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February 2024 by Lea M.
As a cardholder I am beyond disappointed with my visit to the store today, not only was I bombarded at the entrance with the salesperson telling me about the coupon promos etc... but the fitting room attendant completely turned me off to the point of becoming almost angry. I walked into the fitting room with 4 bras to try but she was so pushy!!! She insisted on shoving 2 more bras at me to "try for size" and she kept knocking and asking me ridiculous questions every few minutes. They have buttons inside of the fitting rooms for the purpose of asking for help should you need it. I was so frustrated that I couldn't try my items in peace so I left empty handed. I seriously am considering just cutting up my card altogether because I don't appreciate being harassed while trying to shop. I have no problem with the person greeting at the door acknowledging me and making me aware of the current promotions but the fitting room approach needs some work because I could hear the girl with her spiel nonstop the entire time I was in there....
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February 2024 by Verónica Akopian
If a could I will give this store less than zero. The manager Vanessa and staff are rude and their Customer Service skills are horrible.Does corporate know that their manager does not know what standards or quality she should be keeping for the brands reputation ? My advice will be send a secret shopper and you may learn a thing or two. Victoria Secret is one of my favorite brands and I do a lot of purchases I have never encountered this type of customer service in Victoria not online not at a store. Be careful if you're going to buy something here I do not recommend this particular store. Also, be aware that if you are spending money here to buy gifts for 2 different people they will not give two bags for you to separate your gifts you will need to go to a different store and purchase the bags for your gifts. This means that your are spending your money (the products are not cheap) you are buying a good brand gifts but you cannot have the bag of the brand to give your gift so if you don’t have extra time to drive to a different store or the extra money don’t bother buying here
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January 2024 by mona cruz
I previously had an interaction with Tanya (the manager) and she was so helpful and tended to my needs! I decided to go to this location again thinking the staff would provide the same guidance for my online return; however, I was wrong. The associate Vanessa “helped” me and it seemed like she dreaded her job in doing so. She did not explain anything to me regarding my return (during/after the process). She had one worded answers after I had to ask so many questions since she was not clear in what she “tried” to explain. In the end, she had attitude until I asked for her name. I hope this is the last bad encounter I have at this location!
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January 2024 by Brittany Atchison
I love the service as much as the quality of product.
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January 2024 by Tati W.
Absolutely terrible experience. A friend and I walked into the store and absolutely love shopping at Victoria Secret. As we were about to check out me and her both approach the checkout line on the Victoria side and all of a sudden a short blonde girl approaches us and starts raising her voice in a rude tone that we are only allowed to check out at the "Pink" side. We both were very shocked at the way she talked to us. Her attitude was very rude and rough. Needless to say we put everything back and walked out. We will definitely be calling corporate.
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December 2023 by Jasmine Bankston
Horrible wait time. Was told they were under staffed. Saw 3 staff members talking for 8 min while one person on the register and 11 people in line.
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November 2023 by Jim G.
Why do they keep closing earlier than what's posted? Does corporate know?
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October 2023 by Kathleen Yocum
Shopping for a bridal shower gift......selection of lingerie was terrific......was greeted as soon as we entered,but , didn't 't try to help us with selection or finding sizes...
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September 2023 by Colette Rutishauser
Every time I have gone into this VS store, everyone was so presently nice as well as helpful.
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September 2023 by Jose Zepeda
All grils love this place alot selections
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July 2023 by Mel Helena
Terrible service..probably just understaffed. Main registers are shut down and we are standing in a long line by the front door with a small portable register. There is a huge air conditioner in one of the rooms???? Had to climb under the fitting room door to unlock to try on a bra. I could not find anyone to unlock it.Ridiculous !!!
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May 2023 by Sok A.
I go in with my wife all the time..vary on sales and deals they have but a wide and sexy selection on what women wears. I like them all environment is very chill every employee was helpful with questions that we have. Looking for lingerie,underwaer, or active gear you can get it here.
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April 2023 by Viola Schott
I have a lot of lingerie from them too ,it's too expensive but the people that work there are wonderful they are kind and ready to help and it being the first time I was there at the storethe employees are the best .
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March 2023 by Jason Woods
Victoria's secret in river park is amazing. So much gorgeous product to choose from. The staff is amazing and management really knows how to run a store!! Great experience ?
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January 2023 by Franklin Enterprises
January 17th at 5:30 pm I asked a working sales person for help finding products to purchase. She informed me there was only one bra in the entire store for me and walked off. Spending over two hundred dollars in a retail store with this type of service was not an ideal experience.
