Ross Dress for Less offers the best brands and latest fashions for family and home at significant discounts. Customers find very good prices on a ton of different things, from shoes and clothes to perfume and home items. Many appreciate the great place to shop and find everything they are looking for at a good price. However, the store is frequently described as a mess, extremely crowded, and like a thrift store, with merchandise often out of place. The staff is consistently noted as friendly, nice, and focused, but also appears overworked and unable to keep the store straightened up. Some shoppers express a desire for more specific items, such as baby clothes or certain sizes, which can be lacking. Despite the chaotic environment and occasional lack of selection, many customers state they love the store and plan to keep trying.