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July 2023 by Robert W.
Long lines. Bad service . Always busy. I wish I didn't have this bank . They don't have the staffing for the amount of people that come in
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April 2023 by Kelly W.
The absolute worst service and questionable ethical acts by employees--including the branch manager. My grandma went in for help due to issues with her card at the ATM. Teller told her to go home and call fraud to get help rather than helping her at the bank. Within the hour and a half that my grandma went home and called fraud, money was taken out of an ATM and thousands of dollars were provided to a someone at the branch in person after she left. She went back to the branch to talk to the bank manager who accussed her of not remembering that she withdrew money rather than help investigate. please watch out for the elderly, as its clear these workers are willing to brush things under the table and take advantage of the elderly. who knows if someone is involved at the bank, or if its negligence on employees to verify identity when making large financial transactions. The only helpful individuals have been those through the online fraud department and the kind officer who took her report and advised her to submit her case to the federal bureau investigation as well.
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February 2023 by Crystal M.
Hello, I came into the Fullerton location no one was in here. No one waiting to be helped. The teller was on break but the manager was available but refused to help. I needed to deposit cash and coins. Her name was Erica Jaramillo. It would have taken her a few minutes to help me but she refused. This isn't customer service. Thank you Crystal Merchain
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September 2022 by jacklyn s.
This location is the worst. The manager is rude and they always only have 1 person working during lunch hrs which are busiest for most. Why wouldn't you make it convenient for customers especially since most people have limited working hours? Every time I go to deposit a check all locations have the capability to assist. I was specifically told by two other managers that all sites can help if u see someone with an iPad just ask them to help. Today asked Saida and she said she would not help me because I don't have an account for a simple deposit. She tried to dismiss me as if I was not important. This has never been an issue before at any other location but this one. Very inconvenient. What I needed done takes three minutes while others require actual help very disappointing. This specific location will not help even though all others use an iPad to help avoid waiting in line. They are rude avoid this location if possible . Employees sit at their desk when lines are long not helping customers. Very poorly run.
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August 2022 by Chad A.
Service at this location is very poor only has 1 person at the window with the manager just walking around doing nothing. Waited in line from an hour & a half just to get Service. Manager need to step up and get his ### to a window and help out just saying. Also there was a lady in front of me that also waited that long and a lady worker had already spoke with her about what she need and she had told her they could help her just to be told at the window they couldn't horrible Service at rhis location.
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July 2022 by Gerardo R.
Business hours are so inconvenient that no matter how early you try to arrive, you'll be waiting an extra hour to be attended. I'm officially closing my account with this bank.
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June 2022 by Bee S.
ALWAYS super slow with no more than 2 tellers open. I'm here now, 10 people in line and only 2 slow tellers. I'm switching banks.
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February 2022 by Jae A.
They have one of the biggest branches with 12 windows and 8 desks for whatever the reason. 18 customers waiting and 1 window open. What's going on with bofa are they going to end up closing all branches because of this horrible lack of customer service?
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October 2021 by Jim F.
I'm a long time Bank of America customer. I made an appointment to speak to someone about my accounts. I waited 20 minutes and no one seemed to care that I even had an appointment. Frankly, I was ignored. How unfortunate that they will lose my accounts because of their poor customer service.
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October 2021 by J K.
I have been a customer of bank of america for many years. But this place and their customer service is rude, hurry-hurry and not pleasant. I begin to have account in different bank like city bank and wells fargo. Their service is phenomenal.
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August 2021 by Richard C.
Always a long line, no one ever answers the phone.... even when you have a VIP account, you still cannot get anyone to answer. I have called at least 15 times in the last 2 days and all lines are always busy. I just moved my home loan from them and will be moving my money next. You are lucky to see 2 tellers working.
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April 2021 by Bill K.
worst bank i've been to lol. they keep people waiting then tell you to go to another bank. didn't ask me to make an appt for a later time, and had only one FA available. what a joke.
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January 2021 by Sandra P.
This place has the absolute worst customer service and it's so awful to see this since I usually go to the location further down on Harry or closer to the 91 freeway this place is right down disgraceful. If I could give zero stars I would the manager has no decency for anyone's time and the lack of employees is very problematic. Honestly boA might as well s*** down this branch instead of having this mediocrity.
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January 2021 by Aaron S.
This place is have great customer service. Thank you Sheila from small business department for the great help you provided with starting our business account. Great place and helpful to small businesses.
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October 2020 by Lori J.
Always a long wait and only 2 tellers the day after closed on Monday For a holiday. They finally opened up Another window I was so happy but the teller Kevin was not very nice or helpful and complained that I was taking to long And he did not even count my cash Back to me . Kevin needs to work on his customer Service skills and count your cash back And the bank need to have more staff on So the staff and customer's are not grumpy.