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March 2024 by David C.
What a great place to shop for quality furniture without hassle. We have made two purchases here after checking out a few other local furniture stores and we just love the place. A tremendous shout out to our favorite salesperson, Kathy Flores, who is very helpful and knowledgeable. Thank you, Kathy!
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March 2024 by Del E.
The quality of furniture and service is second to none. The entire staff are friendly and extremely helpful.
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March 2024 by Joanna M.
My partner and I were looking for a dresser and nightstands to add to our bedroom. There were quite a few places in the area to look around at and we came across this establishment and decided to come here first. As we walked in we were greeted by Nadine Walker. She did not ask us what we were looking for she just said "Hi" and stared at us, so I started the conversation by telling her what we needed. She then looks to another sales person standing beside her and what seems to me like she rolled her eyes and made a comment about how "this was going to be fun" and the gentleman replied to Nadine saying "you'll be able to put something together" and then looked at us and said "Have fun guys", which mind you, my partner and I are two millennials who not only have good jobs but we're also new homeowners just trying to furnish our house AND we're also not stupid, we understand "you get what you pay for" and buying new furniture is an investment. Anywho, Nadine then walks us to the bedrooms sets and we start looking around and I come across the "La Grange Collection" by "Hooker Furniture" a BEAUTIFUL 3 Drawer Accent Chest and as i'm looking at it Nadine comes behind me and I kid you not says "Oh that's for when you're older honey, did you look at the price?" Excuse me? Yes, I saw the price and its $1,800? So? Her comment literally took me by surprise and of course i snapped back saying that it "actually wasn't too expensive, we could definitely afford it, we have no budget." So as Nadine continues to show us around I have completly drowned her out by this point because that comment alone ruined my experience and then she still has the audacity to show us items that were on "Markdown" Now, I don't know if it was because of how we were dressed, the way we looked, our ethnicity, WHATEVER it could have been regardless i should NOT feel like i am getting treated less than when I walk into ANY establishment. My partner and I were on a mission with money to spend and unfortunately with her horrible customer service and snarky comments, it ruined my experience which luckily for us worked out in the end because we found another furniture store with outstanding customer service, just as good quality items and an overall better experience than here. Would not recommend this place if it was the last furniture store on this planet :)
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March 2024 by Andrea A.
Fantastic customer service! We purchased two recliners over 5 years ago and they needed some repairs due to a motor going out. Joe was our technician. He came out and they replaced motors on both chairs and the mechanisms to the chairs so that they are now like brand new. Joe and his partner were so efficient, professional and quick. Couldn't believe it. From the time we called about our chairs to the time they fixed them was only a few days. The best customer service I have seen in a long time. And we love our Flexsteel chairs. Will definitely shop at Fashion Furniture again. Andrea Anthony
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February 2024 by Samantha M.
Ordered a couch in October. Was told it would take 10 weeks. Never got any kind of update or phone call. When I called they said it was delayed another 8 weeks. It kind of sounded like they forgot to order the couch in the first place. Not even sure why I waited. No communication. Called again, and it was "stuck back east". Which yeah I understand the weather is bad over there but it's February.... got a refund. The salesman also lied about a lot of things to make the sale. Not about the price, but other things like where repairs are made, what's covered in a warranty, etc. Buyer beware, these places are getting desperate.
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January 2024 by Sharon V.
I don't usually write negative reviews but... The furniture seems to be quality, but the delivery really makes me mad! Apparently they value their Urban customers way more than their rural customers. Because they only have a truck that goes out every 2 weeks or so and if you happen to miss that date you have to wait another 2 weeks or so. I don't know why they can't just put it on a truck and drive the 30 minutes up the hill. Just driving across town could take just as long or longer. I was ok with the 12 weeks they said it would take to get the bedframe because they had to order it (not really happy with that either but I could live with it) But the dresser and night stands were in stock! Ordered them Jan 2 and won't be delivered until feb 2. Thinking of canceling my order! After I posted this they called and moved the delivery day to jan 25
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January 2024 by AnnMarie Velazquez
Mike gave us excellent customer service. He was very knowledgeable and made us feel right at home. He was very patient while we were selecting between two types and styles of couches. He is definitely a keeper. They way Mike treated us with respect and kindness speaks volumes.
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January 2024 by Nicole Patzkowsky
We had a great experience shopping at Fashion Furniture. I expected to be bombarded at the door, but was pleasantly surprised by the professionalism of Robert whom we worked with. We were given a great balance between being helped while having space to brows without feeling pressure. We expected to find cheaper furniture when browsing, but we were pleasantly surprised with their selection and quality specifically of the Flexsteel products. I loved being able to design my own set and pick the fabrics, wood for legs, type of cushion, as well as even picking fabrics for the couch pillows. Fabric selection was extensive and the quality was that I would expect at a high end furniture store like Restoration Hardware. Working with Robert was great and over the course of three days he continued to be patient and helpful! We can’t wait until our furniture comes in!
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January 2024 by Malinda Furtado
Visited this store to purchase a sectional and was very pleased with the customer service provided by Martin. He was helpful and extremely knowledgeable about the products sold. He allowed us to browse in peace and at no point did we feel pressured. In the end, we chose a beautiful sectional and can’t wait for it to arrive!
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January 2024 by Fayad Almasri
We had a very positive experience. Martin Zapata was very helpful and extremely knowledgeable and patient too. His knowledge and experience in furniture helped us tremendously in picking the right fabric and the most suitable couch frame to fit our lifestyle. Thank you!!!
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January 2024 by Andrew Shepard
My wife and I had the pleasure of working with Anthony, he was extremely kind, knowledgeable, and not pushy. His customer service skills were excellent, so much so that we left the store and returned later in the day to ensure he received the sale. He also assisted us in choosing pillows that worked well with our living room.
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January 2024 by Maisie Young
What a fantastic place to purchase furniture from! They have a wonderful selection (I was in the market for a couch), great prices, and are extremely patient while you go back and forth in making your decision. Quick shout-out to Kathy Flores who assisted me with my big purchase. She was very kind and took her time listening/answering all of my questions. Not to mention, I came in years ago and Kathy remembered exactly what I liked. I will be back for any future purchases - as well as sending everyone I know their way.
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January 2024 by David Lopez
My experience was solid all the way around. The sales person was patient as we went back and forth on fabric choices. Even though we kind of knew what we wanted, she gave us a high level overview of other options before we committed to what we came in for. Financing was easy (we both have good credit) and the whole process didn’t take too long. The store had a good selection and the sales person took time to understand our needs.
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January 2024 by Annette Ochoa
Roger was awesome! We visited the store about a month ago when we purchased a sleep number from another store. We were looking for a bed frame and drawers. At that time Roger helped and was very informative. We wanted to look a few more places before we decided. We were so comfortable with Roger, that when we decided it was Fashion Furniture we wanted to purchase from, we knew it was Roger who we would go back to. He did not disappoint. We purchased a custom bed frame and headboard with 2 beautiful tall drawers. So happy ?Thank you Roger for all your help! Will definitely be back to do business with him again.
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January 2024 by Maisie Y.
What a fantastic place to purchase furniture from! They have a wonderful selection (I was in the market for a couch), great prices, and are extremely patient while you go back and forth in making your decision. Quick shout-out to Kathy Flores who assisted me with my big purchase. She was very kind and took her time listening/answering all of my questions. Not to mention, I came in years ago and Kathy remembered exactly what I liked. I will be back for any future purchases - as well as sending everyone I know their way.
