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November 2020 by James Kelsey
Never work with this company! Some strong winds caused damage to my roof, so I called Roof RX because I have a warranty through them. Took a month and a half for them to make an appointment. Then they told me that my warranty doesn’t cover that damage because it was preexisting even though it definitely wasn’t and they didn’t say anything about it a year ago when they inspected it and I bought the home. So now they expect me to pay $2,000 to fix the roof that was under warranty. Good luck with that! I’ll take my business elsewhere and tell everyone I know to do the same.
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March 2020 by Clarice C
Horrible company! Stay away! They may sell insurance, but they do not sell coverage. As required by their insurance, an inspection visit is required, which is fine. The catch is they make it impossible to complete the inspection! Rare phone calls answered; emails answered but unavailable to arrange for an appointment. When appointment is made? They ask for daily email response to "confirm" the appointment. No confirmation? Appointment dropped. When you finally get to the appointment date? No show! Reschedule? Cancel! Reschedule again? No call back! Zero coverage for the excuse that an inspection was not completed. It's a scam. Stay away.
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June 2019 by Ashley Johnson Dunaway
Roof Rx owes our company 23,000.00 dollars in overdue invoices. There are multiple lawsuits against the company both with contractors, past employees, and customers. There is a reason they have an F rating with the BBB best to look elsewhere.
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May 2019 by Cathy O'Brien
Signed up (and paid) for their service through my home warranty. Was supposed to get a “free preventive maintenance” visit. Heard nothing. Wrote to them. Said they’d call back in a week. It’s been almost 6 months, not a word. If they can’t perform their own “free preventive maintenance” I’m not sure how they would respond if I actually needed their service. Won’t be signing up again
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October 2018 by Tracey White
SCAM! The claim to sell a roof warranty, it was purchased by our realtor. We called in the claim we need a Valley sealed 3 other roofing companies quoted the exact work from their quote at $500-$600. They have it listed as $1795.20, they will only cover work up to $1000. The going rate for the work they would be performing is $.50 to $3.00 a square foot, they are charging $119.00 a square foot to apply a polymer sealer on 150 square feet. So the scam is that they just ta