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February 2024 by Ophelia
Chris Is awesome.
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January 2024 by Andre Liu
Staff here are friendly and the process of getting a rental car is fast and clean.
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January 2024 by Hao Yu-Chih
It is very convenient for me to pick up and drop off the vehicle for my one way trip because the rental offices is close to where I stay and they open on Saturday- this is the biggest plus for me.
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December 2023 by Kala Ocasio
Friendly and respectful, professional staff. Chris and David. Never have an issue with them. I’m
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August 2023 by David Robles
Paid full price for a SUV (Explorer) for a family road trip. I get this vehicle, with missing body piece. No discount or alternative offered, nor a warning.
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August 2023 by sandy desaulniers
Excellent, quick and friendly service. Very pleased with rental.
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July 2023 by Sally K.
I am a Budget Fastbreak member and needed a rental while my car was in the shop for repairs. Read reviews of this location and took the bad ones with a grain of salt. Often times people leave out they were difficult, rude and or had unrealistic expectations. Did all the reservations online, process was easy. I arrived on time to pick up the vehicle I had reserved online a Kia Soul ended up with a Nissan Sentra no big deal. Chris was friendly, knowledgeable, professional and personable throughout the pick up process. Ended up not needing the vehicle as long as I thought so returned early. Process was easy, David helped me with the turn in process. He was professional, personable and knowledgeable as well. I would recommend renting from this location.
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March 2023 by chintan vithlani
We were sent back without a car because our flight was a couple of hours late. Here are the cars they have in the photo below. Lied to our face straight up. Great job guys.
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March 2023 by Kevin Tan
Please go to a different location or company. Came here for pick up and drop off at the time that I reserved (which means the location should be aware of exactly when I’m coming) but they were closed both time for unknown reasons during regular business hours. The staff seems to just disappear and put out a sign. Both times we waited. First time was 15 mins and second time is 30 mins. This is crazy since we made the appt for the specific time they decide to close.
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March 2023 by Jason Osterwald
I have been here 4 times to rent or return cars. 2 of the 4 times they were unexpectedly closed during business hours. I believe that this is the result of only having a single staff that has to get cars ready and deal with customers. None the less it is annoying. Staff also always seems stressed out. Of the cars I have rented here, they have either been very dirty or different from what I reserved. You basically get what you get. There is also no expedited check out process for preferred members.
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March 2023 by Zaheed K.
The guy helping us, believe his name was Chris, was very short and rude with us. When I tried to add my sister as an additional driver he tried to charge me. I then had to show him on Avis' website that in California there is no fee for additional driver if they are your spouse or sibling. I am a Preferred Plus member and get free upgrades. When I asked if there was one available, he simply said you need to book you car more than 30 min before you show up. The way he said it was rude and unnecessary. I did book last minute, 10 hours out not 30 min like he commented. Disappointing!
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February 2023 by Ryan B.
Chris offers absolutely amazing customer service over the phone and went out of his way to clear any and all of my confusion/concerns that i had about placing my first online reservation... I have not came in and picked up the car yet however i have no doubts the service will be just as good if not better in person.. And he loves dogs! I will be sure to post updated reviews about the office visit and vehicle when trip is completed.
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February 2023 by Joshua K.
Absolutely phenomenal customer service from Chris. Would absolutely recommend this location to anyone
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January 2023 by Zoe Hsu
Thanks Dave. We came early to get our Camery and he was willing to give us a BMW. Not only save our wait but also honor the same rate. I picked up BMW at Fullerton and returned it at Excalibur, vegas. I wasn’t so lucky when I agreed to pick up the same BMW to return to LA. The additional rate I was charged is $45 more than my estimated total.
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December 2022 by mtrichmond22
Dave was great. Friendly and laid back. Helped us through an unexpected last minute change. If I need a car in this area again he has my business.
