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February 2024 by Smalls Simonetti
My husband and I went to this location as soon as they opened up on Sunday, Feb 4th to check out Apple Watches for my upcoming birthday. Needless to say, our interactions with both Joshua and Tim could not have gone better. They were both so personable, knew what they were talking about and Joshua helped get us the best deal he could put together. So thankful for this smooth transaction and to have Monica call the next day to check that all was good, was the cherry on top! Thanks for having top notch employees at this Champlain location.
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January 2024 by ryan racca
I had been dreading getting a new phone for years… but Fernando made this a really easy process. Picked a phone fast and transferred everything over while I went home and had dinner. Would definitely come back.
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January 2024 by Lizette C.
Made a claim and was told that a phone was never traded in . Not sure if maybe the guy pocketed it but I'm out that money, DONT GO HERE ! Paying off my phone and avoiding Verizon from now on.
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January 2024 by Alex T T.
Previously I have worked for tmobile customer service and I never liked I store reps to begin with, my experience recently topped that off at Verizon, the sales reps here will 95% mess up an activation, process of billing, mailing, and verification. We were set up on a business account unknowingly and porting in a number has been a terrible experience. it's costed me hours of time because 1 sales rep even w the support of a pier couldn't properly set up an account. not what I would call a sales person but a con with no morals just eyes on a dollar sign. Negative 5 stars, get a new job.
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December 2023 by Joanne Deaver
Trevon was very knowledgeable & helpful
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November 2023 by Janet Matlock
Trevon Brown our Verizon rep , was so professional , knowledge , intelligent,and answered every question we had regarding upgrading our phones .Trevon even found me a pink phone .??Made the upgrade easy with no stress .Thank you TrevonJanet Matlock
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October 2023 by Chelsea Soares
We experienced excellent customer service from David and Phnix. They were patient, thorough, knowledgeable, and very helpful. It was a great experience and we would definitely refer them to others. Thank you both for all the help!
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September 2023 by Breanna Gaither
I had a wonderful experience at this location! I came in to cancel a service and the manager Sam did not grumble or try to change my mind. He worked really quickly and he made sure to get me the information I needed. I’m a working mother and I appreciate how much he valued my time!
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September 2023 by Breanna G.
I had a wonderful experience at this location! I came in to cancel a service and the manager Sam did not grumble or try to change my mind. He worked really quickly and he made sure to get me the information I needed. I'm a working mother and I appreciate how much he valued my time!
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September 2023 by Dar Joneson
Tre'von Brown is professional, educated and exemplifies the Verizon philosophy. You need to keep him on staff; don't lose him, you need him!
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September 2023 by Santhosh Balli
I went to this place for home internet plans. I happened to get helped by Mo -!: he was super knowledgeable and customer focused. He tried to talk to back end support team to get my issue resolved. Mo was so welcoming and did not hesitate to go an extra mile and help me. I would always recommend someone like Mo to any organization and team. Thanks a lot Mo and Verizon Fresno team.
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August 2023 by Brian N.
The staff are a bunch of rude,lazy,ignorant about their jib and lost sales from not only me but my father and cousins who recently moved to the oakhurst area.id rather not have cell service and communicate with a wire and a tin can the give that sewer of a business one red cent.
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June 2023 by Daniel Rupp
Always a great experience going to this store. The staff is friendly and very knowledgeable.
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May 2023 by Christopher Coleman
This particular Verizon has been my best experience ever between paying my bill, getting correct information when I ask questions and some of the nicest, genuine people who really care about what they do. I recommend this Verizon store to everyone in the Central Valley of California!
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April 2023 by Cindy V.
Why oh why aren't there negative stars?? I've had the absolute worst experience at this store and if I could, I'd switch carriers in a second. First of all I've been a Verizon customer for 10+ years. Although my plan is expensive, the network has been reliable. So here's what happened: I've been getting messages from Verizon telling me that if I upgrade my iPhone, I'm eligible for up to $800. I thought I'd visit the store to see how much my trade in really would be and to see if it would be worth it to add a new line. I met with a service rep. who was totally annoyed that he had to help me. ( I decided not to list the names of those employees I dealt with.) He told me that because my unlimited plan was in the lowest tier (it wasn't), I was only eligible for $120 for trading in my iPhone 13 Pro. He said if I moved up to a higher service tier I could get more for the phone. He also started quoting numbers for adding a line and included device insurance and upgrading the plan. I told him I didn't want device protection because I was going to get Apple Care and he told me it was a big mistake because I could lose $1000 in a month if I broke my phone. During this whole drawn out session, he never looked up once and he never gave me a bottom line number. Although I should have switched to another carrier, I decided to buy my new phone at Best Buy. I was given a print out outlining the steps I should take to trade in my phone or I had the option of going to a Verizon store and they would take the trade in and mail it back. So off I went to the Verizon store. I met with 2 different service reps who had no idea what I was talking about. They said they couldn't help me send off the trade in and said I would have to go to the website. I asked if they could walk me thru the process and they both said no, they didn't have anything to do with that. Both service reps were so tuned out and disinterested I was fuming. If I was Verizon, I'd be so embarrassed to have employees representing my company in such a rude and dismissive way. I'd love to leave Verizon now, but with 10 pages of a small print contract, I imagine I won't be able to. So bottom line: DON'T GO TO THE VERIZON STORE on Champlain and Perrin!
