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August 2022 by Natalie Diaz
Horrible customer service. Girl last name Gonzalez i believe is very confrontational to where another employee has to step in and take over. HIRE BETTER STAFF
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August 2022 by Jason Martinez
I tried doing the mobile pick up and the Uhaul website screwed up. Someone else ended up taking my truck. No big deal. The issue was the employee who helped. I get it, it sucks to be working at 7am on a Saturday. I'm not faulting that. But the employee's bad attitude really started the day off on a sour note. Fake it 'till you make it.
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August 2022 by Jessica Ramirez
July 23, 2022The employee named Robin is very rude and demanding, bad customer service. I went to talk to the other employee there since she didn't want to do her job and had my brother talk to the gentlemen but she stood there and wanted to be in control and didn't even let him finish speaking she cut my brother off from speaking to the gentlemen.I've been renting from them for the past few months every weekend, for my business now, but now I'm taking my business elsewhere.
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August 2022 by Ellen Bartel
TWICE now female employee rude, condescending, give her a flag to direct traffic at this site, she found her calling in life! ?And she refused to give me a refund on my returned boxes that were still banded! CAUTION ?DO NOT USE THIS U-HAUL FACILITY DUE TO VERY BAD CUSTOMER SERVICE SERVICE ?
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July 2022 by Natassja Nichols
Everytime we go to fill propane, you wait... This last time we pulled up and rang the bell. Like the big sign says and waited ten minutes nothing rang it again. Another customer comes and when he finds out how long we waited he decided to go in and see. He comes out and says three people just sitting in the butts talking. Another minute and a young guy comes out and gos up to the sign and taps it and says sarcastically " see this?"Like excuse me? We pushed your button TWICE and we told him that. Someone needs customer service training
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July 2022 by William Hicks
Great service and great prices, they estimated me high and then upon return of the truck the price went down, couldn't have been happier.
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May 2022 by Linda Field
I want a refund . I brought in my car for a hitch installment . They wouldnt do electrical and the hitch they put it required an extension that there store doesnt even carry . Every bolt they put in was loose .
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April 2022 by Sammy R.
Terrible, over crowded nowhere to park bad customer service. Employee was helping a truck attach a trailer blocking the whole entire entrance causing vehicles to pile up on to blackstone. When I picked up my truck the worker told me I would get whatever funds not used back in cash, when I returned it they refused to give me the cash and had no answers as to why he told me that. I had to move the truck from where I parked it when the employee was blocking all traffic in order to check it back in. So much headache no one should have to deal with. They need to move to a bigger property and have better customer service. Just terrible
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April 2022 by Scott
I loathe uhaul. However, they are the closest place around with propane. That is a moot point when the last three times I’ve tried any uhaul nearby they either have abysmal customer service, no propane in their tank, or the service station is down.Uhaul is one of the most poorly run national business I’ve ever tried to deal with.
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March 2022 by Ruth Furtado
Came here to fill propane tank. Pressed the call bell and waited for 20 minutes, no one came. Again pressed the call bell after 20 minutes, same happened. They wasted my time. Will never come here again. As per my experience, I don’t recommend.
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September 2021 by James Walker
Only getting 2 stars because the staff were friendly and attempted to be helpful. Milage of truck was wrong, so the online walk-around check in the attendant sent me would not allow the check out. When attendant updated milage on truck in system, said check out system refused to work.I was completely unable to check out a truck there after messing with it for an hour of my time. The 2 stars comes from attendant being willing to refund me my money without fuss.
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September 2021 by Fabian Sr Rodriguez
Very bzy... Never got the help I needed..or my question answered.. Think I should make a trip out there for answers.. But I'll always use them..
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September 2021 by Naisha Hall
Great people great place to get your U-Haul equipment friendly staff great people thank you
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August 2021 by Jeff Morlet
Not bad. Had a few hiccups but they were all corrected. Just make sure you confirm the mileage written on the paper, fuel actually in the tank to paper, and that they got your contact info correct and everything will be smooth. They dont mind usually if your time ends up being more just call and inform. Very understanding. Use u-haul for all my moving needs.
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June 2021 by Rachel Tudor
Great service.
