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February 2024 by Roxanne Jauregui
I absolutely love this bank ! Always being greeted!The people here are so awesome! Never a hard time with this bank ! Always in and out quickly!
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January 2024 by Daljit Singh
Mr Uriel was our banker when visited and we both were very happy for his wonderful attitude and prompt assistance. We did not have to wait, every job was done well and with smile.
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January 2024 by Annette Lujan
Need more help! Long lines terrible customer service not all of them just few tellers…. Never smile
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January 2024 by Preston
Had a frightening incident with an unhoused man right outside this location. BOA staff did not raise any concern on my behalf. Be warned there is no security guard on duty like there is at most locations
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January 2024 by GT
Absolutely the worst bank to try and do business. Not sure how this bank is even open!!! I'll never go back. Just unbelievable how this bank is open....
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December 2023 by Omar D
Daniel the manager at this location is very disrespectful, very unprofessional, and if the manager is acting this way then how about the rest of the staff? This clearly explains why this location has a very low rating, and why I will switch my bank to another bank who respects customers
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August 2023 by Steve Donoso
This branch doesn't really care about it's customers time. Long lines with little help.
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July 2023 by Robert W.
Long lines. Bad service . Always busy. I wish I didn't have this bank . They don't have the staffing for the amount of people that come in
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July 2023 by Oswaldo Soto
this is the worst one, slow service. I have to leave my city to come here because they decided to close all the ones in lower income areas,
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April 2023 by Kelly W.
The absolute worst service and questionable ethical acts by employees--including the branch manager. My grandma went in for help due to issues with her card at the ATM. Teller told her to go home and call fraud to get help rather than helping her at the bank. Within the hour and a half that my grandma went home and called fraud, money was taken out of an ATM and thousands of dollars were provided to a someone at the branch in person after she left. She went back to the branch to talk to the bank manager who accussed her of not remembering that she withdrew money rather than help investigate. please watch out for the elderly, as its clear these workers are willing to brush things under the table and take advantage of the elderly. who knows if someone is involved at the bank, or if its negligence on employees to verify identity when making large financial transactions. The only helpful individuals have been those through the online fraud department and the kind officer who took her report and advised her to submit her case to the federal bureau investigation as well.
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February 2023 by Crystal M.
Hello, I came into the Fullerton location no one was in here. No one waiting to be helped. The teller was on break but the manager was available but refused to help. I needed to deposit cash and coins. Her name was Erica Jaramillo. It would have taken her a few minutes to help me but she refused. This isn't customer service. Thank you Crystal Merchain
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November 2022 by Sônia Mouta
simply ridiculous people wait on the sheet for more than 30 minutes only one attendant, the queue is huge and the service is not slow and simply stopped. this is disastrous
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October 2022 by Ismael Vargas
Same here all the time. Huge lines, one or two tellers, and a lot of time, workers here and there doing nothing , but I am not surprised. They are too big to fail. Vive la democracy and the lazyness. The goverment pays.
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August 2022 by jacklyn s.
This location is the worst. The manager is rude and they always only have 1 person working during lunch hrs which are busiest for most. Why wouldn't you make it convenient for customers especially since most people have limited working hours? Every time I go to deposit a check all locations have the capability to assist. I was specifically told by two other managers that all sites can help if u see someone with an iPad just ask them to help. Today asked Saida and she said she would not help me because I don't have an account for a simple deposit. She tried to dismiss me as if I was not important. This has never been an issue before at any other location but this one. Very inconvenient. What I needed done takes three minutes while others require actual help very disappointing. This specific location will not help even though all others use an iPad to help avoid waiting in line. They are rude avoid this location if possible . Employees sit at their desk when lines are long not helping customers. Very poorly run.
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August 2022 by Emperor Luna
Worst bank ever, terrible service. One tellers, not only extremely slow but rude and condescending. Terrible location, also none around that are open sat.
