job done on our 4Runner. Needless to say we highly recommend Fisk for A1 service 100%.Services: Auto brake repair
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November 2023 by Ernie K.
We've been servicing here for years and they do a great job. The new owner is very personable and they do excellent work. We had an oil change this morning that was done very quickly. They went above and beyond with the vehicle inspection and their communications are timely and accurate. They have a cute cat too!
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October 2023 by Thaddeus
My first impression was how clean the shop was. I'd never seen an auto service so immaculate. Secondly, I was pleased with the friendliness of the agents that assisted me. Thirdly, I was impressed by the up to date technology used to explain the condition of my car. I was given a clear explanation of the diagnosis of my car, and a prioritized list of needed repairs. My car was repaired in the projected time & I was able to pick it up after closing hours due to their lockbox system. I would like to give special recognition to Stacy (agent) for her service with a smile. I highly recommend this auto service for anyone who is looking for a repair service they can trust.
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September 2023 by JAIME LENAHAN
Excellent experience. Clean and organized facility and the service writers are extremely kind and friendly. Pricing was extremely fair. I will send anyone I know here.
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September 2023 by Dahlia Blau
10/10 recommend!! Awesome service. Very friendly and professional. I took my car in for an AC problem. They spent the time properly diagnosing, kept me informed of all the details every step of the way, and were honest. I don't know about you but I have a hard time trusting mechanics. I had 2-3 others look at my AC and they all unconfidently gave me a false diagnosis. Fisk Automotive took the time to listen and successfully make the repairs. Thank you!
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September 2023 by Rhea Savin
The people at Fisk are all top notch in customer service! They care not only about your vehicle, but about you! When I have an issue with my Chevy Volt I know where to go ? always know my car is in good hands ?
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August 2023 by Shawn Young
The customer service is top notch at Fisk Automotive! Went in for a routine oil change and was treated to a full check up! They verified 32 items on their check list and even assisted me with my flat tire (nail) that happened the day before my scheduled appointment. They are full service so I was impressed and appreciated the assistance! When my car was ready, it was returned better than when I left it! I’m accustomed to going to dealerships to maintain my Subaru but now Fisk can take good care of it! And there were no surprises with costs like at other places. The service advisor was communicative via text and phone call and they have made me a loyal customer!Services: Air & cabin filter replacement
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August 2023 by James Basch
We brought one of our vehicles in for service to the A/C only. We got a report for everything on the vehicle from tires to shocks to engine mounts to tires etc. We did not want any of that and we know this service costs money and time.When we finally received the estimate we were advised that 2 hoses are leaking for the AC and they must be replaced in the amount of about 700.00, the initial 149.00 that we paid for the inspection plus the service to the AC.We approved the repairs based on the inspection report and based relied on their expertise as a service provided for AC repairs and all this was after a detail inspection of the AC system.I received a call a few days latter from Joe advised that there will be an added cost of about 300 because the noticed another line was leaking. I asked him if the repairs were not done please stop and I wanted to pick up the vehicle, Joe stated that was not an option and that 2 hoses were replaced and the system will not operate without the 3rd. They obviously inspected the vehicle and provided as a repair bill for what they believe was needed.Never the less I advised Joe that we were not happy but gave him the authorization to proceed with the repairs.Joe called me a few days later advising the vehicle was ready, I was traveling out of state and advised that we will have our guys pick up the truck and pay. He immediately stated it had to be in CASH. He advised that the credit card system was down that day and the only way to get our truck is to pay cash. I told him we can pay with a company check but he insisted on CASH only, no credit card and not check.I was upset and asked how I can do this from out of state he stated that these are my only options if I wanted the vehicle. I had my guys pay him CASH from there own funds until I arrived back. I was very upset and told him that I was going to give them a bad review, he said that all the calls are being recorded and stated that I was black mailing him. lolWhen my guys went to pay the CASH the girl working there said that the credit card machine had not been working for over a week. If this was the case we should have been advised from day one.Joe was very rude and had a very bad attitude and should not be communicating with customers. We will never use this company or refer anyone to this company ever again.
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August 2023 by Peter Vaupel
I found FISK Automotive to be friendly and personable. More important however, I found them to be very professional.I got full disclosure of every action taken.Service: Electrical repair
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July 2023 by Dominador De Ocampo
My jeep had a catastrophic engine failure which required replacement. Not only did they replaced it in a timely manner (fast) but their professionalism, honesty and courtesy far exceeded other shops that I have been in in the past. The staff were great and the shop is class A on its own. If they have a massage parlor in there I’d probably find things in my cars that need fixing. Jokes aside., you’ve got to see and try the best shop in town. Did I mention the crew are great?!!!Services: General repairs & maintenance
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July 2023 by Keith F.
Always honest, quality service. I have been going here for several years and appreciate their hard work.Stacy is awesome and very helpful.
