-
August 2024 by Stacee Barcellos
My car has been in the shop there for 6 days. When we took it in they were told it needed oil in the shocks. After numerous phone calls to the answering machine and two days after we dropped it off we receive a phone call asking permission to purchase the oil for the shocks?? Really? That was the whole reason we took it there. Now today the 6th day we received a phone call saying at the earliest the car will be ready will be Thursday. So 9 days to get oil put in the shocks! According to the service tech they had to order the oil from the east coast!
-
August 2024 by Roxanne Delagarza
Nice people
-
July 2024 by Oscar Sepulveda
New location and wasn’t told about it
-
April 2024 by Marcuss mom11
Had to call to see what's going on with my car. They don't care about customers service. Ridiculous prices even for a dealership!
-
April 2024 by Lori Kinter
Denise is the best- always helpful and goes above and beyond.
-
April 2024 by Frank Nunes
I had the pleasure of working with Mark Schultz and his team, including Denise at Fresno Infiniti, for a recent service performed on my QX80, and I cannot say enough positive things about my experience. From the moment I walked in, I was greeted with warmth and professionalism that immediately put me at ease.
Service advisor Denise's knowledge and expertise were evident as she carefully explained the service needed and answered all of my questions with patience and clarity.
Throughout the process, I felt like my concerns were truly heard and understood, and the team went above and beyond to ensure that my QX80 was serviced efficiently and effectively. Denise's attention to detail and friendly demeanor made the experience even more pleasant, and I left feeling confident that my vehicle was in great hands.
I would highly recommend Mark Schultz and his team at Fresno Infiniti to anyone in need of exceptional service for their vehicle. Thank you for your outstanding care and dedication to your customers.
-
February 2024 by Rob Bausman
The best experience in Fresno
-
January 2024 by Art Contrestano
CUSTOMER SINCE (1991)-JUST A CUT-DOWN IN WORKERS , STAFF THAT HAS DELAYED MY VEHICLES COMPLETION
-
January 2024 by José Virrueta
My wife and I purchased a new QX60 at Fresno Infinity at the end of December 2023 and we were beyond impressed with the level of customer attentiveness and the quality & craftsmanship of the QX60.If you're in the market for a new SUV, I highly recommend Fresno Infinity and our Salesman---Rick O.Rick is extremely knowledgeable and super low key--none pressured. We absolutely loved the experience.
-
January 2024 by David Marshall
Excellent and timely service.
-
December 2023 by Jim Krikorian
Fresno Infiniti always does a great job of being prompt and getting me in and out of there. Very friendly and professional!
-
October 2023 by Michele D
Denise is great - friendly and very customer focused.
-
October 2023 by Timothy O.
Danny at Fresno Infiniti charges $680 for a 2nd key to be cut, work the extra drive to Roseville or Bakersfield Infiniti and saving yourself $300 . . .
-
September 2023 by Deztiny Eve Obas
Always great customer service, thank you Denise!
-
August 2023 by Remigio G.
I bought the care program package and unfortunately does not take care of anything that I have requested. The last time my wife took the new 2022 infinity qx60 for a tune up, I had to get off work at 8am to go pick her up and take her home since the guy told my wife "we can not give you a Lyft or Uber because it's too expensive right now." I guess Infiniti is pretty low on money. Unbelievable and stingy.
