-
March 2024 by Susan E.
I made an appointment to have my dog groomed, today was his day. I called and no one answered to get in the store. 805 I went to the door, the janitor let me in. I went back to grooming, OMG it was so dirty! Dog hair everywhere, you expect some but no one cleaned from the day before. Then this guy showed up, he had a puppy in a box, he was worried about the puppy, ok, I asked him why this studio was so dirty, he said, where? I'm the first client of the day! I pointed out the lobby being very dirty which he blamed on people waxing the floor. Well i refused to leave my dog, he did not seem well, not my dog! so, this guy Gene Beri escorted me out of the store, screaming all the way, got to the door and was told not to let the door hit me in Ass. i called corporate, while on the phone, this Gene Beri brought the day old puppy out to his car and put it in the back seat and brought out another dog went back in the store. one can only assume after i left the puppy was no longer alive, who would leave a day old puppy in a cold car? i spend dollars at petco, i no longer will. Petsmart here I come!
-
March 2024 by Lynette O.
Ok asshole's work here no eye contact don't speak when you walk in and when you ask for help it's an inconvenience 1 star from me won't be back!!! I won't even order online from this experience. And I don't want to say it's because it's on Blackstone and a high traffic of low income society because I drove about 15 miles just to come to this Petco and I am totally totally disappointed. I will be driving the 20 miles to Clovis.
-
February 2024 by Anthony Velasco
Clean environment, friendly staff. Fully stocked shelves.But no shopping carts available.
-
February 2024 by Freddie Morales
It's very nice,, great for everyone. Dog supplies. Drop in.
-
February 2024 by Marvin Pippig
No one was around to help, and there was one person on the register.
-
February 2024 by Erica Rodriguez
We went on Friday 2/9/2024 we wanted to get more fish for our 30gal tank I had my eyes on some Black neon tetras never really seen them before so I just knew I had to have them so I informed a female staff member that I was ready when she was ready to assist she told me she would send another employee to help me that never happened there were only 3 staff members 1 female 2 males & The other male staff member was next to the male on the register talking to him, that male worker Had long hair & glasses I stayed in view of a female So she would know I still needed help She looked at me twice & never informed the staff member who was talking to the other staff member on the register. A few minutes passed, then the male with the long hair started helping customers coming to the Register the one that where he was talking to the other male staff member I was No longer being acknowledged or noticed we were just Standing there waiting That maybe there'll be a chance that she'll remember we're still there & send 1 member to us We were standing there for at least 30 to 40min max still no help we left disappointed & no fish in hand. I'm a service representative myself I know How busy it can get with only three workers but I always make sure my customers are not forgotten And I also make sure people that are not pulling their weight does their job even if they hate me for it. I would say if u can't handle the work with just 3 people get more that can put the weight of the workers that don't to the work
-
February 2024 by Dwayne Harralson
toy store for puppies
-
February 2024 by Naica Cavazos
I bought a beautiful baby cockatiel with a brand new cage, supplies and toys. I became so attached to her and her funny ways. All of a sudden she became very lethargic and shallow breathing suffering a seizure and she died on my chest as she took her last breath. I don't care about the money. But what I do care about it the love that was ripped away from me . I also believe that Petco has a history of selling sick birds which disgusts me to my core!! And the employee had no sympathy at all as I talked to her on the phone. No heart at All!!!
-
February 2024 by Kim Howes
Great just picked up our new fur baby and got her more goodies
-
January 2024 by Lila Holguin
No shopping carts
-
January 2024 by Robert Romero III
Love to shop here but they don't ever carrie enough food in Stock for my dog
-
January 2024 by Heather Jackson
like how clean the fish tanks are kept.
-
January 2024 by Adrian Carabay
Took my little cousin to go look at the hamsters and they were very informative and helpful with what we needed and the way to plan and buy all we would need to raise a hamster loved it and highly recommend this place to pet lovers.
-
January 2024 by Angelika Burklow
Great customer service
-
December 2023 by Tameka E.
So, Normally I would have given 5 stars because I absolutely love this store. Everyone is typically so nice and friendly... and I come to this store about once every two weeks... but today was different. Today I walked into the store and there were no carts, which is not a bad thing given the area, and people not returning them into the store. I walked to the back to see if they had the items I needed... and they did!! So I see a store associate walking by and I said... Hi... I kinda need help because there are no baskets at the front.... He then told me where the carts were and I said... I know where they are it's just none available and I needed help with my items... this is where it went left... because I expected him to say maybe I'm not available but let me find someone who can help... no he decided to go into how he is a pet handler and can't help me and just walked away... okkkkkkk.... So then another associate walked out, and I'm like yeah is there someone less rude to help me? She was amazingly helpful and carried 3 bags of litter to the front by herself, then got me a cart!! I wish I would've gotten her name, but she is what Good Customer Service is supposed to be. No matter what position you are in an organization it's a team effort to set your establishment apart from others! I get it everyone has bad days, not everyday is amazing! She even went out her way to say in his defense he's super busy... but nobody is ever too busy to be helpful and respectful!! And if u couldn't handle a human with respect and dignity how do you treat the animals you are entrusted to handle!! Thanks again to the young lady that took the 3 minutes it took to help me...