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September 2024 by Misha G.
As a parent you want to give your child the best first hair cut, and hair cut in general. After researching through Yelp and Google I discovered Cookie Cutters. They have a Baby's 1st hair cut package that comes with a certificate with your child's photo and a piece of their hair. We were so lucky to have Miss Helen assist us today. This was my child's first hair cut so for good reasons he was crying. He felt scared at the unfamiliar environment, didn't want to sit down in the car and was crying the entire time. I made my appointment for 9 am just in case this would happen. Miss Helen let me sit him on my lap and allowed us to assist her as she cut his hair. My husband stood by and watched and helped us when we needed an extra set of hands. But mainly he observed and he said Miss Helen was patient the entire time that she showed no frustration and she was patient with my son. My son had a lot of hair so she had a lot to cut and she did an amazing job even in this environment. She did such a wonderful job and we are so grateful for her. My son looks absolutely adorable and so much older. Now mistakes tend to happen but that's life on my certificate I did notice the date was wrong I did let them know and they happily fixed it. It was super busy, it's Saturday so I figured it would be. All the staff were amazing and were welcoming. Be patient, be kind, and remember that they are human and even if mistakes happen they'll help you. Show them the kindness they show our children and show them the patients they show our children. I plan on making this the location for my son. Overall amazing job and super affordable. 10/10
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August 2024 by Amber M.
We usually come here but I'm starting to second guess we may have to find another place to go to. Brought my two daughters in and the little one got her hair cut by Tamara. It turns out great and we were happy. Tamara is very patient and takes her time. Lidia on the other hand! She didn't even put a towel to protect my daughter's head or clothes when she washed her hair. The water got everywhere. Then she started cutting and I told her a simple bob. She then asked if I wanted an a line. Ok fine sure. They're literally almost the same style. She didn't do a good job. I could've cut the hair myself. I asked her to match Tamara's cut like my other daughter. She got mad and frustrated and she poked my daughter with her sharp scissors. Now my daughter is crying. The manager saw what happened and told us we could wait for Tamara to finish the cut. Lidia looked soooo annoyed but kept trying to cut and I'm like lady... we would like to wait for Tamara. Tamara ended up finishing the cut and it was A LOT better than Lidia. On our way out Lidia had the nerves to make a remark. Never again!
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August 2024 by Maisy B.
My 3 year old boy doesn't like to get his haircut. I rarely feel like battling him until his hair gets so long he starts looking neglected and I have no choice but to take him to a professional. I saw this place while at the market next door and thought it was a cookie shop but was pleasantly surprised to see it was a kids haircut joint. I made an appt and did the hard work of getting my kid into the car and into the salon. What wasn't great was having to wait 30 minutes for my appt because our assigned hair stylist was wrangling a crying inconsolable child. It was very frustrating. I understand these types of situations are out of the stylists control but what would greatly improve the experience is to implement a policy where if a child is uncooperative, then said child must reschedule for a different time. Waiting 30 minutes for an appt as an adult is no big deal. Waiting 30 minutes for an appt with a 3 year old is a very big deal. When my boy finally got sat, his hair cutter was Tamara. She was funny and dry and really soft spoken but she needed a lot of guidance and while I'm sure she's talented it seemed she had simply run out of steam after her hellish client previous to us.
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August 2024 by Ieleen G.
Tamara was amazing and so patient with my little guy , it was his first haircut and she made it very memorable. Thank you for the awesome service. Will definitely be coming back here
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August 2024 by Rakesh K.
Parking is full and hard to find a spot because of the location. If you are late by even 5-10 mins they won't honor your appointment slot. They gave my spot to someone else when I was in the salon after 5 mins and waiting in line for another 5 mins to check in. Other cc locations are better than this Fullerton one in terms of staff and cleanliness.
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August 2024 by Solmaz G.
Extremely Unprofessional and Unwelcoming Experience I had an incredibly disappointing experience at Cookie Cutters today, and I feel compelled to share my ordeal to prevent others from facing the same treatment. I called the shop around 11 am and spoke to someone named Nikole, asking if I could bring in my 18-month-old son for a haircut by Barbie. Nikole mentioned that Barbie was booked but said I could walk in and they might be able to fit us in between appointments. She also mentioned she could do the haircut if Barbie wasn't available. Since their website advertised walk-ins welcome, I decided to go. I arrived at 12 pm, only to be rudely told by Barbie that she was booked and planned to go to lunch after her current customer. Despite this, I politely suggested I could go shopping and return at a more convenient time for them. Barbie, with a changed voice and facial expression, rudely stated, "I don't have time" and said there was no guarantee, but they might be able to do the cut around 2:30 pm, then she coldly told me she could not speak anymore as she has a customer, and there was no one else there to tell me what I should do next. I left to return around 2:30 pm, but I was thinking maybe Nikole could give my son a nice haircut instead of wasting more time so I returned. As I waited for Nikole to finish her current cut, Barbie, with a condescending attitude, asked if she could help me. When I said I wanted to speak to Nikole, Barbie rudely informed me that Nikole also had no time and was going to lunch. When I confronted Barbie about her attitude, she insincerely apologized, saying, "Sorry I made you upset!" But believe me she was not sorry at all as I could see that she was enjoying that conversation with customers. Her rude and unprofessional behavior left me wondering why she felt entitled to speak on behalf of everyone! It was so tacky. To add to the frustration, Barbie was clearly lying about how busy she was. The shop opens at 10 am, yet she claimed to have done 15 haircuts by 12 pm, all while saying she had a 45-minute window for each cut. Can anyone do the math on that? It's impossible. Barbie was just being dramatic, trying to pretend she was much busier than she really was. If the shop cannot accommodate walk-in customers, they should not advertise this service. Furthermore, their hygiene practices are questionable as the time that I was there I could see that they do not clean up their stuff properly after cutting hair. I am extremely disappointed with the service and attitude at Cookie Cutters and will not be returning. I hope this review helps others avoid such a negative experience.
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July 2024 by Jade A.
A great place for kids hair cuts and hair services! We were lucky to get a walk in appointment but it seems like set appointments are available to avoid waiting. My daughter got a lot of hair chopped off and we loved the outcome. Just what we wanted. The environment is great for kids and it really caters to them. Even if your child is timid or frightened by noise, they keep that in mind.
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July 2024 by Erica G.
I've been here twice these passed times my son needed a haircut . And let me tell you it was the best decision ever my son would be frighten when it came to haircuts , I'd have to practically beg him to go in the hair salon but when I found cookie cutters he loved it!!! And he enjoyed it especially since they practically include him and talk to him thru the process , he also loves the animals/insects/dinosaurs toys they have around. They definitely gained his trust and made him loose the fears of haircuts. I will be a loyal customer Barbie , and Helen were both great with my son! Definitely recommend this place to moms/dads who have children who struggle with haircuts these lady's have the skills and patience. They also they have an app where u can book in advance and open late to any parents that get off late !!!! Thank you cookie cutters !
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July 2024 by Krystal S.
I took my 1 and 2 year old here (been here multiple times before) and this was the first time they have seen ms cole! She was very nice and did a great job either way cutting my boys hair! Will book an appointment with her next time! I have had other great stylists but always forget their names ):
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June 2024 by Jennifer H.
It was my daughter's first haircut and Cookie Cutters was just so wonderful about it. We made an appt online and selected our stylist. Kiddo was super nervous going inside and wasn't sure what to expect. Please keep in mind that she is no longer a baby (when most kids get their first haircut) and her hair was very long! No extra charge for the long hair, which I was pleasantly surprised by given the length. They had a small kid playground climbing area, and colorfully painted walls to welcome the children. There was a cute chalkboard area for them to draw, and the chairs were shaped like race cars! They also had regular chairs if you're not a young child, as I understand it they do adult cuts as well. They had televisions going and happily turned on her favorite show on Netflix, and gave her a lollipop to distract her. After she was done, they kept a clip of her baby hair and attached it to a certificate to mark the occasion. The biggest plus was that this certificate featured a very happy smiling girl. Then they handed her and her younger sister a balloon on the way out. What easily could have been a nightmare of an experience was just pleasant and bright because of the kindness of these wonderful people. I cannot thank you enough. Helen was our stylist and she was marvelous. Highly recommend!
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June 2024 by Tatiana V.
Came in on a Monday evening for the first time, and wasn't busy. My son is 2 and we typically go to a different kids cutting salon but they didn't have any available appointments for today so we took a shot at this spot and we are glad we did. They have a small slide and entertainment area for kids while you wait which was very helpful for our active toddler. Helen was very patient and kind during my son's haircut! Recommend this place to any parents out there.
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June 2024 by Veronica C.
I just want to take the time and say how great Wendy is with my daughter, Isabella. She's fast and does a great job. Most of all, she's the sweetest and so patient. This is the 2nd time we bring my daughter to her, and we will continue to schedule her future haircuts with Wendy. Thank you, Wendy, for your exceptional service. I highly recommend her!
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June 2024 by Azie G.
Barbie was kind, fast and efficient for our 14 month old. He cried but she obviously has been doing this for a long time and handled it great. We were done in 5 minutes.
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April 2024 by Tammy T.
I brought my daughter here today originally wanting a quick trim but she ended up chopping off over 5 inches of her hair and I couldn't have been more pleased with our stylist, Tammy. She was awesome! Tammy asked my daughter how she wanted her hair cut and gave suggestions on styles. My daughter was very happy with the end results and this is something I feel is the most important. We were in and out within 30 minutes. Price is very reasonable ($29.99 without wash/blow dry) and they don't charge you "extra" for long hair. I love how there's an app that you could download to your mobile device to make your appointment. Convenience is so important for a busy mom such as myself. I will definitely be back!
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April 2024 by Michelle R.
We looked for a place to cut my son's hair and stumbled on this place. Made a reservation online. Super easy. Highly recommend!! We got Barbie and she did an awesome job with my son's haircut! The play area and ballon's were a hit.
