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November 2023 by Christina Moses
oscar and his crew were communicative and very professional yet friendly. they removed their shoes even when i said it was ok to leave them on. they respected my home and handled my new furniture with care.i highly recommend them!
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October 2023 by Bryan M.
Avoid.You might save some money up front but it will cost you later.The packing teams were great, the overall moving teams did their jobs but if you have issues the back office will not help. The insurance you buy is pointless they are like health insurance companies deny deny deny......We moved from LA to Texas and had to drop things off at multiple locations an apartment and storage unit. The moving team transferred our stuff from the large truck to a smaller one without us being present. This most likely lead to items being lost or misplaced. We failed a claim and they denied it.Based on what the office tells you, you have to check everything at point of drop off after that you cannot claim anything. This is opposite of what they tell you when you signup. They say you have 6 months to file a claim but really only have a few hours.They say you have to check every box and every item at time of drop off. This of course will not happen and the movers are paying by the hour and moving as fast as possible. By the time you go through all the boxes and find all the missing and broken items you are screwed.So again the packers great. Movers ok. Company and standards terrible.Avoid
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September 2023 by Angela R.
We are a military family assigned to this company to pack us in LA for our overseas move. Mina, the packing lady is INCREDIBLE. If you ever have her you are good hands. Not only was she fast and focused, she communicated well and packed everything! After 2 months we received our things in Europe and NOTHING was broken. This is a first for us! And we have moved everywhere! For instance, in one box, she had packed our KitchenAid mixer and a French press (thin glass)! I took one star out because of the rest of the staff/head office who came to load our things into the truck. Head office is ridiculous to think for an overseas move a small truck will suffice. A second truck was called last minute. Plus no wooden crates were brought. Their reasoning was that they would unload our things at their warehouse and load crates there. Ummm no thanks! That's robbery waiting to happen! So my husband and the Quality Assurance Rep from TMO (military) showed up at 6am the next day at the warehouse to supervise the transfer. It was only then my husband signed seals for the crates. AND when packing up furniture, they literally took off both wheels of one bike but left the 2 others intact. Other furniture that we do NOT break apart (as in it wasn't purchased that way) were broken apart. How the heck are we going to put it together when we didn't do it?! Example is a dining table with solid legs in a fancy design, it arrived in log pieces. Thanks a lot guys! NOT! For the most part we are happy with the experience. It's the small stuff you need to be aware of. And request for Mina if you are in LA! On the first day she had Sergio with her. The 2nd day she came by herself and was done! We are a family of 5 with lots of hobbies. So we have alot of stuff!
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September 2023 by Tim C.
Moved from IL to TN. Went with Berger Allied since they were a name-brand mover. Lead guy literally called his buddies to come help them - I didn't pay for drinking-buddies to pack my house! Two hours late arriving to pack AND finished three hours late. Lead guy had no idea we had paid extra for them to pack kitchen - right there on the work order. Broke glasses packing the kitchen and we found more barware broken when we unpacked. After they left, we realized they had missed packing two large cabinets in the kitchen. With our cars already packed, we have to squeeze in a large amount of pots and pans. This required more of our time - and put us behind schedule. Exhausting! The sales guy agreed we should be comped for the kitchen-packing fee. They now haven't returned our calls or emails for 3 weeks. Now off to the BBB.
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September 2023 by Addy Caballero
Christian and Ariel were wonderful and caring today. Not only were they punctual, friendly and had great communication, but they also were very knowledgeable with that furniture they were assembling. They were efficient and so helpful-they took great care with the items and also with my house and property. I would highly recommend this business and especially these two delivery employees. I was very impressed with their professionalism.
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September 2023 by Dejuan Kong
Chris, Juan and Jessie delivered my furniture yesterday. They are professional, friendly, punctual, patient and helpful. They did a great job on moving and assemble the furniture. They always asked for my opinions on where to place the furniture. They cleaned both the inside and outside of my house before leaving. They also repaired my writing desk to fix the drawer opening issue. I would highly recommend their service.
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September 2023 by Chyron Davis
The delivery company sent me a message once my furniture had arrived to their facility with the next available delivery date. They said they would send a message 2-3 days prior to delivery with the delivery window. They did exactly that. The driver texted when they were 10 minutes out and the furniture was delivered and assembled and everything was left clean and in place. Exceptional service.
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September 2023 by Traci Salemme
Great communication and professionalism. They texted and called prior to their arrival and worked with me as I was juggling my morning routine. They worked quickly and efficiently, took all the trash away and even helped place furniture back for me. Worth every penny!
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September 2023 by Jeanine Obrien
Great delivery! Lovely, cheerful gentleman. Unwrapped dining chairs quickly, hauled away all cardboard, and were challenged all the while with a difficult parking situation. Hoping to see them when our Finley Buffet comes in!
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September 2023 by Monica E.
We used Allied when we moved from Ca to Az and all went so well. We used Berger Allied to move from Az to NW Arkansas and it has been a disaster. They did not send a big enough semi for all of our belongings so after numerous calls and messages ( by the semi truck driver and myself on loading day on a Saturday during a holiday weekend) they finally scrambled and sent a second semi. First truck arrived on time but with countless damaged items. Second truck is nowhere to be found. Berger could not tell us where our items were and a week later they are dodging our calls and e-mails. Over $50K worth of furnishings, paintings, antiques, Big Screen TVs, a hot tub, and master bed and they just don't care. We are missing all of our kitchen pots, pans and utensils so we can't prepare any meals. We paid them over $27K for this move and still are getting NO answers from anyone regarding when we are getting our items. When can we expect our items? Supposedly everyone is trying to figure it out but no one is telling us.
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September 2023 by Matthew McQuarrie
The crew who unloaded the truck and set up my house were outstanding. Ty, Ethan, Curvin, and Alexis were super friendly, professional, and worked very efficiently to move my family in in a quick and carefully manner. I highly appreciated this crew!!
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August 2023 by Casey Bogle
We were extremely happy with the service and delivery of our item. The delivery crew arrived on time and took great care in putting our item together and placing it in our home. They definitely provided us with outstanding service!
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August 2023 by Emily Derrick
My delivery was early in my delivery window, which I love. I received a call about 30 minutes prior to arrival and the guys bright it into my house and unpacked it per my instructions - they couldn’t set it up because I didn’t have my rug pad yet. They were very friendly and professional. Great job guys.
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July 2023 by Melissa Graves
Best delivery movers I have had. Right on time, polite, efficient, and pleasant to work with. Took great care with my items.
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July 2023 by Malaiya Khantakharn
Even though my order wasn’t what I was expecting, the Delivery team was exceptional! The two delivery guys were communicative with their delivery time and prompt to arrive. They were also very professional and quick to act upon realizing that my custom order wasn’t quite right. They helped start the process to replace my order, provided thorough explanation and reassurance. Fantastic job to the delivery team!
