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March 2023 by Sergio Leon
Great service and good quality material
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March 2023 by Gary Larsen, DDS
The price and selection is hard to beat. Went to one of those LARGE granite, tile & flooring stores, but they did not have a back splash sizing or color like we wanted, but LU granite did! LU granite then arranged for custom cuts to be made for us.
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March 2023 by Herr Family
I made a purchase at this place and had to return it for an exchange because the size (countertop) was measured wrong. The exchange was done the same day; everything was in great condition, never used. The sales consultant (Drew) said that the exchange would be assesed a 25% restocking fee. I told him, it's an exchange and it's also not a special order item. He said it doesn't matter. Anything that is returned will be assessed a 25% restocking fee. I told him the policy that is written and viewable by the public (posted on the wall), is misleading. His response, "That's something that you'll have to pursue a legal team". I said "That's okay. I don't have time for that. I'll just leave a Google review". Instead of the policy stating "some purchases are subject to a 25% restocking fee," it should say "ALL purchases are subject to a 25% restocking fee". This will be much better for business. Just be honest and clear.
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March 2022 by Marcos Rosas (Wolfverine)
Very good everything
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March 2022 by Janice Sanders
From our visit to the warehouse, to our purchase, and to the demo and final installation of our granite, everything was quick and professional. Tong’s customer service and communication/updates was great as was the the demo and installation crews. We will be back when it is time for our kitchen granite!
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March 2022 by Harley Hanson
It was great that they allowed me to pickup my counter tops and delivered to the final fabricators before final installation It saved me $75 dollars, nice selection of products great people ? ? ?
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June 2021 by Barbara F.
I was remodeling my kitchen. I purchased 4 large slabs of quartz for my counters. I was told how well quartz holds up. I was very excited about my renovation. My daughter came to visit the day after it was installed. She decided to make some orange juice. She used a plastic cutting board. She spilled some juice on the board. Some of the juice ran onto the counter. When she was finished, she cleaned the board and counter. The juice etched a large part of the counter. Later that evening I made some spaghetti. When washing dishes some spaghetti sauce splattered onto the counter. That left several dime sized etched circles on the counter. I sat a plum on the counter while unloading groceries. That left a discolored etch on the counter. Even natural oils in your skin leaves etches. There are etched scratches from the installers belt buckle when installing the faucet. This product is defective. Lu Granite would not guarantee the quartz. I was told that acid was the only thing that would damage it. My response was that at least half of vegetables and fruit are acidic. What about vinegar and other ingredients used for cooking. Why would anyone want quartz in a kitchen when all of these foods and ingredients can ruin your counters? This was never told to me while I was shopping for counter tops at Lu Granite. Lu Granite is out for the money and could care less about their customer. I would NEVER do business with this company again! I do NOT recommend them!
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March 2021 by hector Figueroa
Very good prices and nice people....christine very helpful
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March 2019 by Bryan McCarter
Best deals and service anywhere!!
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March 2019 by Esmeralda Lopez
Love Rhonda
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March 2019 by Jose Jiménez
Excellent
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March 2018 by Elvia Reiff
Ronda worst sales person ever should of been fired long time ago
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March 2018 by Francisco Medina
They are very customer orienyrfi
