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January 2024 by CAROLYN MONTANEZ
In and out
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October 2023 by Christine Thornton
Fast…. Polite….. professional…….and friendly!!! My choice of Quest Diagnostics!!
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August 2023 by Angel Jaimes
Very kind Ms. Susan thank you for your service. ❤️
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July 2023 by Teresa Brown
Fast and very friendly ?
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June 2023 by Frank Amrein
Very good experience. Laura G. was very helpful, answerd all my questions, helped with check-in. Very polite.
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April 2023 by R J
Absolutely no way to speak with a live human operator for questions at any of their locations. Everything is automated and 0 takes you back to the main menu. Horrible customer service.
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April 2023 by Mark M.
The Suite is hidden with only a small printed sign on the door. Arrive early so you can find this place because if you're late at all they lock the door and cancel your appointment. Generally Quest Labs makes me feel unimportant as if I'm wasting their time but this location 6307 N First, takes the prize for worst service.
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March 2023 by Z Ryan Flores
I have to leave a positive review because I feel I received exceptional service. I saw another review about a bad receptionist. The amazing lady who helped me from start to finish was Maddie~ She was so professional and kind. I really felt comfortable and at ease. I barely felt a thing and filled up four tubes of blood. The place was clean and quiet. Again, Maddie went above and beyond. She even helped me with a billing issue. I can't say enough great things about this location- mainly because of her. I hope her bosses see this and realize she is an extremely valuable member of the team. She wore all hats with the utmost level of professionalism. Give her a raise immediately! Not at her annual review- Now! Show other employees if they carry themselves like she does they may get an incentive later as well. It's just great for business and I will go with Quest going forward. Others will also.
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December 2022 by Araceli V.
Laura is extremely rude. She told me I'm not sure if you're supposed to do this test I told her yes it's what the doctor ordered me and she yelled and said if you wanna do it that's on you. I then asked will I be able to know if I have diabetes or not with this test she then responded yelling once again idk idk anything. If she doesn't know anything she probably shouldn't be working there everyone should be able to ask questions without feeling like they can't especially because it's our health. Will not be coming back to this location.
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December 2022 by Linda D
Terrible place now that there is no receptionist to help you....it's all electronic check-in now. Not good for elderly folks, especially those with early dementia. I even had a lab worker help me register electronically, and I sat there for 5 full hours until it closed and no one ever called me in to get my lab work done.
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November 2022 by Jim G.
Called to speak to someone, was instructed to use option 6, doesn't work, then option 7, disconnected. What's wrong with place?
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October 2022 by Angelita F
The woman at the front desk was rude and condescending. I was chastised for being early even though most times these people are late and behind. Place is empty. I have been fasting and cannot go looking for another location. It is ironic that health providers are so rude to people who require their services... and on top of everything, I was handed over to a tech who poked me twice and was unable to draw blood. I am still here waiting for another person to show up and get this done but I have no idea how long that will take. This is pretty pathetic. Update: no one could draw my blood. What losers!
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October 2022 by Ashlee C
As a former phlebotomist, this team works very hard to contributing the keeping our community healthy. With such few employees here I must admit they keep the line moving. Victoria is an amazing phlebotomist, management should give her a raise or something. Keep up the awesome, hard work team. Thank you Victoria for such a reassuring experience.
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October 2022 by Christian Parley
Susanna made the experience fast and painless. very clean, well lit, easy access location, professional staff. thanks quest
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October 2022 by M V
Come here and people are late for their appt and they still see them and makes your wait longer. We have other appts and kids to get from school.
