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March 2024 by Toni O.
Great service continuous communication. My car was back to new car status after their work
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March 2024 by Sonia D.
was in a accident and next day I was at the repair shop having a estimate completed and next day I dropped off my vehicle for repairs. I got my veh back and it looks and drives like I was not in an accident. great fast service thank you
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March 2024 by Mario Soto
Kevin IskandarExcellent customer service_ Kevin answered all questions and concerns professionally & also kept me updated week to week about my car repairs.
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March 2024 by Krystina Mireles
I wish I could give 5 stars I reallyyyyy realllyyyyy wanted to! Juanita with front desk is PHENOMENAL she called constantly to update me with the release of my car when insurance was taking forever to pay she continuously called and pushed for supervisors etc to get my car to me as quickly as possible Justin was also very nice however my 3 stars comes from the fact that I came in to fix front end damage to my bumper and ac my car drove PERFECTlY otherwise I wasn't having any issues what so ever beyond my ac not getting cold and the support bar being damaged I got my vehicle back after leaving it from late January to March 6th with a check engine light on and my vehicle is not drivable it refuses to accelerate above 40 mph the check engine light is flashing after less then 24 hours of having it and only driving it home it's shaking vigorouslyPeople spoke very very highly of this car shop from my understanding most car insurances come to them for work I am very disappointed I was better off with a messed up bumper then a vehicle I can't drive I was told "the code isn't related to what they did so I would have to pay out of pocket to fix it $120 starting for a diagnostic" that is unfortunate
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March 2024 by Paul Almeida
There service with body work, painting was great. Bailey, the associate, was professional and kind and made my claim easy.
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March 2024 by Krystina M.
I wish I could give 5 stars I reallyyyyy realllyyyyy wanted to! Juanita with front desk is PHENOMENAL she called constantly to update me with the release of my car when insurance was taking forever to pay she continuously called and pushed for supervisors etc to get my car to me as quickly as possible Justin was also very nice however my 3 stars comes from the fact that I came in to fix front end damage to my bumper and ac my car drove PERFECTlY otherwise I wasn't having any issues what so ever beyond my ac not getting cold and the support bar being damaged I got my vehicle back after leaving it from late January to March 6th with a check engine light on and my vehicle is not drivable it refuses to accelerate above 40 mph the check engine light is flashing after less then 24 hours of having it and only driving it home it's shaking vigorously People spoke very very highly of this car shop from my understanding most car insurances come to them for work I am very disappointed I was better off with a messed up bumper then a vehicle I can't drive I was told "the code isn't related to what they did so I would have to pay out of pocket to fix it $120 starting for a diagnostic" that is unfortunate
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March 2024 by Fhvnguy3 ..
There service with body work, painting was great. Bailey, the associate, was professional and kind and made my claim easy.
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March 2024 by Steven Caro
UPDATE 3/6/24 - Today, I'm upgrading my star rating because, after my initial review, Francis Collision Center took it upon themselves to order me a new tail light, and they replaced it today. I appreciated that they went the extra mile to make sure that I was satisfied in the end. They also fixed another minor issue from the initial repair, and they gave it back to me washed. (Sometimes, the little things mean a lot).Pros: I appreciated that Francis Collision Centre regularly kept me abreast of the progress of the repair of my vehicle. Whenever there were delays due to backlog of vehicles or delayed delivery of parts, they kept me informed. The repair was decent. It looked good.Cons: After receiving the car back, not long after, it rained, and I noticed condensation in my left rear tail light that didn't exist before. Clearly, a seal was broken in my tail light which had to have been caused by my having been rear-ended. When I brought this issue to the collision center's attention, they didn't want to do anything about it. They said that "it wasn't the tail light that they had replaced, so it's not under warranty." My point was that this tail light should have also been replaced from the damage caused by the accident. Granted, when they repaired the car, it probably wasn't evident that any seals had been broken because there hadn't been any rain, but once it became clear that it had been broken as part of the accident, I feel that it should have been fixed.
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February 2024 by Amanda Arredondo
I took my car there for repair, I was hit in the back. It took about a month but I figured since they had to order parts and such. My car looks as good as it did before! I like that they keep you updated weekly. I would definitely go there again.
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February 2024 by Cassandra Sainz
I love them! In the last couple months I have had to visit a few time through my insurance company for vandalism and also a small collision. They are super fast and reliable. When they give you a date of completion it is always on time or early. My experience has been very pleasant I would recommend to anyone I know ! They get the job done well and efficiently.
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February 2024 by AKONA39
Kevin Iskandar is excellent estimator he goes far and beyond for the customrt satisfaction hope to worl with him next tome and i highly recommend him under francis collision hes the best
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February 2024 by Guadalupe Navarro
This has been our 2nd time with Francis and they have all been wonderful, very friendly. Their service is quicker than others and they do a great job repairing of your vehicle. Highly recommend.
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February 2024 by Lupe N.
This has been our 2nd time with Francis and they have all been wonderful, very friendly. Their service is quicker than others and they do a great job repairing of your vehicle. Highly recommend.
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February 2024 by Audrey K
Gave consistent updates on my vehicle repair process to keep me in the loop. Received my vehicle back in perfect condition, like nothing ever was damaged. Even washed n vacuumed! Though I hope not to need another vehicle repair, but if I do, this is the place to go.
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February 2024 by David Guerrero
Front desk team very friendly and pet friendly! Fast service.
