-
July 2024 by Jorge Ramirez
Came in to service my Civic and Sameer got the job done. I was in a time crunch and he made sure my car got worked on right away.
No details missed.
Thanks again Sameer!
-
June 2024 by Duane Sorensen
All my dash lights were coming on, so took car in. Sam Nasser was the adviser and was very helpful and friendly. When he quoted the cost of everything involved…over $4,000 I started calling different shops, but most of them couldn’t help and said I should take it to the dealer. Long story short, I had to pay. We’ve been dealing Clawson for many years with no complaints, but felt we were gouged this time. Sam was very understanding, but he doesn’t set the costs, just has to quote what the computer spits out. The
4 stars are mostly for Sam’s help. A nice guy.
-
April 2024 by Victor M
They were very kind with their work. I will give them 5 stars when I can for the other parts that are missing when they are available.
-
March 2024 by ManideR JUdgE
Took my car for oil change & recall , damaged it while service and didn’t even bother to inform. Ignored like nothing happened. After yelling agreed to check the cameras. I left my car there for 10 more days to get it fixed.
-
February 2024 by Carlos Luna
Friendly staff and service with a smile ?
-
November 2023 by Lori M.
Having Battery issues with my car. CLAWSON Honda has been a godsend! I am a 62 yr old widow and have been taken advantage of by others before. If u want good service, honesty and professionalism go to CLAWSON! I recommend them highly. Ask for David! Great and patient gentleman. Thank you CLAWSON Honda!
-
November 2023 by Robyn A.
Horrible customer service. I've been calling for over a week, leaving voicemails and never received anything back. Had to request to speak to a manager (Amy) just to get simple questions answered. Had to leave another voicemail to get my car scheduled for a service that I probably won't get a call back for. Don't bother getting any of the warranties they offer on the cars since they aren't helpful in being proactive to get them fixed . Would not recommend this dealership. 0/5
-
October 2023 by William Morales
The whole service is good for any car.
-
October 2023 by Stefani T.
I brought my vehicle to Clawson Honda for the first time on October 12 for a basic oil change & tire rotation service. I had only been having my Honda serviced at another dealer in the area, but my last visit with that dealer was disappointing, so I thought I would give Clawson a try for my next service. They offer an afternoon oil change special and they are located pretty close to where I work. I even let the staff know it was my first time there. The majority of my first visit went pretty well. I had pointed out a couple of body pieces that were showing some premature wear, and the advisor ordered them to be replaced under warranty. Other than letting me know I would be needing to replace my tires soon, which I was expecting, I was told everything else looked good. I knew going in that day that I had a burned out right side fog lamp, but nothing was mentioned about it even though their multi-point inspection says that they check all exterior lights. I just figured I would mention it on the next visit when I returned to have the warranty parts replaced since they would be working on that area.I retuned the following Thursday to have the warranty work performed. I mentioned the burned out fog lamp and that it was not indicated on the previous visit, and was told they would "take a look at it". I got a call a few hours later that my car was ready. The advisor told me over the phone that they noticed some corrosion on my battery. He said they normally charge for the service but did it for me at no charge. I was told a week earlier that my battery was in good shape, nothing was said about any corrosion. My car is still within the 3 year/36K factory warranty, why would I be charged to clean up the battery? Also, why did my paperwork from my oil change visit say that my battery was cleaned & sprayed with protectant?My burned out fog lamp was never mentioned, even after I asked about it. The multi-point on my second visit also indicated that my tires gained 2mm of tread depth since my last visit, which tells me that the form was basically "pencil-whipped". I used my own gauge to measure, and the number on the first visit was in fact correct. I was given tire quotes on my fist visit as well, and one of the tires quoted wasn't even the correct size for my car.I had to come on my lunch break to pick up the car from the second visit. When I arrived, my advisor was with another customer, but instead of having me wait to go over my service, I was waved over to the cashier desk and told it was done. No one came to the vehicle with me to go over the work that was done or see if I had any questions. I waited easily 10 minutes or more for my car to be brought up. Another customer was waiting as well and was telling me she had been waiting over 45 minutes for her car to be brought up. As I waited, I was reviewing my paperwork, and there was a comment from the tech about a small crack found on my bumper "before" the work was started on that side. Again, no one said anything to me about this, and I honestly don't know what crack they're talking about, even after washing it I can't see anything. My car was by no means clean when I brought it in, but the areas worked on were covered in dusty fingerprints. One of the parts replaced is in worse shape than when I asked to have it fixed.I just want to mention that I have worked in automotive parts & service for 23 years. I understand the challenges of working in this industry, so I do try to have some extra patience and understanding if things don't go 100% smoothly, but Clawson missed the mark with a new customer on basic service fundamentals & communication with customers. There was no follow up, no opportunity for a survey, no contact info on the paperwork or website regarding reviews other than this one that leads to Google. Very disappointing first visit to this dealer, I will not be returning.
-
October 2023 by Shelby A.
Absolutely ridiculous. We came in and waited an hour to test drive a specific truck. We test drove it, sat down to talk numbers, started signing papers for credit checks, they took our keys to appraise our trade in and we see another sales person drive up with our car that they sold to someone who test drove it AFTER us. We had been there first! We drove the car first! We were there specifically for that truck, we had actually come in twice to look at it. The first time it was still in the shop and wasn't ready. They literally sold the car from right out from under us. We had been there for THREE HOURS. specifically for that truck. Horrible business, should be first come first serve. We have stellar credit, had 6k to put down plus a trade in. Will be taking our business elsewhere.
-
October 2023 by Taisja H.
I did end up going back to Honda and bought a car all thanks Leslie. She immediately came out to speak with me and overall she was very polite. I had a family member meet me at the dealership and they weren't even acknowledged by the men standing at the door. Overall if you buy a car here I highly recommend Leslie:)
-
September 2023 by Elena Navarro
I took in my car for a oil change by appointment at 10:30 am and I was advised to do a brake fluid service, so the total was over $400.00 and they gave me my car after 2:15 pm, don’t recommend to anyone!!!!
-
September 2023 by Oscar Perez
GREAT SERVICE ADVISOR, KEANO VALDEZ!! ASK FOR HIM!!
-
September 2023 by Michael C
Service was great.
-
September 2023 by Darrell Jones
Had a oil change done and got there a little late but I was in and out in less than an hour
