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January 2024 by Sisomvang S.
Rite Aid is my store of convenience. I live very close by so if I need something real quick like cat food or feminine hygiene items, this is the place to go. I haven't had horrible experiences. I have bought a sweater for my 90 year old Aunt. My husband and I took it to her on Christmas day all the way to the nursing home in Visalia and gifted it to her, but they left the alarm tag on. I was in a hurry and bought it on Christmas Eve and did not know I put the receipt. I did reach out and they refunded me for the lowest price it was. They usually have really good holiday sales. It's not my favorite store, but I like their value items in the back and have gotten used to their layout.
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June 2023 by Santhavy T.
If I could give this store a negative star I would. Thee worst service ever. A bunch of slow, rude, lazy employees.
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June 2022 by Scott H.
Zero stars. They have the absolute worst people working here. They could give a s*** about any of their customers. Im not even mad. Im Just being honest here. If you don't want to do the work then hang up your smock and let someone else do it that knows what they are doing. My God people. Wake up. Most of the employees are new including the pharmacist. Its a constant rotation of new faces. No one wants to work here in this pharmacy. The store clerks have no issue, its the pharmacy techs and the teen age pharmacist that outright refused to help me today at the pharmacy walk up window. Ive been coming here for about 8 years and over 30 years total. Rite Aid in general is failing this past year in particular. Failing to get medications in A TIMELY MANNER. Very important medications. 2 weeks with no refills! Failing to greet customers when they walk up. Failing to call doctors like they say they will. Failing to speak clearly enough for people to hear you. Failing to smile. Failing to ask if we need help with anything. Failing to fill a prescription when they say they will. Thats right. Telling me its filled and then when I show up it is not filled. Failing to call whoever you said you were gonna call. Failing to be persistent in your duties in general and showing a general lack of hustle. Over and over again. These people need to close up shop and find a different job. I have personally fired people for being lazy just like these people are. I have been doing business with Rite Aid over 30 years. I have lived in different states and used Rite Aid there as well. This was my last trip to any Rite Aid. Period. Stop hiding behind excuses and do your job like an adult. If you want an endless list of new reasons why they have not, cannot, or will not, fill your medications, then feel free to stop by Rite Aid and find out for yourself. P.S. Back when I was taking oxycodone a couple years ago, this location gave me a GIANT manufacturers bottle full of straight Oxycodone. Im talking about the big one that comes sealed from the factory that makes opioids. The same giant bottle that they separate into everyones prescriptions. I received the entire thing. My prescription was right on the front of it. Some idiot thought that I took an entire bottle every month. When I got home and saw that big bottle in my bag, I went back to Rite Aid and showed them the huge, possibly deadly, mistake they made with my prescription. And ya know what the pharmacist said? KEEP IT. I kid you not. I ended up giving that giant sealed bottle of Oxycodone to a used prescription drop box. You better be real sure what they give you is what you ordered. Your life may depend on it. Or simply avoid Rite Aid. Thats my personal recommendation.
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April 2022 by Wendy L.
You give the pharmacy more than one day yet 2 & they still won't have your prescription ready I seriously don't know why it takes them that long one thing that bothers me is when they tell you a certain time and you go and it's not ready they need to work on getting prescriptions ready since they get them not days after
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July 2021 by Ashley L.
When you get a buy one get one free coupon for thrifty ice cream, you use it! Woohoo!!! The store is clean and safe. I, of course went with my mother because she really wanted it right now so that means I'm not allowed to talk or be me because the controller must do that! I'm gone! =( Mother ordered the chocolate malted crunch she's craving. I just picked the animal circus cookie ice cream, but I wasn't allowed to order it. Ugh! They don't have cones everyone. Only cups. FYI! They didn't have lids either! They only have big bags and you have to pay for it. I'm never going to hear the end of it, but my mother got the ice cream she's been craving and that's ALL that matters! Plus I got lucky! Buy 1, get 1 free! Thank you RiteAid!
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March 2021 by Mike O.
They have the worst customer service that I've ever experience from any of the Rite Aids in Fresno piss poor management and the security is a joke they just stand around on their phones mask are never worn properly by security this whole location is a joke
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August 2020 by Phillip S.
I was really excited to see that I could get Covid-19 testing done so close to my home. It is required by the nursing facility where I work. I made my appointment and followed the instructions given. The instruction said be 15 minutes early. I arrived at 4:00pm for my 4:15 appointment. I waited in the drive through for 1 hour and 20minutes in 107 degree weather for my turn. When I pulled up to the window, the tech. told me they stop testing at 5pm and that I would need to reschedule. So why did they schedule so many people at one time if it takes so long to test. Also, as a courtesy to their customer, someone from the store should have come and let all the people know that testing ended at 5pm. Instead they did not inform the cars ahead of me, nor the 5 cars behind me that testing had ended for the day. Rite Aide, your scheduling sucks and shame on you for making your customers sit in their cars in the high temperatures, knowing they were not going to get service.
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June 2020 by The Reverend J.
The only rude people I see here are customers. I'm in here all the time because it's a block away. Never have had a bad experience with the staff, in fact they've always been helpful. People take the ice cream WAY TOO SERIOUSLY, Jesus! . Based on the looks of it, ice cream is the last thing these people need. Just buy the gallon and some ice cream cones and be on your merry lil way. I'm usually in and out because they always have what I need and fully stocked even tho I pay more for it than I would at big box stores; you pay for the convenience and don't expect them to roll out a red carpet for me when I walk in. 9/10 times some customer is having a meltdown at the cash register over something trivial and holding up the line or I walk in as a homeless guy is running out after stealing something. Okay that's all. Anyhoo that's my 2 cents. P.S.... it's JUST ice cream.
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March 2020 by Jeff J.
Great customer service and very helpful.The whole staff at this location are very friendly and hard working.I have seen many rude customers who act as if they are royalty and deserve to not spend any time in a line and then berate a hard working employee.This location has vagrants whom know they can walk in and steal items under a certain amount and proceed to cuss the workers and customers out as they walk out.Thanks to California legislators.Not one finger can be laid upon these thieves because they then will turn around and sue for assault. So as a customer of maybe 2 years, I would reconsider any aforementioned negative reviews and continue to support this establishment.Unless you want to shop at Walmart and be asked to use a kiosk and self checkout. I prefer kind people over a machine any time
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July 2019 by Dani A.
Rebecca the cashier refused to help us for the ice cream parlor and James the manager hid in the back and pretended not to have customers. We waited at the parlor being ignored so when I waited in the regular customer line till I got to the front... we were still told that we had to wait for everyone else to be helped before we can get ice cream...not sure why it was such a big deal but needless to say I loaded back up my kids and left empty handed because they refused to tend their parlor.