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December 2023 by Emily T.
I am not blaming the employees by any means, I'm sure they're doing the best they can. But what company staffs their store with two working technicians on a friday? We made an appointment for 11 am for a tire rotation and oil change. We then proceeded to wait 4.5 hours (i'm currently writing this and my car is still on the rack) So maybe almost 5 hours by the time it's done. Also due to the city's hostile architecture, there's no benches, just me and the curb...waiting...and waiting. The service before was about 5-6 months ago, oil change and brake pad service. Also waited 5 hours, so just uber'd back home to chill until my car was done, figured they were having issues with my brake pads. (i drive the most generic honda possible) They called to say service was done, picked up my car. Few days later my car started squeaking any time I went to brake. Turns out they put the wrong size brake pad in my car. They took it in and fixed it. no harm, mistakes happen. Services prior to that have been great! Recognized the staff, had a familiar faces and names with the shop and they were a no frills, trustworthy shop. What every person wants with the auto shop for their car. So what changed? This was my go to shop for 4 years since i've moved to the area. There's been a sharp decline in service over the last 2 years since they were bought out by a parent company who is struggling to keep their head above water. Monroe Inc has had its stock value plummet since 2021 and is worth half as of today. all while gobbling up smaller chains across the state. I did all this research on them waiting for my said oil change. At this point my issue is with corporate/management. Clearly the brand is sinking, they aren't willing to staff appropriately or willing to pay technicians what their worth so here's where we are. It's been nice while it lasted but at least i have a great new case study on the failure of corporate mergers/takeovers for my business analysis class. tldr: don't come here unless you enjoy spending your leaisure time inside of a tire shop staring at a stressed out technician whose getting paid the same wage of a mcdonald's fast food employee trying to keep their head above water while you wait for an oil change. SO HELP ME GOD IF I GET ONE OF THOSE GENERIC CORPORATE COPY PASTE APOLOGIES MY WRATH WILL BR UNFATHOMABLE AND I CANNOT CLAIM THAT I CAN BE HELD LIABLE OR RESPONSIBLE FOR MY POTENTIALLY UNHINGED LEGALLY QUESTIONABLE BEHAVIOR
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October 2023 by Dan T.
I called Allen Tire this evening about 20 minutes before they close . I had a tire issue. I was told to bring it in. I would have been very satisfied with a plug in the tire, but Thomas said the right way to fix it was to dismount and patch it. That is exactly what he did.I can't thank this business enough for repairing my brand new tire and getting me back on the road.This was an amazing experience.Thank you !
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October 2023 by Jeanie L.
I have dealt with allen tires for years and have purchased over 40 to 60 tires. The tires are supposed to have a 70,000 mile guarantee. I took one tire in today that had a bubble on the front left inside, and only had 20,000 miles on it. I expected it to be replaced, but they said I hit a curb or pot hole and would not replace it and I would have to deal with cooper tires, not the allen tire company. great service right !!!!! I will buy a new set from someone else next time.
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September 2023 by Jennifer A.
Huge Shoutout to Pete and the team at Fullerton Allen Tire on Yorba Linda Blvd. Professional, honest, and hard working crew!!! My son had a screw in his tire. Took it to see if we needed a patch or new tire. They looked at it, patched it, and got us back on the road within 20 minutes!!!! Thank you!!!Then decided to take my husband's truck in to fix the brakes. They went above and beyond trying to trouble shoot a mistake that was made by a previous service at a Dodge dealer. Pete and the team problem solved, double checked some things , and patiently listened to our concerns. We would definitely return here in the future!! Nice to know we have a business in our area that actually cares for and wants to do right by their customers!!!! Thank you from some Very satisfied customers!!!
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August 2023 by lis sanz
Needed tires ASAP! I was able to bring in my vehicle, get a quote, and get new tires mounted. There was a minor mix up with the size of my tires, but they had the correct size in stock on site. Pete was extremely professional and courteous as he explained the situation. We agreed to get the correct size regardless of a slight price increase; the car was ready by the end of the day. The honesty and transparency of this business will have us coming back. Please check them out if you're in the area. I highly recommend Allen Tire Company.
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July 2023 by Joe A.
Wanted to check the tire pressure in my motorhome and told me they were too busy. Didn't give me a time frame or felt that they wanted to help me. Said they needed a special tool to do it. But mostly I felt that it was more of a bother that I asked. Definitely will not be giving them my business when I need to replace 6 large rv tires.
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June 2023 by Irdwin Wan
Came after calling in for just a patch on my trucks tire that normally takes 15mints to do to be told I have to wait 3 hours before I can get the tire patched. I mean come on.
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June 2023 by gloria tejeda
Store closes 7pm and I arrive at 6 pm They didn’t assist me instead they helped out three guests after me apparently they didn’t see me and I was waiting 30 minutes for them to tell me they can’t assist meThere was two men and two cars when I got there but I got skipped this is terrible service at least don’t keep a guest waiting to refuse service mind that I had my baby asleep in my arms waiting
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June 2023 by Rudy Aguilar
This place is awesome.. Andy and Ceasar are both great..and the techs are off the chain.. always best prices and services.thanks guys
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June 2023 by Wesley S.
Great experience!! Overall efficient and friendly. Juan is a stellar employee. He was professional from the moment I called on the phone til the very end. He explained everything thoroughly and was able to answer all my questions. I felt comfortable walking in the shop and left knowing I made the right decision today to go with Allen. They provide value in the fact that they rotate, balance, and your tires complementary when you purchase with them and I got the alignment done which comes with a 1 year warranty. I'll be bringing my car back to get the other two tires for sure when it's time. I'll also refer any one that asks me about tires to go to Fullerton Allen Tire Co off Yorba Linda & Placentia Ave.
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May 2023 by Steve Weinstein
Terrible store. My daughter bought 4 new Cooper Tires there 2 years ago, they are bald after only 20,000 miles. They said they would not contact Cooper Tire because she rotated the tires too soon, too much paperwork, takes too long, Allen Tire would do better than Cooper Tire give her 4 new tires for $900. I could Cooper Tires, of course they honored the 45,000 mile warranty, same day. She went to All American Tire, she had 4 new tires for $500 by the next day.
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April 2023 by brandon jackson
Walked in the door @ 2:30pm and no customers in the office 2 cars in the shop. Said I needed to get an oil change and was immediately told "were done for the day" but they don't close till 7 PM, great way to start a customer service interaction. I won't be coming back to this location and likely won't come back to Allen Tire for any service in the future.
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April 2023 by Rachel M.
I had a flat tire and decided to take my car in since they had such great reviews. I recommend calling ahead of time just to gauge how long the wait would be. Dropped the car off and about 2 hours later, Andy called and texted me a pic of my tire. He said he could try to patch it but to be safe, I could just get new tires. He quickly ran through the options and gave me some time to think it over. About 45 mins later, he called and said it was done. Super easy and quick! The only thing I was disappointed about was that they didn't rotate my tires. I thought it was given since the 2 new tires were placed in the back and my Toyota Corolla is front wheel drive. I'd def come back for an oil change and maybe ask for the rotation at a later time.
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February 2023 by Sabrina Ali
I had the most pleasant experience with Juan! I was looking to get my tire patched. They are very busy, so I started at Firestone auto where I got my day wasted and almost ripped off. I had a nail in my tire and they called me hours later insisting I buy a new tire. Eventually I randomly stopped by Allen nearby to try my luck and see if they can help before looking for local mechanics. They were able to easily and quickly patch up my tire for just $25. They saved me a lot of money, further stress. Juan was very professional and took care of my needs and I am very grateful! 100% recommend going here for honest work
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February 2023 by CiCi
First time doing an oil change here, the staff are all nice & friendly!!! Not only that, technician Travis is super professional. Checked everything for free even though I was there only for an oil change, checked tpms according to my request, and he even wiped all covers of my engine after the oil change!!!! Amazing guys here, will definitely recommend to others.