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December 2023 by Richard Coombs
Item was not marked as a door buster so my 20% off coupon would not work at the register. I waited in line for 20 minutes to find this out. Store is filthy and disorganized.
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December 2023 by Maykaylah Lo
The store was difficult to navigate but it did have lots of tags for items on sale or deals. I was able to find what I needed. Waited a long time for my purchase and there was a long line.
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December 2023 by Jeanette Martinez
Definitely won't shop or buy things online from here again. So disappointed don't even try the curb side your better off picking up your stuff inside the store if they even have it. Inventory is always off and even the shipping process is always delayed and then they cancel the whole order. Their customer service line is a joke they direct you to email them and then they never respond. Beyond frustrating!!
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December 2023 by Marta E.
Dizen people in line and only on cashier, it is always this way, and I don't know why they don't plan especially since it's the holidays and busy
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December 2023 by Andrew Frudden
Love shopping at Joanns. Always a great place to find what I need. With the employees they do have, they always try their best to help out. It is sad that corporate only hires a small amount of employees to do what double the amount would be able to do comfortably. There was a long wait at the cash register and I felt bad. They were trying their best. I tried applying there and they weren't hiring despite their need for more. That's a lot of stress to put on a small staff being that we're in Holiday season. I guess corporate cares more about profit margin versus their employees.
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November 2023 by Savannah H.
I come here all the time and never have I experienced such rude customer service especially by an older lady that works here her name is Becky probably in her late 60s long white grey hair. I called to let them know I've been outside waiting for 30 mins for my curbside pick up and she goes to tell me they are busy and I understood that and I told her I can wait on the sidewalk or walk up to you and she yells at me and tells me she is not gonna argue with me and says she's busy and hangs up on my face . Horrible customer service especially somebody her age . If corporate can contact me because as somebody that works in retail I've never hung up on somebody's face because I'm frustrated.
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November 2023 by Christina H.
Amanda and her team are doing amazing. There were only three people running the whole store today and the line was really long but they made sure it moved quickly while also being friendly to everyone. Tried to return something and the computer system was being difficult but everyone maintained their composure and were able to figure out a work around. These are the kind of employees every business needs. Also way better prices than Michael's, Walmart and Amazon.
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November 2023 by Gabrielle Wooten
Employees did not even lift a finger to help me find a fabric I was looking for. They had told me at first to put my name on a waiting list to receive help, so I did. Waited for multiple customers ahead and once it got to me they said well if you don’t see the fabric in the isle, you’re SOL. Online it said the fabric was there in store. There was tons of fabrics laid out behind the counter and they barely bothered to look through those. Maybe if they put back the fabrics they previously cut they would be much more helpful!
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August 2023 by Susan Whitfield
They remodeled the local store recently. It's now much easier to get around, and actually seems better stocked. I love their sales!
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June 2023 by Faye S.
Most staffs here are nice and helpful. They offer promotion/discount very often. The price is reasonable after the discount. It seems that there are less employees on the floor, so sometimes it's hard to find help if you have questions.
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May 2023 by R S.
The worst service ever. After listening to a recording over the loud speaker numerous times saying if we needed assistance a sales associate was ready to help, I chose my items and proceeded to the check-out where one sales associate was assisting customers. There were numerous customers in front of me. I waited 20 minutes and finally my turn came to check out, and the phone rang to which the cashier immediately responded. She was on that call for over 10 minutes. Now I was in line for nearly 30 min and behind me were 11 customers waiting their turn to check out. By this time my back was aching. I couldn't wait any longer, so I approached the cashier. She finally hung up. I told her she should have asked the caller to wait instead of the 11 customers in the store. She responded saying she was alone, that the supervisor was in the back filling an order. I said maybe the Supervisor should have taken the phone call. Right then another woman asked if the cashier could call for help. Same response she gave me. This JoAnns is at risk of closing if this is how they serve their customers. Add that to the parking that's a mess already due to 2 busy fast-food drive throughs blocking parking.
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April 2023 by Brandi & Konan Van Lear
I genuinely felt so comfortable at this particular Joann’s. As someone who commonly hyper-fixates on new hobbies, this place is amazing. With Happy Planner’s new Spring Release, Meg at Joann’s offered amazing customer service. She introduced me to the app, gave me tips, and made me incredibly grateful to the crafting community. She is an amazing associate and deserves the world! Thank you Joann’s :)
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April 2023 by Michelle Martinez
I was the only person waiting for a fabric cut and by the time the worker (Kim) showed up there was 3 of us. She never asked who was 1st and started helping someone else which is rude and unprofessional. I will never shop at this Joanns again. Also it's always dirty and unorganized. I should of went to the Clovis store like I usually do.
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January 2023 by Littleitaly
Great selection of crafts,friendly staff, and great prices with store coupons. Joann's is the only place I buy my craft supplies.
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November 2022 by Greg Luna Jr
Really good deals on Black Friday Doorbusters. Everything Christmas is on sale.
