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November 2023 by Djuana Stevens
The service, friendliness and attention to my details, truly set this dealership apart from any I have ever been to in over 30 years. My Sales/Service Account Manager, Chris Williams was outstanding! And JJ, the Finance Manager, truly was warm and inviting. A beyond professional team.
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November 2023 by Gary Janzen
This team continues to impress after the sale.Jerry in Service: the dream advisor who actually follows-up with real time updates.Chris Fraught in Sales: he makes himself available at ANY time to help as a conduit to handling all little (and big) things.Anna, a Product Technology wizdress (a very cool young lady who’s a wizard): made all the tech easy to understand the first time.And Spencer, one effective leader who pulls them together for good…for the customer.Thank you all for an extraordinary welcome after 30 years as a Mercedes-Benz customer.
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November 2023 by Dustin STewart
We had a great experience from start to finish when buying our Q7. The salesman, Chris, was not pushy, he was just there to help. He was very informative and competent. This was our best car buying experience to date.
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November 2023 by don t
Really good people to work with. Good information and so far really nice car . Sean was very helpful with this purchase made it enjoyable
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November 2023 by Anthony Roche
I was little disappointed i go to this place for years i bought over 10 cars . The customer service was poor one of the audi service workers called me on the lot when i wS with Chris the vendor and say hey bro is it your car over there i was is it this guy talking to me . I ignored him and he repeated again hey bro is it your car there . I told Chris that so bad to call a customer bro. And the person on charge to make me sign the paper was lost doing paper he had to call some personal to help him even leave this office for a bit to go see the other giy at BMW to hell him. The good experience was with chris the vendor and Chris the sale manager .
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October 2023 by Chelsea Johnson
HANDS DOWN THEEE best experience and service we’ve ever gotten in frequently buying vehicles.After a very unfortunate, no fault , total loss of our newer vehicle accident, Audi Fresno had our very best interest and we felt like they more than had our very best interest, VS any dealership we’ve worked with to get us into a new vehicle. Also had our best interest in the type of vehicle would best suit our interests. They got us approved without having to wait in the dealership and gave us multiple options. Especially thank Chris Faught and JJ we couldn’t have gotten into the exceptional sq5 Audi if it weren’t for you expertise and customer service. Liam as well, thank you for your great customer service!! We’ll most definitely be referring Audi Fresno!!!
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October 2023 by Erin Gleason
Absolutely wonderful experience! Everybody from sales to leasing was absolutely wonderful. Dorsey, Spencer, Sean and JJ are wonderful. Hugo in service is equally great.
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September 2023 by Gagandeep Kaur
Great customer service and very polite. We really appreciate all the help. Thank you for calling and following up the next day after we purchased our new vehicle.
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August 2023 by Kate Moseley
I purchased an Audi A6 online from this dealership and I couldn’t be more happy with my experience. They are responsive and super easy to work with. Shout out to my salesman, JJ Haglund for the seamless experience! Highly recommend!
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July 2023 by C A W.
Beware! I was in the process of purchasing a used Porsche that was advertised as Porsche Certified. After securing my loan, getting insured, and spending hours to get things in line, I was told the car was not certified and had body damage. Classic bait and switch. This shady dealership gives Porsche a bad name, and should not be able to operate. Save yourself the headache and avoid at all costs.
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July 2023 by David B.
Jerry promptly wrote up my Porsche service report, got me back on the road and kept me informed with a phone call and two emails. The car was delivered on time. No pressure selling and the service department inspected the underbody and shot a video for me. All went smooth and on time. Can't ask for more.
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June 2023 by Carrie Gross
Such a smooth process! Great customer service and everyone was very knowledgeable and patient as we asked a ton of questions about our purchase. I felt well taken care of.
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June 2023 by Robert C.
CJ Wilson and Sean LaBonte have always taken care of all my Porsche needs. They are always straight forward to deal with and won't lead you in the wrong direction. Many more purchases to come.
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May 2023 by Cindy Wheeler
The customer service is really bad. They are obviously too busy over there. They don’t have enough staff to answer their phones or return calls and the soonest they can make an appointment is over 2 months out. I called to check if my Porsche was under warranty and they took 2 minutes to look up my VIN and said it wasn’t. Livermore Porsche took their time and found that it was! I hate to have to drive so far away for service but they earned it over this Fresno dealer.
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May 2023 by Yuvraj Chhina
Fresno usually gets a FAIL from me when it comes to getting a vehicle, usually I go down to LA, 2nd time buying a car in Fresno, 1st was with BMW and now Audi. my son who is an OUTSTANDING kid, and human being deserved something nice and decided to get him an 23 Audi A5 I had plans already to go to LA to purchase, and wanted to give a local dealer the opportunity, Spencer,Chris, an CJ made it happen kept me local and just maybe changed my perception of how competitive Audi/Porsche here can be Will definitely come back when I need another car. No complaints here and glad I was keeping the $$ local, Fortunately for me I couldn’t cancel the hotel in LA but eh I will make a weekend out of it and my son will drive.
