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January 2024 by Jamie Hays
Martin, AJ, and the rest of the team at Lithia Nissan of Fresno were all around polite, professional, and friendly! They made their presence known but did not push any one car on me while I went looking around the lot for a new car. When I was ready to test drive a car they made it happen quickly. Everyone that assisted me with the buying process was great as well. Everyone was very professional and helpful with the entire process and made it so that I got the car I wanted at price that I could afford. I would definitely recommend Lithia Nissan to anyone looking for a new or new to them car.
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January 2024 by Jose Jacinto
The staff and service was horrible, and I will never ever go there again. I called Alex and ran an inquiry. I was approved for a vehicle. They knew I was coming from out of town 2 hours out of my way.The vehicle wasn’t even close from their posted pictures. Faded hood and top, peeling paint, interior ripped, missing parts, latches broken, full of sand. To top it off the check engine light was on, and it had a horrible knocking coming from the engine bay,All the sales person said was let me get Alex, and I waited. I left without even communicating with anyone, no phone call back, nothing,Wasted my time, gas, credit hard inquiry,Don’t go there if you want horrible service .Auto city of Fresno. Ended up purchasing from them. Very friendly, excellent warranty, they even put a new battery and tires on my new purchase when I requested this. .
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January 2024 by Mariana Robles
My son and I came in today to buy his car we were helped by Tyler, who helped us out since our first visit prior who has excellent customer service, very down to earth.Got down to numbers,and he was explained everything perfectly. Jorge Mendez Finance Manager helped my son out so well. I can say by far great, great customer service by them.. I say definitely stop by and ask for them. They can definitely help you out!
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January 2024 by Sandeep Kaur
“ Highly Recommend! ” AJ was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
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January 2024 by Melissa Hagman
Today I have contacted Lithia Nissan of Fresno and have been talking to Chloe a wonderful saleswoman who has been very responsive and showing me models within my budget and also discussing other items with me to consider in the buying process - it has been the first time that I didn’t feel stressed trying to find and buy a car. We already have an appointment scheduled and I can’t wait for the next step!!
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January 2024 by Nellie Garcia
Thanks to Shaon i finally got the suv i needed ! I was in and out quick, customer service was excellent and he answered all my questions. He took his time and made sure i was happy with my purchase. Will recommend to family and friends!
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January 2024 by Rachael Ledesma
I took my sister to get a new car. They took excellent care of her and got her exactly what she needed. They even got her a much lower interest rate then we expected. Her kids were more excited than anyone else!! Highly recommended!!
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January 2024 by Shannon Seher
We purchased a vehicle with Chloe from Lithia Nissan yesterday and we received the best customer service from any dealership we have ever gone to! EVERYONE was so nice and patient with us and our toddler. Chloe even helped keep our toddler entertained while we looked at vehicles and signed paperwork. As a mother that gets overwhelmed at times, words cannot describe how much i appreciated that. Chloe, Andreas and Jerry went above and beyond expectations to help get us in the right car at the right payment. We are so happy with our car and with the service we received yesterday. We will definitely be returning to work with Chloe again in the future. 5/5 stars. We are extremely happy with this dealership and their staff.
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November 2023 by Judy Ashley
Had a great experience! Rosie, the general manager was great, she handed me to a terrific salesman, Epsi who was also very efficient and personable. The used car manager gave me a good deal on my trade in, and the finance manager Rocky was was very pleasant and efficient. I had a wonderful experience at Lithia Nissan of Fresno, will recommend them to anyone looking for a car!!
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October 2023 by madison carter
Had a wonderful experience buying a pre owned car from this dealership!! Bobby helped me out and was incredibly knowledgeable and great to work with. The entire process was very smooth and made me feel good about my purchase! 10/10 for Bobby! Loving my new car so much :)
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October 2023 by Vincent Regier
I love this place! The staff was super friendly. If you can get him as a salesman, Bobby (Robert) is the man. He was super friendly easy going and he made me want to buy a car because of his charisma. Rocky is super helpful, he’s one of the financial managers. He’s going to get you going in the right financially with your car and tell you how to refinance and all that good stuff.
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September 2023 by Rachel P.
BUYER BEWARE! HIDDEN COSTS! At first the prices seem really good but that's how they get you in. There's this written option called Managers Options of around 3K that they omit from the sticker price. When you are ready to purchase the vehicle they add 3 options to the total vehicle price: lifetime battery, Glassco and S.W.A.T. (Look up SWAT GPS). Those "options" add on around 3k to the vehicle and the buyer is forced to purchase those "options" because they tell you sorry it's already on the vehicle and they can't be removed. Basically they have hidden costs and even though they are options they won't take them out. They don't try to work with the buyer and honestly I don't think they want to sell cars. It appears it costs the dealership around $200 to install SWAT so it's basically a money making scheme. We walked away from 2 Lithia dealerships because of this. We were pre-approved had our own financing and had $4k to put down and the "GM" still wouldn't work with us. So NEVER again will we go to a Lithia dealership. I do not recommend patronizing this company.
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September 2023 by Jose M.
Lithia Fresno had a 2021 Toyota Rav-4 advertised. Contacted the dealer and they advised it had a clean carfax report with no accidents. They also said it had underwent a 150 point inspection. Negotiations happened over the phone and I drove over 5 hours to pick up the vehicle. When I arrived, I inspected the car and found it had clearly been in an accident. The drivers side front bumper had been held together with epoxy, the car had a good number of scratches and major chips. It also had a bad motor mount which allowed the engine to shake. Clearly, it had not undergone a thorough inspection. This business engages in shady business practices.
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September 2023 by Leah ..
I am shocked at how me & my father were treated by Jerry the "sales manager" Jerry was beyond out of line & disrespectful. He got very defensive when I noticed the registration fee was $300 over what I was quoted on the purchase order I picked up a couple days ago...he told me he was "very busy" & that we were "waisting his time" & basically told us to leave if we weren't going to sign at that moment. All for simply wanting him to put the correct registration fee amount...To say I was shocked is an understatement, I wish I would have seen all the horrible reviews before I cut my vacation short to come back to Fresno to make a deal with these assholes. Lithia Nissan clearly has a bad reputation for treating their customers like garbage.
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September 2023 by Michael Cruz
My wife and I went to Lithia to view a truck I saw online that matched my needs. We actually decided on a different model and we were actually out of the dealer ship in a reasonable amount of time with my new truck. Pedro, Gabby and Juan treated us with respect and didn’t push “extras” on us. I feel it was a win-win transition.Thanks guys
