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April 2022 by Brandon M.
Great experience. Caleb was extremely friendly, knowledgeable, and reachable any time. My call was always answered. I would highly recommend to all my friends and family. Any future purchases I will make sure and use them. VERY FAST, EFFICIENT, AND GREAT TO WORK WITH!! You will not be disappointed!
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February 2022 by Mayra Herrera
Best services!
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December 2021 by Armanni Lopez
Caleb and Joe made the experience of buying our first home as easy as possible. And helped us with the refinancing just recently. Great guys to work with even if it’s just through email. Thanks again.
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June 2020 by Jordan L.
Caleb was so awesome to work with. He was available to answer our questions every time . The whole process was seamless and super easy. Great job! We highly recommend!
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March 2020 by Amanda H.
I was recommended by my realtor to use Caleb with Big Valley Mortgage. Best decision ever (next to choosing my realtor and the house I bought) in my home buying experience. Caleb and his assistant Joe were absolute pleasures to work with. As a first time home buyer I was very intimidated by the process, but Caleb and Joe both made everything so easy. Any question I had they answered and further explained if I was still needing clarification. Caleb was very open and honest about the home buying process, how the different types of loans worked and was by my side every step of the way. Joe would send me frequent updates on my loan status, helped me find home owners insurance and was super helpful overall with everything and anything I had asked him about. I now am a homeowner because of these two. I highly, highly recommend Caleb and Joe with Big Valley Mortgage.
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January 2020 by Nancy Flores
This is my second time working with Caleb and his team this year. He is timely and responsive. He helped me calculate several different options to best fit our needs and we closed on time (27 days) and with out hiccup or issue. His professionalism can not me beat! Work with Caleb!
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November 2019 by Delia Smart
I tried refinancing with my current mortgage company but the rep would make appointments to call me back and would not call as agreed. I tried refinancing with an online company and the cost they wanted to charge me was over $21,000. As a last resort, I contacted Caleb at Big Valley Mortgage and was not disappointed. He worked with me every step of the way, kept me informed, made the process very easy and the Refi cost was far less than other companies wanted to charge me. His assistant Joe Parks is amazing and will answer the phone or reply to your messages within minutes!! They make a great team and I highly recommend Caleb and Joe at Big Valley Mortgage!! I just closed with them yesterday and am so happy with their service!!!
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June 2019 by Eddie H.
We met Caleb Parmenter in late March,2019. He was very welcoming into his office and professional to say the least . He spent more than enough time to go over every option we may have to become first time home owners. Initially it was a long run to become homeowners in the time frame i was looking for. Nevertheless , Caleb never gave up on me and my family , and prepared us to eventually become the home owners we are today . The path wasn't promising and very long With many road blocks , but Caleb and his team made sure we got the benefit of the doubt ! Caleb went above and beyond with his service and knowledge that was able to close a house for us . I can't Thank BVM and Caleb enough for investing the time they did and for getting us our first home . Caleb is an exceptional communicator and answers all my messages even if it was late night or early morning , and he had an answer for every question and an explanation for everything . I am glad to have had this experience made easy through Caleb .
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March 2019 by Dina Bies
Being a first time home buyer, it was an absolute pleasure working with Caleb. He guided me every step of the way and made the process enjoyable. I strongly recommend working with Caleb on your next mortgage loan. You won’t regret it. Thanks again Caleb for everything!!!!!
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February 2019 by random 5
He was always available when needed. The whole way throughout our escrow he was a very big help and has us up to speed with process on our loan and explained everything thoroughly. Really recommend him.
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June 2018 by Donny R.
Caleb Parmenter did an awesome job with our loan. He was very responsive and helpful through the entire process. I would recommend Caleb to anyone looking for a home loan.
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June 2018 by Shane P.
Caleb was our lender for the purchase of our new house. He is very customer oriented and professional. He worked hard to help us get into our new home. The market was competitive but Caleb was very efficient at getting preapproval letters to potential buyers and their lenders. I have no problem recommending Caleb for your home loan needs. Thanks Caleb for helping us realize our desire for a new home.
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March 2018 by N S.
I was recommended to Caleb by realtor.com when I had inquired about a specific house about four months ago. I met with Caleb in the office on Palm in Fresno, CA and we went over my options and how much I would be looking forward to for a loan based off of the proof of income I provided and my current Credit score. I informed Caleb I wanted to know my options and make sure we could go through with everything with no problems or I will not have my credit ran because I did not want a hard inquiry on my score for no reason. He assured me we can go through with everything and I continued to provide verification of employment, w2's, bank statements, multiple check stubs, all other forms of my income, did the credit run and then all of a sudden I was just waiting and waiting then it turned into I could no longer get a hold of him. By this time now two months later I contacted the actual office because every time I tried to contact him it would take days for a response if any then I was all of a sudden receiving unknown contact from a Jaqueline which turned out to be his secretary without even being informed I would now be going through her. Now she wanted the same information, again that I had already provided Caleb and according to her I still hadn't had my files submitted to the underwriter but that would then contradict what Caleb informed me late January 2018. Now in March even with multiple attempts to contact now Caleb and Jaqueline via text, phone calls and email I have yet to receive a response. I now have been in communication with his manager which seems to be the only one that has customer service skills and actually responds to me when trying to contact him or if not he contacts me first. I have NEVER dealt with so much lack of communication, poor very poor customer service, and the inability to do his/her job! I have been relying on incompetent people for now four months with not even so much as a response for the last three months from Caleb and now two weeks from Jacqueline and I again was the one who initiated the communication w/ her. My kids have been relying on me getting a house since the passing of their father in late 2017 and these people could care less. I am disgusted with the way I have been treated when I am a paying customer and have provided any and everything necessary to be in a home 3 months ago!
