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July 2024 by MELISSA CROSS
We went in to exchange a tablet under warranty at Orangefair Mall Best Buy 7/13 around 2 PM. We had purchased the accidental protection for 2 years. They tried to make us pay the price difference from when we purchased it. That is not how warranty works. The manager refused to show me where it stated we had to pay in the warranty statement. We went to another Best Buy and they exchanged it without issue. We just had to pay for new warranty coverage. The manager needs to be trained in customer service and how warranty works. This was unacceptable service.
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July 2024 by Benny “Fugetabotet” Chavez
Come on in from the heat ? / Fast and very friendly service ?? / How about a new Ebike ?
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July 2024 by AIOS CCTV SYSTEMS
Always I get TV's for my clients here for fast and easy returns sometimes
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July 2024 by Hassan Ishmam
Excellent customer service by the manager Cassandra. There was not enough staff when I went to the store, but she was very patient and spent the time I needed to get my questions answered.
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July 2024 by Jonathan Jian
Severely understaffed. You cant get help for anything, you have maybe two people helping everyone. The most poorly managed bestbuy I’ve been to. I love Best Buy but this one has soured me from them.
The manager Liz is completely uncaring for the customer. I bought a thermostat from them and on the wall behind the thermostats are posters for a rebate program they have on their thermostats. I signed up and got a coupon twice and when I brought it up to the front, it wouldn’t work the coupon says on it that if it doesn’t work, please try to enter the coupon code and the manager said she is not allowed to enter anything into the system. the guy helping me was trying to enter the coupon code and she yelled at him to stop it, even if their own coupon codes says on it to try it if it errors. Just let him try to enter it. I asked so you’re not going to honor Your own rebate program that you have hung up on the wall and she said it’s not that we’re not going to honor it. There’s just nothing I can do. That sounds like exactly not honoring it.
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June 2024 by Krista Hackley
Product limited. Do not close your stores up permenantly! Don't fall prey to the Governments game of POPULATION CONTROL. We all bleed red and need each other for the health of community and ultimately the world! Employees, stop telling customers to shop Amazon if you don't have a product! You are ultimately telling customers to destroy your company and job! We need businesses to challenge each other, to keep competition and prices lower. When you promote one company, not yours, to monopolize the world, you are fulfilling the Governments plan for complete destruction and control of our lives. Cmon people WAKE UP. If you haven't researched history, Agenda 21, and Agenda 30, AI/Technology.. then you will be in for a real surprise when you are sitting alone.. with all natural born rights stripped away. We are at war, a silent war at that. Pitting us all against each other. What side of history will you live on.. the darkside?.. or will you choose to lift up humankind, while sprinting into the light? Your legacy is yours to decide. Don't disappoint yourself, you live in your own skin, and disappointment runs deep. Living in the light will support your best healthiest life, while you help others do the same. Best Buy, make your stores GREAT again! We need you!!! WARRIORS RISE UP, THE TIME IS NOW!
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June 2024 by eloen cortes
Very well stocked and with a wide variety of products that you find very easily and at very affordable prices!
Highly, highly recommended!
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June 2024 by Tim Fisk
Sales prices were good but no staff around to answer questions. Tracked down an employee but the car stereo we were looking for wasn't on display.
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June 2024 by Antonio Anaya
They have everything quickly and it is always a pleasure to go to these stores
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June 2024 by Dennis Martel
I wish I knew his name. The sales staff member at the fullerton store went way out of his way to help me. Young guy working Tuesday night. I gave 5 stars because of him.
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June 2024 by jose peguero
Price is better
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June 2024 by Rick
The team in the install department went out of there way to help me not only buy the correct unit for my Jeep but saved me money by allowing me to buy the parts to go from a single din to a double din head unit. I couldn't be happier.
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June 2024 by Cynthia Aceves
Geek squad customer service was not that great. The female employee that helped us had a bit of an attitude. Not really helpful either. We were about to walk out and George helped us out and explained everything! We wanted to make a manager aware of his great customer service but they were in a meeting. 5 STARS for George! 0 star for geek squad.
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June 2024 by Jonathan Reaper
Love the customer service from George he was wondering, help me out with all the questions I had to ask about the I pads was very helpful and friendly..so I end up purchasing and new I pad 6 with a pencil pro 3. thank you, George. we really appreciate your help... ???
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June 2024 by MOBA Gaming NYC
I bought a DJI Mini 2 SE and it is amazing. Me and my kid loved it.
