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March 2024 by Sheila Vietro
The dining room was not clean and neat.The light bulb was out making our eating *area* dark.
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March 2024 by Ben Pulga
As always, it seems that they force the employees to have no respect for the customers. I don't know if any supervisor is in this specific place ????????but they should have more attention, they are very rude and the place is all dirty. Garbage floors everywhere and the bathrooms all covered and in the food area everything looks dirty, please someone pay attention ??
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March 2024 by erik cadle
Worst El Pollo ever!The team members are rude and couldn't care less about your order.My last visit was about a week ago.I ordered the chicken salad.First I was told they were out of bowls for it then I was told they were out of chicken!How the hell is a chicken place out of chicken?When I asked what do you have?The very rude lady said to go to our other store it's only 15 minutes away.Do yourself a favor and stay away from this location.
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March 2024 by Edna O
Tables are always dirty. Need to clean up more often but customer service is great.
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February 2024 by Dale Wolford
Prices went up and breasts got smaller...
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January 2024 by Alondra Cardenas
An AMAZING experience. Delicious food and great customer service. My favorite Pollo Loco in the area.
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January 2024 by Diana L.
I last stopped by on 9/1/2023 at around 1:00 PM for a quick lunch with my coworkers. This was my second time coming to this location. The location was pretty empty and clean with indoor seating available. I ordered the following: Orig Pollo Bowl w/ Flour Tortilla + Sm Drink - $5.29 It's a pretty good deal but it's not much food (but with today's inflation, $5.29 is still a good steal). Please note that they don't give you many chicken pieces and the bowl is mainly loaded with beans. However, it was still quite filling for me and was still quite tasty. A little sad that they no longer offer a self-service sauce station, but it might be for cleanliness reasons. Just be sure to ask them for more sauces! Parking: No issues with parking! Location: Convenient to CSU Fullerton campus. All in all, it's a little disappointing to see all the bad reviews, but I'm relieved to have a different (more positive) experience.
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January 2024 by Terry Kang
Way too small portions
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December 2023 by Cyndy L.
Double chicken salad had 4 pieces of chicken on it. Service unfriendly, place is disgustingly dirty... windows tables, chairs floors filthy, table cards with food on them. Will never ever go back here knowing how they don't take pride in their franchise. Close it down and take a power washer to it with bleach
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December 2023 by Alberto J.
Horrible service closed franchise at 9 and only gave me an option to go drive thru of course I did not go drive and instead took my money else were owners of this franchise should really train their staff better to follow BBB best practices and keep open u til stated hours stamped on door.
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December 2023 by Saadeddine M. Antar
Food was great. ?Priced very Fairly.Got the 8 piece meal.
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December 2023 by Raymond B.
as usual no greeting. no smile no thank you had to ask for a receipt had to ask for my chips short male at window apparently does not want to be there.
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December 2023 by Stan K
I ordered online, and there were no utensils or salsas in the bag. I guess I have to ask for them, but it is stupid that I have to ask utensils . They are a necessity, not an option. After I ate the food, I had a huge stomachache unfortunately.
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December 2023 by Juan Ortega
Chicken is cold.Chicken need cooked little more.Chile's serranos .definitely not
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October 2023 by Gabriel S.
Avoid this place!! They give out undercooked chicken and the portions are horrible!!! Dont bother paying up for the double chicken bowl
