Buffalo Exchange is a vintage and secondhand clothing store known for its huge stock of good, well-curated items, including both vintage and non-vintage clothing. The store offers a pretty good selection with fair and reasonable prices, where even quality, rare items are not overly expensive. Customers report always finding some great treasures and cool items, like band t-shirts that are not very expensive at all. The staff are frequently described as friendly, helpful, professional, and over the top customer friendly, with employees who are super inviting. Many note that every employee acknowledges their presence, contributing to a pleasant shopping experience. However, customer service can be inconsistent. Sometimes there are long wait times to check out, and selling items can be a hit or miss process that depends on the associate. The store has limited hours and less staff since the pandemic. Selling requires an ID and a phone number for an account, with payment options of cash or store credit, the latter being the better deal. The store is selective, typically not buying extra small sizes, and its smaller locations cannot accept a large amount of inventory. Sellers should not expect to get near retail price for their items. Despite some inconsistencies, it remains a popular spot to peruse, especially when other thrift stores are dry, and many customers express pleasure in shopping there and plan to return.
