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February 2024 by Ky T.
Chase Bank teller : Stephanie is all BULL !!! I came today around 2pm to deposit some money in my saving account. After that I signed the check for myself to cash out some money from my checking account , I did show her my ID and my ATM . She did put my ID number in her computer ! After that she start to have so many stupid questions like : Do you work ? ( my ID show I'm 82+ ) then : Where do you work before ? And so and so .... My account, My money, and I can't get it ???? What's so stupid ... It's taken almost 20 minutes to get my money! What's waste time and ruined my afternoon! I supposed to give 0 star !! Avoid her !! That's my Bank ??
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January 2024 by Nicolette E.
Chase is the worst bank you can go to! They like to give me & my 87 year old grandmother who I have lived with my entire existence an extremely hard time getting her money out to pay bills & whatever else necessary. Manager here called it in "suspicious" when it is surely a hassle helping her get around to get her money out. They are constantly putting blocks on her account & keeping an eye on whatever she decides to spend it on. They are extremely nosey & will ask you personal questions on what you spend your money on. I would never choose Chase bank unless you enjoy not having access to your own funds. Side note, I even got documentation that she LEGALLY signed for me to be able to help her & STILL give her a hard time. We will certainly be taking this to their complaint center as well if there is one.
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July 2023 by Roger N.
The branch manager as of 2923 is amazing. This branch is particularly located near a freeway and 399,999+ residents commuting, horribly skeleton crew- but they make it happen. They work their butts off. The manager greeted me and handled my simple issues and thanked me for being a valued customer. Maybe I got lucky?
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June 2023 by Ana J.
Came to get cash from the ATM this is the second time in a month and ATM does not take Apple Pay . But also the matter of fact that they had a long waiting lines. Just to cash out money when I could of use the ATM .
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June 2023 by Patricia A.
If I could leave less than one star, I would. This is one of the worst banks! First, their hours for a Saturday are completely wrong! It shows open until 4 pm but yet I arrived at 2:02 pm and it's already closed. Apparently, they close at 2 pm, and God forbid you miss it by 2 minutes, simply ridiculous. I only come here because it's my landlords bank because otherwise, I would not step foot into this Chase bank!
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April 2023 by Jimmy L.
I was amazed and surprised at the level of service received from the banking Specialist, Mr. Jason Chang. I walked in trying to get an appointment as I needed some documents to be notarized. Mr. Chang greeted me at the door and advised that there's immediate availability for the notary service as he IS the notary at the branch. He is very knowledgeable and provided some financial insight to my wife and I. I got all my documents notarized in less than 30 mins. Thank you Mr. Chang!
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March 2023 by Marcos R.
Don't bother with banks like these. BofA, Wells Fargo, Chase.....the big banks don't care about doing business. I don't have a membership here but I entered because someone paid me with a Chase check and I live very close by so I figured I'd just walk in. To cash a check from their bank costs $10. $10. Wow. In other words, one of their loyal customers uses one of their checks to pay someone and that person gets shafted by the same bank? Why would anyone even consider becoming a customer? Find a good credit union. Even before I was a member of mine, they always treated me with respect and dignity. That's why I joined them and never looked back.
