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December 2023 by Retrowerks Garage
Incompetence at its best. Driver is unable to see the delivery location exists, because "google maps told him the location does not exist". The building has been in existence for 65 years, yet the driver is incapable of using his own brain and eyes to see that he drove by the location numerous times while I stood at the gate, but kept driving. When I contacted Customer Service, they apologized and told me that the address does not exist, so once again I explained that the address has existed for 65 years, and that UPS, USPS, Prime etc, deliver parcels weekly and successfully at this location.They suggested I pick up from their location in Fullerton, CA. Bear in mind that the supplier where the products to be delivered were purchased is closer to us than the Fullerton Fedex location, raising the questions, what are we paying Fedex to do exactly, if we have to go and pick up, and why would I not pick up from the supplier directly if that was an option?They promised a new attempt at delivery with the address confirmation they requested, and once again, they screwed up as no delivery was made.Once contacted again, Fedex customer service apologized again, and asked if I'd like to pick up or if I'd like a new delivery attempt.I think communicating with a neanderthal would be much easier, and would accomplish much more.
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November 2023 by Baha Zhuman
They delivered my package forever, it was supposed to be delivered 3 days earlier, inadequate service, a driver dropped off the parcel and till I opened the door to get it which took about 40 seconds, he took it away ((( was it a joke?! I had to drive 50 minutes to pick it up at their Fullerton office.
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August 2023 by Adam Manthos
FedEx ground is the worst. Contractors and subcontractors who take on too many clients to service them. So they end up “dumping” 20-30 deliveries per day by instead of attempting to deliver they create an exception stating “recipient not home”. So saps like us take a day off from work and wait all day for nothing because a signature is required.
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July 2023 by Cody E.
I cannot express in words how dissatisfied I am with this location and FedEx as a whole. It should be illegal to lie and steal from your customers. I genuinely pray the workers at this company are paid better and trained and I handle even the most basic of situations. This is a sad disgrace of a company and I do not recommend to anyone. THEY LIE AND STEAL FROM CUSTOMERS!!!
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April 2023 by Waylen L.
Complete BS. 2 consecutive ttempted delivery made when I was at home the entire day and they claimed nobody was here to sign to accept the package? The doorbell was never rung. Nothing indicates the driver even came to my house. 1/5 stars because that's the lowest I can even give.
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April 2023 by Saba S.
Seems this place gets a bad rap from couriers. All was smooth, professional, and capable FedEx employee helping me send out a package.
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March 2023 by Alex Solorio
Hey fedex,do the public a favor and train your delivery drivers NOT to throw the customers packages on the floor or anywhere for that manner. Thank you.
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December 2022 by Eric B.
I would like to outline and complement the staff on duty Christmas Eve here at this facility in Fullerton. Before I am able to do so I must discuss my situation and a very important Christmas delivery I was waiting for from FedEx. A large and heavy important package was to be overnighted to my home as scheduled as an overnight delivery. It was a Saturday and the extra fees had been paid to FedEx to ensure this type of weekend delivery. For one reason or another or just the chaotic delivery load that accompanies this time of year, my box was not delivered and was going to be rescheduled two days after Christmas. Any parent knows that somethings super important such as the crowning gift for a son at Christmas is some thing that makes or breaks Christmas morning. After calling the 800 FedEx number, I was put in touch with the staff at Fullerton who subsequently chase down my package and told me I could come down and get it, only A few minutes before 5 PM closing for Christmas Eve. I was told that a woman by the name of Evelina was on duty and she was able to determine my package was sitting there at their office and they would help me. Upon my arrival a gentleman by the name of Matt pleasantly greeted me and got down to business. After confirming my identification and cross checking my tracking number he disappeared into a large warehouse searching for my package. These two folks demonstrated professionalism and courtesy under the duress of the incredibly busy and crushing holiday shipping season. At no point did either of them make any excuses, present any reservations or speak to anything in this situation other than I can do it let's get it taken care of we can help you. In the military we used to recognize these folks with gratitude and an award and expression known as Bravo - Zulu... a job well done. This is well-deserved and appropriate for folks like this who are tired at the end of their day going many long days into the season and still being professional and embodying the can-do spirit, the spirit that made FedEx what it is and what it has been. I cannot comment on crushed boxes or anybody's experiences beyond the one that I have. There are lots of complaints in photos about such things on here however nobody has control over that individually, certainly a package passes through Minihans before it gets to this Fullerton office. This office should be judged on its staff presentation and all things in its operational control. In my opinion this place gets the job done it's presentation is clean and orderly and the staff is phenomenal. Thank you!
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December 2022 by William K.
I read all the reviews prior to picking up a package here and was expecting it to be a terrible experience. Here's what I've learned.The driver who was suppose to deliver my package didn't even come to my door nor did he/she knock. My package just said, " attempted to come, but no one responded, so pick up your package at this office at 6p", which was bogus because I literally was diligently waiting for it to be dropped off. I came to this facility and the two ladies at the front were very nice. I checked in and the lady told me I'd have to wait a little for the driver to come back. 30 min goes by and I follow up, so she goes to the back to go look. 45-60min goes by and she found the package. In the interim, one of the managers came out and explained that because the driver didn't scan in the packages from the truck, it's difficult to find the package so the poor lady literally went through an entire freight of packages to find mine. I was very grateful the lady was so patient and spent all that time trying to help. FedEx needs better drivers and training with their deliverers. We have multiple experience with fedex poor service with drivers and no drop offs for very expensive packages. Thanks again for the front-desk workers!
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August 2022 by Jon D.
This was supposed to have been a 2-day delivery. It's been at fullerton for 3 days now (I won't be getting it today, it's already past the deadline of when trucks leave). Normally I have all of my mail redirected to a local fedex retail, but the shipper put some stupid restriction on it. What a ridiculous company, and this is far from the first time I've had issues with them.
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August 2022 by V P.
My pkg was to be delivered today. The driver lied that he didn't have the access. He had my full name to access from community directory. UPS, FEDEX, AMAZON ALL deliver pkgs. they have code for their company to get into community. Package didn't require recipients signature. This happened @4:35 pm & I receive email abt no access & pick up @ Fullerton, ca facility @ 6:50 pm via email. I had been on call with fedex Cust Svc for 40 min. Customer resolution highest authority "Marty" didn't care to help have it RE deliver tonight or first thing tmrw morning. What has ever happened to customer satisfaction or service. This is unacceptable & downright unprofessional. Now I have to be at facility mercy hopefully to get a call & get an Intl pkg delivered Saturday morning. I wouldn't even give one star The driver can choose to skip a delivery if he felt like it. He never intended to deliver. They wanted me to drive 15 miles to pick it up. No wonder they have only 1* reviews on google, yelp & FB.
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August 2022 by Jonathan B.
it's bs my package was suppose to be delivered since yesterday monday first of all driver is a effin lier saying business was closed when there has been someone in the office the whole time and today tuesday it was suppose to be delivered and nothing there service is trash and drivers are completely effin lazy...
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June 2022 by Jonathan M.
If I could give this location 0 stars I would. My packages are always delayed, I'm always home they never knock this happens all the time. Worst delivery service ever.
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May 2022 by Evan G.
I rarely never write a review on yelp but by far I assume this location is filled with the laziest and useless staff! My package was supposed to arrive here 2 days ago and I still haven't gotten my package. When I checked the 'previous shipping activity' it just sounds like they're just making bunch of excuses for delaying the my packages to be delivered. I called and I didn't get any good reasonable from the staff who answered my call. The staff's only response was "Your package should be there and it's out for delivery." I can tell the management here and how other customer's situation being handled here at this location is very poor. If your package has been delayed for more than 24 hours, it's better if you just pick them up yourself to save the stress. I'm disappointed in this location. I'm still waiting for my package to be delivered and if I don't get them today it'll be 3 days delayed.
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May 2022 by Laurel T.
Absolutely worst delivery service! There is an issue with EVERY delivery and repeated delays and excuses. I have not had an on time delivery in years. They should work to improve their service because all the customers get is constant disappointment. The customer service reps continually lie just to get the customer off the phone. Apparently, they just do not care about the customer, only their paycheck.
