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October 2023 by Solutions H.
Subject: Formal Complaint Regarding Poor Service Dear Francis C. call Lucian Center Center I am writing to express my deep dissatisfaction with the service I received at the Francis C Center in Fresno. I dropped off my truck, as instructed by my insurance company with the understanding that I would receive a call back within three days to proceed with the necessary repairs. However, the entire experience has been nothing short of a nightmare. They held me to take my truck the same day I brought it in. I had arrange time to drop it off, also had others help to pick me up from the shop. From the onset, I encountered numerous issues that have left me frustrated and inconvenienced. First and foremost, I was met with an unprofessional and disrespectful attitude from one of your employees, a lady named Juanita. When I inquired about the estimated time for the repairs 3 days latter's of one of the assistance in the front office never called me back to drop off my teuck, she gave me an attitude and refused to provide any clarity, even though my insurance company had explicitly instructed me to drop off the vehicle. To add insult to injury, I was forced to follow up on multiple occasions over the course of three weeks, as nobody bothered to proactively inform me about when to drop off my truck. Each time I called, my concerns were met with indifference or a lack of knowledge about the situation. It was only after persistent efforts that I finally managed to reach someone, who casually informed me that they were unable to work on my truck. This blatant disregard for customer communication and neglect of their duties is simply unacceptable. Furthermore, during the prolonged period my truck is under care, it appears that no attention was givensecond assist me so I won't keep driving my truck under this condition. As a result, I have noticed severe issues such as excessive shaking and noise, making the vehicle unsafe to drive. Additionally, the steering wheel has become incredibly difficult to maneuver, posing a significant risk to both my safety and that of other road users. I am appalled by the unprofessionalism and lack of competence demonstrated by your front desk staff at the Francis C Center. The behavior exhibited by Juanita was not only disrespectful but also reflected a complete disregard for customer service ethics. I expected a timely and efficient repair process, but instead, I was subjected to weeks of frustration, inconvenience, and a complete lack of transparency. I demand immediate action to rectify this situation. My truck requires urgent attention to address the issues that have arisen as a direct result of your negligence. I expect you to take full responsibility for the repairs needed to restore my vehicle to its previous condition. Additionally, I urge you to conduct a thorough investigation into the conduct of your employees, particularly Juanita, and take appropriate disciplinary action to prevent such incidents from recurring in the future. Please provide a prompt response to this complaint, outlining the steps you will be taking to address my concerns. Failure to do so will leave me no choice but to seek alternative means of resolution, which may include reporting this matter to relevant consumer affairs protection agencies and sharing my experience on various online platforms. I trust that you will treat this complaint with the utmost seriousness it deserves and take immediate action to rectify the situation. I look forward to a swift resolution. Yours sincerely, A .S
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March 2023 by Evelyn N.
Literally zip tied my bumper. Returned my car with check engine light. Was rude and kicked me out his shop. Had my car for 3 weeks.
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August 2022 by Google user
After over 8 months of trying to get my door fixed at another location ?? I brought it to Jose and I can’t praise him and his team enough he had my door ordered in less than a week and my door on within 3 days of me leaving my car. He also went above and beyond and touched up some marks that were on the car as well. I would highly recommend them. Thank you for getting my baby back right and keeping me up to-date every step of the way communication is key and they do that well.
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April 2022 by Mike Chapple
Had a problem with the whip so I went to these guy and they got me taken care of. Rodrigo did great and his customer service is top tier! He will get you taken care of.Service: Body & Trim
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April 2022 by JAI H
After over 8 months of trying to get my door fixed at another location ?? I brought it to Jose and I can’t praise him and his team enough he had my door ordered in less than a week and my door on within 3 days of me leaving my car. He also went above and beyond and touched up some marks that were on the car as well. I would highly recommend them. Thank you for getting my baby back right and keeping me up to-date every step of the way communication is key and they do that well.Services: Painting
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March 2022 by Jonathan V.
Great customer service! Responsive and understanding. Made my BMW look as good as new! Highly recommended for quality jobs
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March 2022 by Michael C.
I had some issues with the whip and hit these guys up. All professional and worked with me to get my car fixed. Rodrigo is the one who helped me out the most. He needs a raise!
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March 2022 by Javier Hernandez
Super professional went beyond my expectations with my repairs. Great staff !
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December 2021 by Isela Naranjo
Good communication, professional, was able to help settle the insurance hurdles that came up throughout the process. Happy I chose Fresno Collision and Mechanic to service my vehicle.Services: Battery
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September 2021 by Luz Membreno
I just wanna say the two gentlemen working there are so helpful, brought my car looking un-repairable and they gave me my car back looking like nothing ever happened!! Highly Recommend this shop!Service: Painting
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September 2021 by Sergio Estrada
(Translated by Google) I came to Fresno Fresno Collision and Mechanic and they treated me very well Professional and they helped me find the best solution for the repairs and they completed the repairs and they left my car as new. Thank you very much I recommend them to everyone for when they need to repair their cars(Original)Vine a fresno fresno collision and Mechanic y me trataron muy bien Professional y me ayudaron a allar la mejor solucion para los reparos y realizaron completar los reparos y me dejaron mi carro como nuevo muchas gracias se los recomiendo a todos para cuando necesiten reparar sus carrosServices: Exhaust
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August 2021 by Briseida Bribiesca
Quick and cheap.
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June 2021 by Tim C.
I had an awesome experience with Fresno Collision and Mechanic. They were very professional and timely...not to mention affordable. I would highly recommend Jose and his crew to complete any of your automobile needs. Great job guys! Tim Collins, Fresno
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June 2021 by Sophia C.
BEST EXPERIENCE EVER. Jose was the best. As someone who has experienced less than satisfactory service at other mechanics, I can say with confidence this business will treat you right. They worked with my budget to come up with solutions and fixed my car in no time. I'll be coming back here for sure!
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June 2021 by Jonathan Cooper
I got an inspection, drove in and got immediate service. Jose Membreno helped me appraise a vehicle quickly and offered great advice.
