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November 2023 by M. C.
Zero customer service. The best he could do is tell me his guy is away for an hour getting a tire, and he does patch tires, but apparently it's above him, probably doesn't like to work for the establishment. I will NEVER be bringing my business here. I have a lot of maintenance that I would like to perform and they lost my business. I just drove down a block to ALLEN tires and immediately impressed ! Clean and neat shop with guys ready to help.
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November 2023 by Tuong N.
Mike was EXCEPTIONAL! Such a kind man that went out of his way to help replace my battery. They take appointment only and I came in much later in the day around 4PM. I didn't realize an appointment was needed so we were arranging for me to come back the next morning early on. Mike was willing though to take a look to see if it's a battery issue or other issues involved. When we went to the lot, behold my car wouldn't start and mind you it was pouring cat and dog. Mike took a brief quick and said the battery needed replacement now and pushed my car from the lot inside with the help of his guy. He called a few different vendors before one finally agreed to delivery a brand new battery to the shop. Although the issue was minute, the fact that Mike went above and beyond to help me out and event took off 50% labor cost since it was raining and I would have been stranded. Totally just brought in a new customer and will for sure bring my wife's and family's cars here as well.Thanks Mike!
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November 2023 by Henry H.
Quality down to earth people, got my car done way faster than expected and squeezed me in an inconvenient time for them.
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November 2023 by Valerie Grigg Devis
This is an excellent place to take your older model vehicle for service. They have excellent sources for the right parts. I took my mom's 2002 Buick Regal and it was well serviced and is now running better than ever!
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November 2023 by Kassie D
The guys here are super sweet and so helpful. They are up front and honest about the costs and don't try to over sell you on anything. I trust them with my car and I know it is in good hands.
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October 2023 by Jpbeyondthedarkness ..
My car was in a bad accident and they were the first shop that have open avaliablity and resolve my issue in the time frame I needed it. Thank you to Mike and his crew for all the work you did. I'm not a local but if I ever need car work when I'm in town. You'll be the first place that'll come to mind.
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October 2023 by Miesa M.
Dealers is absolutely the best! Customer service is excellent! Quality work and very efficient! The team is outstanding.Weather it's new tires, an oil change, or another issue, this is the business to contact! 5 stars always!
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October 2023 by Rudy C.
excellent customer service , and very informative, highly recommend, a satisfied customer.. gracias
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September 2023 by Dennis Martel
These guys are super friendly. Prices are reasonable quality work I am a 25 year customer here. The guys that took it over from the original owners. Are on point. I appreciate you alot. Thank you
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September 2023 by Robyn Gipson
My car was severely overheating and by the grace of God there was Dealers...They found the serpentine belt was shredded. I got there just before they closed so I had to leave my car overnight. They were kind enough to drive me home... I was told the oil gasket was shot as well as the front breaks needing replaced. I expected the alternator to be bad because the AAA guy said so...Saul of Dealers is honest ...he could have taken me for an alternator but told me it was fine ...it just wasn't able to do its job because of the serpentine belt damage. There was no hard sell but kindness and even a discount because I told him I am on a fixed income. They even topped off the oil and fluids under the hood! I endorse Dealers 100%!
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August 2023 by Scha P.
This is a very, very hard review to post. I have been bringing vehicles here for 29 years. Once Rene left, it started to lose steam, and when Matt left, it went downhill past the tar pits. When they tell you 2 hours for a job, then 5 hours later start the job, that's just unacceptable. Misdiagnosed error codes, hidden charges, and upselling unnecessary work / parts. Unfortunately, all good things must come to an end, so off to locate a new mechanic shop.Unfortunately, i was across the steet on a tortoise rescue and had to run by due to a screw in my tire and having a 130lb tortoise in my truck from the rescue. They had 2 cars in the bay, and the dude with the Firestone shirt on behind the counter refused to help unless I left my truck there. I explained 3 times I couldn't leave the truck due to the tortoise in the bed. The mechanic said he could have it repaired in 10 minutes since I did purchase the tires there, but the dude refused. Please take your business elsewhere, this facility no longer cares for their customers.
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August 2023 by Tim Run
Friendly staff. Pro service. They're cool even I didn't buy new tires from them. I went to Costco for less labor fees, but this place offers you more options for sure.
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July 2023 by Philip Y.
Getting my first tire nail for this car. Maybe i should take less shady short cuts. Anyway, I was a regular customer with the prior owner of Dealers Tire & Wheel during my college days. Returning after 7 years, i am glad this place have been doing good. I rode into the shop on a satursday morning around 10ish. Owner told me that job will take about 2 hours, they end up completing it in about 45 minutes. They offer a clean waiting area and free water in there too. Glad to be back.
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July 2023 by Marlene Hernandez
They cleaned my Keychain... yes I will start there, I have to! That little gesture of detail made my day and definitely made me smile! I came in to get an oil change and possibly a new tire. Only did oil change in the end and I'm now definitely returning for my other cars oil change as well Monday. Let me say that customer service is point on. Communication is point on. Service is fast and professional. I also didn't feel as though I was being pushed in any way to get the tire (I know I need). I was a walk in. They are my go to place to service my car! Thank you so much! I highly recommend them!
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July 2023 by Pouya N.
Needed 5 tires swapped and sensors switched out on my sprinter. They were very responsive, were staffed and able to work on my sprinter van right away. Their waiting area was very comfortable. Best of all, everyone was extremely friendly and helpful. Lastly, it was very reasonably priced. Best tire shop experience I've ever had by far. Open much earlier than Costco, faster service, and much more reasonably priced.
