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March 2024 by Vincent D.
I rarely leave reviews, but I feel like this review is warranted. I went in with the intention of returning a gift. Full disclosure, I did not have the receipt. The first associate that "assisted" me named Matthew C. was very dismissive. Before I can give him any details, he suggested that I contact the 800 number. When I pushed a bit more why I couldn't return the gift for store credit, he made up some lies about they can return it, but it would be at 30-40% of the price. What kind of misinformation is that?? As I was leaving, I asked to speak to the manager (his name is also Matthew). When I notified him that I was intending to return this gift, he cut me off before I could finish and pointed me over to his associate Matthew C. I notified him that I had already spoken with Matthew but he was not able to assist me. Once he finally looked up from his computer screen, I gave him the details. He also provided misinformation stating that "We" don't provide no-receipt returns. I asked him "We" as in this location or Best Buy in general. He replied "Best Buy". He then backtracks then says that it's per each store's discretion. I ended up going to another local Best Buy. Gave them the same information. The provided me with store credit via no-receipt return. TLDR: Don't go here. It appears that passing the buck and misinformation starts from the top to the bottom; from the manager down to the associates. Save yourself some time and energy by going to any other local Best Buy. To big Matthew and little Matthew: Do better.
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March 2024 by Mark W.
This experience has been incredibly frustrating and disappointing. I have always been a loyal customer of Best Buy and have never encountered such inflexible and unhelpful customer service. I believe that I am entitled to a return or exchange for the defective product, regardless of where it was purchased or picked up. The store lead Britany was very unhelpful and rude. She was very dismissive to me and the customer service representatives at the 800 number. Maybe it's because we were all minorities.
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February 2024 by Arleen M.
They are terrible and provide FALSE advertisement in person JUST TO MAKE A SALE. I purchased a 2 year warranty for my laptop and moniter only to find out the $199 additional I paid was not for a warranty but rather a 1 year membership with Bestbuy however if I do not renew my 1 year membership AND ALTHOUGH THE SYSTEM SAYS COVERED TILL FEB 11, 2025 it will not be serviced as I have to pay additional ANNUAL membership with Bestbuy!!! What a scam just to make a sale. curious if they are on commission. I will be disputing fee with my bank as I didnt have to pay that $199 fee as the computer comes with 1 year manufacture warranty to begin with. Customers beware and make sure you get all the correct information
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February 2024 by Sydney T.
Got the email saying order was ready for pick up at 930AM. Then at 3PM it was cancelled. I didn't see this email, got to the store and they said my order isn't there and it was cancelled. WASTE OF MY TIME. They just all looked at each other confused and they really are all incompetent when they couldn't give me a reason why my order was cancelled. There's probably a shady employee who took my item or gave my item to someone else, because NO ONE COULD GIVE ME A STRAIGHT ANSWER as to why this happened. Contacted customer support and Ella Olivia couldn't even tell me why it was cancelled. She just said that they can re-order it for me and "honor" the same price when it is back in stock. That makes no sense because clearly I purchased it at retail price with no discounts. I can obviously make my own order when it's in stock why would I waste my time with their incompetent customer service???? Best Buy employees and their customer service from their website are absolutely USELESS & VERY INCOMPETENT.
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February 2024 by Samuel G.
Definitely avoid this Best Buy if you can. I've purchased something online and no longer needed as a test to various different Best Buy to see if they differ from one another: and they absolutely do. In this particular case, regarding returns from a BestBuy.com order. I've purchased 2 RTX 4090 computer graphics cards and returned one at Glendora, CA without any issues. The cashier checked it out, and verified the serial number matched up, and proceeded with my return. Going to Fullerton is a completely different experience. First, they had me in the Geek Squad line to have the card checked out. Fine, no problem. Then the tech discussed with the (what I assumed to be the store manager) that returns are to be completed at the register not Geek Squad. Then the tech told the manager that it'll be a while, since Geek Squad is backed up. So they told me, it's not going to be anytime soon, so sit tight and strap up! Obviously someone is having a bad day at my expense (wasting my time). I understand if you don't want to be "scammed" and this is not a cheap item. But what this tells me is that they do not have competent employees to see if the product is correct or not, and at the end, the customer will have to pay. "You can come back later!" Is what the manager on the end told me as I am heading out, disappointed at something that should take 5-10 minutes. The cashier line was empty at this time too. I'll give them 2 stars: 1 for being open and adhering to basic Best Buy Policy. Another star for not having any issues when you purchase products (they're not trying to scam you). But these are the very basic points that any company who tries to survive in this world should achieve. Reading through the entire "Returns and Exchanges" policies listed on the website, no where does it say GPU's require Geek Squad for review, as the manager has told me. Though every store is different and each manager can make up their own "policies", just know that these policies are not to assist you, but to protect them at the inconvenience of the customer.
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January 2024 by Risa G.
Looking at all these reviews I agree that Best Buy is going downhill. I recently purchased an 86 inch tv that was defective I went to return it and they weren't going to take it back because they said I cracked it. Luckily I had taken a photos of it before I brought it and after much dispute they decided to take it back. Mind you I was going to purchase a more expensive tv. The reason they weren't going to take it back was because they weren't able to fix and resell it. So they expected us to take the loss. But after much "discussion" they finally exchanged it. We had to wait 9 days for the new tv. Mind you I purchased delivery and paid $250 to mount it. Just in case there was a problem so I couldn't be blamed. Guess what they hung it and a crack right in the middle of the tv. They had the tv at a store 9 miles away but would not go get it instead I was told would get a call from Casandra the store manager within the hour. I received no call. I tried contacting the store and there are no direct lines to their store locations. I was irritated that I was going to have to drive to the store to find out what was going on. Before I did a day later I went on my account to see if there was a refund and I see that they rescheduled a delivery of the tv and mounting without any communication Insane that I had to find out that way. The lack of concern for customer satisfaction is horrible. No care for the customer. Store manager Casandra no care for customer concerns or satisfaction. Don't buy from here.
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December 2023 by Pierre A.
The employee's here screwed up my order and didn't have one apologetic bone in their bodies. All of their inventory was wrong. Went from store to store. They still had it wrong. Go online and use Amazon.
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December 2023 by Jorge A.
I am writing to express my extreme disappointment with the lack of services I received from the store manager, Casandra Watson, at Best Buy #2514 in Fullerton, CA. I recently placed an online order and received notification that my order was ready for pick-up. However, I encountered significant delays due to a lack of system efficiency. Despite the inconvenience, the manager, Casandra Watson, did not take any actions to improve the situation. I waited for over an hour, only to receive a cancellation notice citing a "red flag" issue. As a consumer, I value integrity, and it is clear that the team at Best Buy does not uphold the same principles. I have lost faith in their ability to provide satisfactory service and, as a result, I will no longer be supporting their business in the future. Yours sincerely, Former Valued Customer
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December 2023 by Richie R.
This location was not busy and they couldn't accommodate a simple trade in. Being a former employee I know the process is simple and doesn't take long to complete. They told me no one was available and wouldn't be available the rest of the day. There were employees on the floor just standing around and laughing amongst each other. Ended up going to the Cerritos location the same day, they helped me out with no issue. A little bit further of a drive. But definitely better customer service than this one. Do yourself a favor, take the time to drive a little further and avoid this store.
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December 2023 by Alyssa S.
Cashiers were really rude to me. I guess I asked too many questions because one of the workers snatched the item right out of my hand and said to get the hell out of here. Also I kept seeing multiple employees taking drinks out of the fridge
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October 2023 by Jennifer Moan
Ordered our new refrigerator from this Best Buy!! They have lots of great options too!!
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October 2023 by Cole B.
All best buy's are garbage. It's impossible to get anything sorted. When you call you get stuck with automated robots and then get kicked over to outsourced I.T. workers that don't know anything. It's taken me two weeks and 8-10 different outsourced I.T. people just to get a return on my broken tv. I ordered a new one and it's been a day and i've had absolutely zero confirmation of when it's ready.
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October 2023 by John Suarez
Unfriendly staff! waited literally 15 mins for someone to charge me out.Every time you go to this place and ask for assistance, it is very uncomfortable to know people there does not know about most of their products.
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September 2023 by John G.
I want so bad to like Best Buy but their customer service absolutely sucks. Tried to buy a simple Apple lighting cord and it was locked up. Asked for assistance and absolutely no one could help me. After tracking an employee down I was directed to security to be put in the queue. Security directed me to front cashier to get item. Stood in line and got to cashier only to be told they had none at cashier? Went back to security who had me wait thirty minutes plus. I finally tracked down an employee and asked to speak to manager who could not be found? WTH is going on at this store? Despite the request to speak to manager he/she never came. I eventually stopped an employee to help me and explained the run around and that I wanted to speak to a manager. Magically they were able to help me. But only with a knock off cable because no one could find someone to assist me with a locked up Apple product. Customer service out the door.
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September 2023 by Bitia Morales
Had to come exchange 3 pair of head phones back to back because one side of them did not work I honestly thought I was being punked 3 pair of head phones with the same issue? Waste of my time! I thought best buy was propose to have good quality items!