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November 2023 by Alejandra D.
I’m very pleased with their customer service. Daisy helped me feel at ease with the whole process, even provided me with a ride to Enterprise for my car rental. Thank you Daisy :)
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November 2023 by Courtney Van Zuyen
Final update: If they had detailed the vehicle prior to releasing my vehicle like they said they would do, they'd also have noticed paint spray on the other side of the vehicle. I'm at a point where I will NEVER deal with this company ever again. (Photo included)UPDATE: (8/10/23) - Fourth time reaching out to Caliber Collision Fresno to see what was going on with my vehicle since I have received no updates. Upon speaking to Erica, an estimator, I was informed that the vehicle was in paint and would require a few more days despite being told by Erica, that the vehicle would "most likely be done before the 11th," but received no call, information, texts or otherwise regarding any delays. The vehicle is STILL not done after 3 months of waiting. Upon asking why there is little to no communication from Erica, she failed to explain the lack of communication. Erica talked over me defensively rather than empathizing with the 3 month wait I've had to endure due to their own negligence so I requested to speak to a manger and to get his name specifically regarding the lack of communication. Erica refused to give me the manager's name, but she insisted that he would give me a call back. I asked for a managers name again, and each time, Erica avoided my question, stating that he would give me a call. I have yet to receive a call from the manager.UPDATE: (7/28/23) - I took the day off from work hoping to retrieve my vehicle from Caliber Collision Fresno as there were no updates via text or otherwise. MY BAD! Third time contacting Caliber Collision with the completion date extended another 2 weeks to 8/11/23 and was informed by Erica that the crew would probably be done before the 11th, which was NOT the case. The completion date was updated while I was on the phone with Erica rather than her calling and letting me know they ran into a snag or delay. The lack of communication with this estimator has been alarming.*********************************I would NEVER recommend this establishment to anyone who may need insurance work done.*********************************My vehicle was hit by a stray bullet, and I turned to my insurance, State Farm, to get the damages fixed.Granted, I released my vehicle over to the Armona office to get started on some insurance work. The Armona office was great at explaining the process but recommended that my vehicle be transferred to the Fresno location as it is state-of-the-art. Within 2 hours, my car was in Fresno at their shop, and I was updated that it was received at Fresno Caliber Collision.Three Weeks pass, and I call my insurance to see if they received the Caliber Collisions quote at all. State Farm has received nothing. So, I call Caliber Collision Fresno to ask why their quote isn't being sent to my insurance. No explanation is offered even though Erica insisted she sent the quote to State Farm.I received a call from Erica explaining that my vehicle was a total loss after their 2nd quote. WHAT!? I'm not completely sure why she's calling me when my insurance needs to be aware of their findings. I asked her to forward the quote to State Farm, but it's yet to be done by Erica at Caliber Collision Fresno.I basically had to send a copy myself of the initial paper quote I received from Caliber Collision Armona to my insurance to get the ball rolling as both Fresno and Armona shops hadn't forwarded anything regarding their quote to my insurance.The lack of communication and professionalism I've experienced with Caliber Collision Fresno is unbelievably maddening. I can't believe I've waited nearly 3 months to get my car back.I personally won't be going through Caliber Collision for insurance work ever again, but that just may be me.
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November 2023 by Rodney Remling
Perfect service, Perfect workmanship,Listened to me and took all my concerns into account. My vehicle came back in pristine condition.Services: Painting
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November 2023 by Herb Parsons
After our Equinox was rear-ended there was significant damage to the rear of the car. Caliber Collision did an excellent job at restoring the car to even better than it was originally. I didn't expect that they would also wash and detail it. We were kept informed of their progress and it was finished sooner than the estimated date we were given. Certainly I would recommend Caliber Collision.Services: Painting
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November 2023 by J W.
Soddy job on the paint. Has obvious swirls in the paint. Also noticed me scratches on my car after I picked it up
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October 2023 by Selina R
The girls in the front office were helpful and nice. Good customer service. They updated me the whole time my car was in the shop whether it was by phone or text. They estimated a month out for repairs but they made the effort to find a part on back order and found one earlier making the pickup finished work only 2weeks instead of 1 month. Thank you so much for getting my car back in a reasonable time frame.
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October 2023 by Jesus Munoz
I would highly recommend Caliber collision to all my friends and family. They repaired my vehicle and it looks like nothing ever happened to it. The front office was so helpful and made us feel very welcomed. Maria the office manager was very informative from beginning to end of the repair as well as my service advisor Erica.Thank you guys for everything.
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September 2023 by Engelic Garcia
Doug and his team were Amazing! Great customer service, friendly, and accommodating. Always kept me notified on the status of my car. Very satisfied customer?
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July 2023 by Molly W.
My car was rear ended and thru my insurance I took my car to Caliber Collision on North Blackstone. everyone was very helpful and supportive from getting a rental car to regular updates on the repairs. It was a very professional and friendly environment.
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July 2023 by Steve Magill
The Store on 2435 n blackstone is a life saver! On highway 41, my serpentine belt broke. I made to Auto Zone and bought the belt. The "loaner" tool Auto Zone rented me totally sucked. I was stranded for sure. I looked across the street and saw Caliber Collision. Thought maybe someone there could help. Spoke with the manager and he did not hesitate. Ruben his great mechanic rushed over and with some very specialized tools got the new belt applied. This was absolutely the best service I have ever encountered. I offered to buy the staff lunch but no payment was needed. If I ever need a collision repair, I will go to that location.
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July 2023 by Kayla Rohaley
Got my windshield replaced and they did an amazing job. They were quick and easy to deal with, even with insurance. They were communicative through the whole process so I knew what to expect. I am overall satisfied with their service
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July 2023 by Bernard Lutz
Repaired a damaged bumper on late model car. Paint and fit is excellent. New front end sensors are working as they should. All hands free auto pilot functions working appropriately again. Highly recommended.
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June 2023 by Pa L.
I just gave this place a 5 star about 2 days ago on their website for doing an awesome job. But... I had a pouch of coins on the driver's side. It was the one thing I forgot when I went in to leave my car for repairs. Today I go to reach for it so I can pay for parking, and of course it's empty. I'm not saying someone stole, but someone definitely took all the coins and left an empty pouch. It's not a lot of money, but that's not the point. If it doesn't belong to you, don't take it.
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June 2023 by Sarah Garcia
Great customer service & very friendly staff! The service they provided was excellent. And my car looks beautiful again. Thank you to everyone who worked on my car at this location. All of the staff does great work.Service: Body & Trim
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June 2023 by Happy Dog Basic Obedience
When the accident happened, I thought I would be out of work as I depend on my vehicle for work. No issues at all. Caliber Collision saw to the rental car both when I dropped off my car and when I picked it up. The service was wonderful! Thanks for getting Jake back to work!
