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February 2024 by Emily S.
Excellent communication and sent exactly what I wanted! Would definitely order from them again!
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February 2024 by Myranda M.
I have been looking for a certain style of Uggs that were sold out and I didn't want to pay resale prices. Thankfully, I came across Village shoes and was able to find my Uggs at retail. The shipping was extremely fast and I absolutely adore my shoes. Before purchasing, I verified that they are a certified seller on the Ugg website.
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January 2024 by Nicole R.
I ordered shoes for my daughter for Christmas. They were shipped to PA without any issues. Thank you!
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December 2023 by M C.
3 years later I found out I bought knockoff UGG boots here! Be warned these are not from Australia and are not genuine Uggs. They are made in Vietnam
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October 2023 by Cassie Reddin
Great selection of Uggs. Amazing customer service. Jennifer was very helpful over the phone.
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September 2023 by Alex Saum
I was sold DIRTY uggs by the store associate, Ariana. There were scuff marks on the tops and the bottoms. It was clearly worn before I even looked at them. I didn’t get a chance to get a good look at the shoes due being rushed to make the purchase. I went to return less than 24 hours later because it’s a lot of money to spend only to get what’s supposed to be brand new shoes, and instead getting dirty ones. I was refused a return blaming me that I wore the shoes when it was the same associate that sold me them yesterday, dirty. Due to her mistake I was refused a return. The principle alone….. such rude and disrespectful customer service. Don’t recommend purchasing from this store. Save your money. 0 Stars for me.
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July 2023 by Linda L.
What a fabulous staff! I've been in a few times recently and each different sales associate was courteous and went above and beyond describing the shoe as well as assisting me in putting on the shoes. They have been well trained. I can't remember when I've received such great service! Not only are the shoes extremely comfortable but surprisingly stylish for a "walking shoe." I ended up buying several pairs.
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June 2023 by Paul Karlen
We buy my wife's rainbow sandals there and other shoes because she has a wide foot and they carry that
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February 2023 by L. M.
First time here and they had lots to choose from! Came in to get a certain kind of crocs. I'm pregnant and need comfy shoes for work. They didnt have the size in the colors i wanted but it happens. So The young lady there gave me other options of what she had. She was a great help and a sweetheart. Great customer service! Will definitely be back!
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February 2023 by Windy Wallis
Staff ok- lady never brought me back my shoes I requested, got in cash register instead. So I walked out- impressive work / boot selection though- higher than I remember prices too
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January 2023 by Yessenia Cuenca Vargas
I recently found out about this place through a Fb friend and she told me that they had the Tasman Ugg slippers here ! I’ve been looking for them for weeks and they aren’t supposed to be available until February ? and when she told I went to their page and ordered them online and they were ready within and hour. The owner greeted me since I picked up before closing time and he was very kind and friendly.
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January 2023 by Lauren
Don't buy from here. I bought Uggs here because they were sold out everywhere else and took a chance. Huge mistake.Was texted by someone saying they received my order and they sent me a picture of the packing slip inside with my name, address, phone etc.After sending several emails, to the company I got a response saying they'd send my item when they received it back from the other person because it was out of stock.Two weeks later, I haven't received my item and I've gotten no response or updates and you cannot get in touch with them. The phone just rings and no one ever picks up and I've sent several emails over the span of a week now with no response.Then, to top it off, I just got someone else's order with someone else's name inside and everything just as someone had gotten my order! So I don't really know how to proceed as there's no communication whatsoever! Don't waste your time. Almost $200 gone and still haven't received my order and the company can't be reached!
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December 2022 by Rachael W.
On 12/22/22 , I went to the store in the evening and the line was long outside in the freezing cold supposedly to maximum occupancy even though there were not no that many people inside. I waited for at least 20 minutes and the line did not move at all. I was 4 weeks out from a hip replacement so standing in the freezing cold with my cane was not the business for me so I got out of line and went up to the front door to ask the lady if I could just come in and purchase a gift card which would only take a minute or two. She went to ask someone else inside and they said no even though there were no customers at the register. They told me I could purchase a gift card online so I left annoyed, and went home and purchased the gift card online on Christmas Eve . After I purchased the gift card, I then noticed it said it was for online use only which sucked because my sister wanted to use it in store so she can pick and try on the shoes for size . And then, I kept waiting for the email with the actual gift card that I needed to send my sister as her gift for Xmas and never got the email. It is now 12/27/22, and I have not received the gift card by email and I've been trying to call the store to get this mess situated, and nobody answers the phone. I've called over 30 times and it just rings and rings. All they had to do was let me in the store to purchase the gift card that would have taken a few minutes, and now I'm dealing with all this BS and I can't even talk to the store to find out where my $200 gift card is. I will be even more pissed if I have to go back down there in person and stand in line in the freezing cold to talk to the store about this mess they created. I will never shop here again!! Worst customer service ever!!
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December 2022 by Guido D.
Having customers stand outside in a line in the cold is a stupid way to lose revenue. Been in line at least 20 minutes and have seen several folks leave. At $100+++ a pair they should have a way better option. Will not return.
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December 2022 by Lizbeth T.
They will have you waiting outside in the freezing cold over the holidays. I waited 45 min outside in line in 40 degree weather just to look inside and see like 5 people shopping inside
